I researched many different baby monitors (Summer Infant, Withings, Lorex, and Philips), but iBaby seems as it is the best one! I love the iBaby monitor! With iBaby monitor you can watch the baby when he’s sleeping; take photos from the app, even if you are not in the same room; share your baby photos with others, and get alerted when baby moves or cries. I really like iBaby, because it gives a clear picture of baby and surroundings. You can hear what is going on either. It is simple to set up app and monitor your baby using iPhone or iPad.
It is the best piece of technology created for busy parents.
I would highly recommend this product to anyone with children. The app works great! I have recommended this to my friends. No more worries, and it will never feel that you left your baby sleep alone!
Chelsea
When I gave birth to my son I had an Angel Care baby monitoring system set up and ready to go for his first night back home. Problem was that we learned within a few weeks that he had severe reflux and I could not view him through the Angel Care system. I searched high and low until I could find a baby monitor that I could view the display through my phone and came across iBaby. I am happy to say that I am fully content with my monitor. The picture display is as clear as can be and I love the fact that I can easily see my son on my iPad and other devices which makes watching him so much easier. I couldn’t be happier with my purchase and have already ordered another monitor for my sister in law who’s expecting her first child soon.
Will I be able to use the M6 in the same app as the one for my M2 and M3 cameras or will i need to have and access two different apps on my phone ? (have to kids to monitor and was thinking about waiting to by the M6 for my youngest instead of another M3) Thanks!
Hi Travis,
Thank you for choosing iBaby. I think you are wondering whether our monitors use different apps. iBaby Monitor M6 uses iBaby Care app, and iBaby Monitor M2 uses iBaby View app. All of our models have separate apps and do not allow bringing two models together – this is a technical restriction. However, you can add several monitor of the same model into one app.
If you have any further questions, please get in touch with the customer support team. They can be reached over the phone +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!
When will this device become available in The Netherlands (or europe? like Amazon.de for instance)? And more important, will Android have full support? Always so dissapointing when Android is put second in developing and support… And finally, adding extra camera’s is possible, but does that mean more M6’s? Or will can a M3s also be added?
Thank you for contacting iBaby. The iBaby Monitor M6 will be officially released in the US in September. However, it may take between 2-3 months before sales in other regions become available.
why do you say at the end of august ibaby m6 will be on sale then you change the date on another post, apple.com does not sell the ibaby m6 all i see is the m2…
Hi, when will it be available in New Zealand. Also, can more than one device log in to see the monitoring I.e. Can both parents see it on their phones at the same time? Thanks
We are working closely with Apple to bring our product to as many countries as we can, however, currently there is no set date for a New Zealand launch. We will keep everyone updated. And yes, up to four users can access the monitor at the same time!
We are working closely with Apple to bring our product to as many countries as we can, however, currently there is no set date for a Canadian launch. We will keep everyone updated.
Very excited about buying the new ibaby M6. I can see it is available on Apple US website. could you please advise when it will be available in the UK.
We are working closely with Apple to bring our product to as many countries as we can, however, currently there is no set date for an UK launch. We will keep everyone updated.
We are working closely with Apple to bring our product to as many countries as we can, however, currently there is no set date for an UK launch. We will keep everyone updated.
We are working closely with Apple to bring our product to as many countries as we can, however, currently there is no set date for an UAE launch. We will keep everyone updated.
Hello
Thank you for contacting iBaby! Since it is not safe to put the monitor or any sensitive object next to the crib, we recommend that you put the camera on a table far from the crib.
I am worried about security. Does the M6 app and camera provides encriptyon to prevent hackers from accesing the camera? I read an article on the news about a pervet who hacked a Baby cam and was speaking profanities to the baby . Thanks
Hello
iBaby Monitors are configured on Amazon’s servers which has equivalent to military security. We use 2 encryption level for the security. If the UID of the device, cloud, and monitor don’t match, no one can access the monitor.
I am concerned about security and privacy:
(1) is the M6 cam and app password protected?
(2) is the M6 video stream securely encrypted and private?
I read this article ‘Wake up baby’: Man HACKS into 10-month-old’s baby monitor to watch sleeping infant, check this link: http://www.mirror.co.uk/news/world-news/man-hacks-10-month-olds-baby-monitor-3468827
Is the M6 cam secure against such criminal act?
I hope you can answer may questions, I am looking forward to purchase one for my newborn granddaughter
Hello George,
Thank you for sharing your concern with us! iBaby Monitors use Amazon Servers which has military security. We use the highest possible security and pay a lot more on the server to ensure the best service. However, we do not charge our customers additional because customer security and satisfaction are our highest priority. Please do let us know if you have more questions.
When is it going to be available, ship date for anyone that pre-orders it?
Also, the app screen shots look great. Does it have the function to send you alerts (push alerts) to your mobile device when the camera detects movement or sound?
Dear Mauricio,
Thank you for contacting iBaby! All pre-order units have been shipped. Please let us know your order # (if any) and we will follow up on your purchase.
Yes the monitor sends sound and motion push alerts to your smart device.
Tim
How can I purchase this in Australia? You only have checkout options for the US or Canada
Hi how can I buy this in HK? And on the video recording function when detecting movements, how does it work and how long of a video it can record and store? Thanks
Thank you for your question! All iBaby monitors are equipped with movement sensors and will send you motion (and sound) alerts.
We do have a model that has temperature and humidity sensors – iBaby Monitor M6T. It’s available on our website here, and at Toys R Us stores. Thank you for choosing iBaby!
Would we have any difficulty using this across countries? We live in the UK but grandparents are in the US. We will be able to sync the devices in person for setup but then will be quite a distance away. Thanks!
Hi Elizabeth,
It can work in any country but you need a convertor if you purchase it in US or Asia. M6 is currently not available in UK or EU. Thank you!
The iBaby Monitor M6 is currently not available in India. You can purchase from Apple online in China, Singapore, New Zealand, Australia, US, Hong Kong.
Yes iBaby Monitor M6 is compatible with Android devices. You can download here
Jed
Does this camera have the option for continuous monitoring? We have a camera now that will eventually time out in less than 10 min if the app is left on. We like to be able to leave on at night while we sleep in case we don’t here the alerts.
The iBaby Monitor M6 is currently not available in Spain. You can purchase from Apple online in China, Singapore, New Zealand, Australia, US, Hong Kong.
Jeff
Can this be wall mounted? Or does it require a flat surface?
At this point we do not have the wall mount. However, it is in our plan to add it as an extra accessory to be purchased later.
Gloria
There is a glitch in the iBaby M6 app. I have an iPhone 6 with most recent iOS 8.1.2 (up to date.) Manually taken pictures and video cannot be saved or shared. I can view them under “Media”, but when I click the “Share” icon the only two options are “Delete” and “Cancel” buttons that pop up from the bottom of the screen.
You originally said you were working to get the iBaby M6 on sale in the UK by October. I have waited since August for a release date in the UK but no news. What is going on? Are you just stringing us along?
You are losing a lot of potential custom over here. Why the long delay and how much longer do we have to wait? I am prepared to hold out but if you keep withholding information on buying YOUR product then I will look elsewhere…
Unfortunately, we have not been able to make it available in UK yet. We will be in touch once we have it set up there. We apologize for the inconvenience!
I bought the M6 monitor today. The set up took less than 3 minutes. WiFi is required for set up. The camera works without WiFi over 3G or LTE networks. I was able to view my baby over AT & T 3G network without any issues.
Hi – I currently have a M3 and would like to buy an additional ibaby monitor. Is the new M6 compatible to be used on the same app as the M3? Can I simply “add camera” so I can have both monitors running on the same app? Thanks!
Hi Craig
We apologize for the delay. Unfortunately, M6 is still not available in UK. We are working on this but still no ETA. We can ship through our US office but the shipping cost need to be paid by the customer.
James Firth
Hi,
I can see that this product is not available in the UK yet, but is there anything stopping me from buying it from the US and using it over here in the UK?
I bought the M6 and like it was said before it is super easy to set up and works great! I returned to Dubai (where I work) and it wants me to hook up the iphone and the ibaby monitor again. Is it possible for me to fix this? Is there a way to set up Grandma & Grandpa’s ipad to work without them being present to hook up with the ibaby monitor?
You mentioned that the M6 can work in any country but you need a convertor if you purchase it in US. What does that imply? Where is this converter bought and how much is it?
If you purchase the monitor in US and use it in US you do not need a convertor. The convertor is just for the plug in section because US outlets are different than other countries. Thank you!
Read somewhere that “You can install as many M6 cameras as you want and can easily switch between the monitors through the app.”
Does this mean one has to purchase multiple M6 monitors if I would like to use the multiple cameras functionality? Or are there compatible cameras that can be purchased from you to give an option for viewing via multiple cameras?
Also, who is your distributor in South Africa? If I purchase the M6 unit directly from your website as it is currently not available in South Aftica, will my unit be supported by your distributor in SA?
iBaby Monitor M6 is not available in South Africa. Only one M6 monitor is needed to use all the functions. However, if you would like to monitor different rooms or locations, you can purchase more M6 monitors and install them on one app.
You can view the monitor from anywhere, as you’ve got steady Wi-Fi where the monitor is, and can connect to either Wi-Fi or your cell network on your phone or iPad. Thanks!
Can i watch My baby from anywhere even if iam in another Network for example another city.
Eva Nikandrova
Hi Fatih,
Yes, you can definitely do that! You need Wi-Fi or cellular connection on your mobile device to access the app and watch the video. Given that, you can watch the video from anywhere in the world. Thank you for choosing iBaby!
Hanna
Does this only come as one camera? How can I add another one to the system?
Can this camera be hung from the ceiling looking down on the kids room?
You can purchase one M6 monitor and install our free iOS and Android app to use the monitor. Currently we do not have a wall mount kit but we are working on it.
tanyaperalta
Hi I currently have an M3. I want to add another camera. Can i add this M6 and use my M3 simultaneously in the play room and the other one in the sleeping room?
iBaby Monitor M6 works with a separate app than M3.
Mike
Hi,
I have a couple questions about remotely viewing the camera.
When viewing the camera from outside your home (remotely), do you need to set up the camera to use dynamic dps? If not, how does your phone locate your home network remotely?
Does the audio/video get uploaded to the cloud and back to your phone when viewing remotely?
I’m looking for some technical answers on how the remote viewing works.
It’s all set up via the app to connect to your home network.
Depending on your network setup, most people don’t need to make any changes to their router.
Video is streamed through our servers to your mobile device.
hello. i have a m6 and i live in brazil. i can’t connect in wifi. i just tried everything. the red light still on. i tested in us and everything is ok. tks
We are sorry to hear you have trouble with your iBaby Monitor M6. Please contact our support team through http://support.ibabylabs.com and they will be able to help you!
Hi there,
Looking to buy my first baby monitor for my first baby and very much aware the M6 is the one to have but… you do not sell it in the UK! why is this? are you releasing it in the UK any time soon? I know you have commented on a few other countries to buy it from US etc. But if I buy one through you via the US will it come with a 3 pin plug to use in the UK? and what warranties will there be for it should I need to return it, heaven forbid its faulty?
Will be gutted if I have to go with another product as spent a long time look for the right one.
Tom
Hello!
Last time someone posted the question when the M6 will be available in the UK was in January so just wondering if there’s been any update since then? Very interested in buying before before April and would prefer not to ship from US and have to use an adapter etc.
However, if that’s the only option, how do I go about doing this? I see on your website there are only options to bill/ship to Canada and the US.
Thank you for your question. Unfortunately we do not have a set date yet for Europe. However, if you buy a monitor in the U.S, it will be functional in Europe with a proper power adaptor. Note that tech support and warranty might be limited.
You can contact our customer service to process your purchase over the phone. You will have to pay for shipping. Please send out an email to support@ibabylabs.com to get more information.
Hi, I’m considering buying an M6 in Hong Kong and bring it back to the UK to use. But my uk andriod tablet (4.4.2) and uk android phone (5.0) apparently cannot download the app with the error message. I want to make sure it works on my andriod devices before buying it. Pls advise. Thx.
Please contact us through support@ibabylabs.com and we will be able to assist you in downloading and installing the app.
Chris
Hi, reading previous posts, you have been saying that you are looking into the m6 being available in the United kingdom for the last six months. Is there any update on this and if it is actually likely to happen ?
Thank you for your question. Unfortunately we do not have a set date yet for Europe. However, if you buy a monitor in the U.S, it will be functional in Europe with a proper power adaptor. Note that tech support and warranty might be limited.
Hi there, dose this camera have invisible LED lights in complete darkness?
carrie
hi i was wondering if i buy this is there a website my husband can log into when hes out of town to watch the baby because all my husband has is his laptop?
Abey
When will the iBaby M6 wall mount be available to purchase?
Cindy
hi, I just wondering if I bought it from Apple store(Canada), Do I still have the surprise gift?
Thank you for your question and your interest in iBaby. As of now, we do not have a set date for New Zealand. However, you can still buy a monitor directly from us over the phone by calling our customer support team at +1.650.396.2436 or sending an email at support@ibabylabs.com.
Alternatively, you can also check out iBaby Monitor M6 from the Apple store . The major difference between M6T and M6 is that the latter does not provide temperature and humidity information.
I have an M3 and it has an iPad app, IBaby. I just a second camera, M3s and I cannot understand why it doesn’t have iPad app?.? Especially when it is advertised to work with the iPad.
Thank you for your question and thank you for choosing iBaby! Both M3 and M3s do not have a separate iPad app, but you can use iPhone app on your tablet. To do so, in App Store switch from ‘iPad only’ apps to ‘iPhone only’ apps at the top of the search page.
If you require further assistance, please get in touch with our support team at +1.650.396.2436 or send them an email at support@ibabylabs.com.
I have made a purchase of the ibaby m6 from the website and tried to set it up. However, when I assembled the adapter and plugged into the machine, the lights on the monitor never blinks or anything. Because I live in Vietnam so the time zone is a big difference. Hence, please send me a solution through email. Thanks a lot
Thank you for your question! Sorry to hear about the trouble setting up the monitor. To resolve the issue, please get in touch with our support team at +1.650.396.2436 or send them an email at support@ibabylabs.com.
Thank you for choosing iBaby!
Hi, just got the IBaby m6 and am very excited! Very easy to set up. Quick question. How long does yeah battery last when fully charge and how kind does it take to charge? Also, is ok to lean it plugged in at all times? Thanks!
Does Ibaby allows to have multiple monitors connected on the same iphone? How would it work? Do I have to buy several monitors and install them all?
Eva Nikandrova
Hi Carolina,
Thank you for your question and thank you for choosing iBaby! To answer your questions, you can connect several monitors to the same app. In the app, choose ‘Add camera’ function to add multiple monitors. You only need to create one account for that but you do need to buy several monitors. You can log in into your account from several devices, such as smartphones and tablets.
I always feel confused on how to choose the most suitable mattress for me and my family until I read this article. Thank you so much for sharing experience!
the alarm function that do NOT alert me evry time.
The connection is not working stable
To beta i think
Eva Nikandrova
Hi Thomas,
Thank you for choosing iBaby! If you are experiencing problems with your monitor, please get in touch with our customer service team for assistance: +1 (650) 396-2436 or email at support@ibabylabs.com
muhammad
Hello
Is this m6 available in UK if not when will it be avaialble.
Hi Muhammad,
Thank you for your question. We do not have any authorized retailers in Europe. If you’d like to purchase an M6, you can get in touch with our customer support team and order it over the phone. You will have to pay for the shipping costs. Thank you for choosing iBaby!
Hello. I bought iBaby M6 camera and the image quality was good. But the next day everything changed – the camera can not focus and the picture is blurred. How to restore the focus?
Eva Nikandrova
Hi there,
Sorry to hear about that. If you’re still having the issue, please get in touch with the customer service who will help to handle this. You can email them at support@ibabylabs.com or call +1 650 396 2436. The customer support team is in Mon-Fri, 9AM-5PM PST. Thank you.
Jen
Hi! Due in January. Wanting to know if there will be a newer model available.
Thank you!
Congratulations on your pregnancy! We cannot give you exact information whether we will have a new model out yet. At this time, the latest models are iBaby Monitor M6 and iBaby Monitor M6T (Toys R Us exclusive with temperature and humidity sensors). Thank you for your interest in iBaby!
hello,
i bought my ibaby m3 in 2012 for my frst baby, after a yer it started working silly, it kept rotating on its own, and my ipad cannot catch its signal, i contacted the managing team through emails, but nobody actually helped me out, now my second one is on it way, and i want to get it fixed. how shall i do that. whome to contact, where to send. please help me out
Hi there,
Sorry to hear about that. It sounds like a firmware malfunction. You need to get in touch with the customer support team for the issue. They can be reached over the phone +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Mon-Fri, 9AM – 5PM PST. Thank you!
Hi there,
Thank you for your question and interest in iBaby. Yes, you can order a monitor directly with our customer service over the phone (+1 650 396 2436) or by emailing the team at support@ibabylabs.com. You will need to pay for the shipping costs. The customer service team can give you an estimate of the cost if you contact them. Thanks!
Hi there,
Thank you for your question and interest in iBaby. You can order a monitor with our customer service over the phone (+1 650 396 2436) or by emailing the team at support@ibabylabs.com. You will need to pay for the shipping costs. The customer service team can give you an estimate of the cost if you contact them. Thanks!
unless you have 3.0mps upload speed, not worth the buy due to having to reconnect, bad connection, or even no connection between monitor and app. Called customer support and got told to call my internet company to up my speed and they only offer that to big corporations and large businesses. I love it when it actually works but just for a baby monitor to work I’m not spending that much money for a business internet.
Eva Nikandrova
Hi Kate,
Thank you for choosing iBaby and sorry to hear about the issue. Because Wi-Fi based monitors constantly upload information, using them requires a faster Internet connection. We recommend our customers to have at least 2.5 Mbps for upload and download.
iBaby has a 30 day return policy if you purchased the monitor through our website. If it was bought at a different outlet, you should process the return through them.
Alternatively, you can try to downgrade your video resolution to improve the connection. To try that, go to Settings –> Display Settings –> Resolution.
Please stay in touch with Customer Service for follow up on your ticket.
Bill
Excellent product but while I’m at work with the app off on my iPhone my gf asks if I’m on it, says the camera has been moving and taking pics how is this possible
Is the connectivity and wifi range improved on this model? I currently have the m2 and even though it is in the room next to the wifi router that easily provides a signal for my whole house it is constantly disconnecting. I have tried all the trouble shooting and still every night I go to bed with it on and wake up multiple times to see an error message that the wifi disconnected. Even if it is still connected the sound doesn’t work all the time. I have considered returning the m2 to purchase the m6 if this has been improved. Also is the picture quality any better compared to the m2?
Thank you for your questions and choosing iBaby. Our customer service will be able to answer these questions for you. They will tell you about our return/exchange/upgrade options. Please get in touch with them +1 650 396 2436 or email support@ibabylabs.com. Thank you.
Thank you for your interest in iBaby.
Yes, we can ship to Kuwait but you will have to cover the shipping costs. For a shipping price and to arrange such order, please get in touch with the customer support team. They can be reached over the phone +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!
Arthur Oya
I love this product, is the best of babysitter cam! But, iBaby Labs, i need one application of Windows, OS X, because, i work in my home office and take the cellphone, iPad on, is not good!
Eva Nikandrova
Hi Arthur,
Thank you for choosing iBaby and sending us your comment. Indeed, currently it is only iBaby Monitor M3 that can be viewed online from your computer. But having access to the app from a computer is definitely something we are considering for our future products. Stay tuned!
Chris
If you have a network set up with the apple router without wifi hooked up to it, will this monitor still work? All my apple devices can communicate with one another on my network, but can not access wifi. Will my apple devices work with the M6 monitor?
Eva Nikandrova
Hi Chris,
Thank you for your interest in iBaby. iBaby Monitor M6 is a Wi-Fi based monitor, which means you do need Wi-Fi for the monitor to function. The only monitor that can be set up in the way you describe is our iBaby Monitor M3, which is IP-based. If you have any more questions, feel free to contact our Customer Service: over the phone at +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!
Jericho McMatthews
We were so excited to try the iBaby M6T as it seemed like the BEST (and most expensive) monitor at babies R us. Our son just turned 4 months old and we decided to set up the monitor since he is starting to sleep in his own room. While we are very impressed with the bells and whistles (temp control, voice & lullaby settings etc.), we couldn’t be more disappointed with the very limited ability of the camera to pan DOWN! What’s completely odd in my opinion, is that it will pan all the way up to the ceiling and side to side just fine, but can’t pan down into the crib! Why would we need to view the ceiling if we can’t even see our son’s entire body in the crib?! Was this thing even tested in a nursery before being released? I’ve tried it on different shelves, the crib itself, and placed it at different points around his room and still cannot get a clear shot of my son in his crib. I called customer support and was told that “it’s just the way they’re designed”. I was also told this was the first time someone has made this complaint. I highly doubt that. Unfortunately, I’ll be returning this unit immediately.
Eva Nikandrova
Hi Jericho,
We are sorry to hear about your experience with iBaby Monitor M6T. The monitor is designed to tilt 110° vertically, which means it can go both up and down. So far we did not have any issues with the movement. If your monitor is defective, iBaby will exchange your monitor (one year warranty). You can also return the monitor to Babies R Us. We apologize for your experience.
We currently do not have a plan for this but will keep you updated if it becomes available.
GSwitzer
We already have an Ibaby. We got this version for our new baby and it turns out to not be anything like the other. It won’t rotate so you can see different areas of the room and you have to down load different software instead of just adding a camera to the app we already have downloaded. Disappointed
Eva Nikandrova
Hi there,
Thank you for choosing iBaby. It seems like you have monitors of two different models. Unfortunately, all of our models have use different apps. If you’d like to use several monitors inside one app, they have to be of the same model.
You didn’t tell us what models you have but we are currently running a holiday promotion with great prices for our three popular models. You could consider returning the new monitor and getting one of the same model to use the way you wanted to!
GSwitzer
Do you have any models for sale on your sight that rotate from the app?
We are sorry to hear about this. It seems like your monitor is a replacement case. The Customer Service has sent you an email with instructions on the replacement process. We appreciate your cooperation.
ordered this from amazon. the plugs for the power adapter were for UK/Europe. i live in michigan.
exchanged it, the second one was in a torn, dirty, sticky box, again with no plug for the power adapter that would fit a U.S. plug.
100% fail. will not order any product from this line again.
Eva Nikandrova
Hi there,
We sincerely apologize for this! We are investigating the issue right now. Please get in touch with our Customer Service to follow up on the situation: +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Again, we are sorry for this ordeal.
nikolebuzzard
I have had an awful experience with this monitor so far I have fought with it for over an hour trying to connect to my wifi. The app is very poor quality I’m returning this monitor first thing in the morning.. It would never connect and work properly. I am very disappointed because I had such high hopes for this monitor, I wish there were more reviews on this product before I purchased it.
Eva Nikandrova
Hi there,
Sorry to hear about that. Our Customer Care team would love to help you set up the monitor. It should definitely not be taking that long. Please get in touch with us at +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!
Sydney
How does this camera stay charged 24/7/365? Especially if you have it hanging from your ceiling.. Does it work to your phones charge? Are you supposed to get the adaptor to keep it charged?
Eva Nikandrova
Hi Sydney,
Thank you for choosing iBaby. The camera does not have a battery. It needs to be plugged in with the power adaptor.
Steven Ferrell
I am getting an error that my iTunes is not MP3 format. Is there a workaround to this?
Unfortunately at this point in time the M6/M6T monitor cannot download the M4a, Mp4 files from iTunes. The M6/M6T is only currently compatible only with MP3 format files. We are really sorry for any inconvenience this may of caused you, but assure you our engineers are working diligently to solve this issue.
But if you have an Android device, you can download the music from the Google Play store or any other source, which will allow you upload the music to the iBaby Care app. And once you have done that, you can transfer to iPhone to listen to the music you upload.
I actually need one badly buy can’t afford it right now. I am a 18 month son and a son on the way in april. I am afraid to have my babies sleep in their own room by them selves because I can not see them. Please I would love and need to win this
Hi Christiana, entering the giveaway is quite easy.
You need to write a short essay (100 words) to answer these questions: Why do you want an iBaby Monitor M6T? What features of the monitor do you like and look forward to use? What activities will you be able to do when the baby is sleeping and the monitor is watching the baby?
Please send us your answers in a private message on Facebook. The answer should be at least 100 words or longer. Shorter responses will not be considered. By participating in this giveaway, you are giving iBaby permission to use your responses and your name in future blog posts without any compensation.
Only sending a comment will not enter you in the giveaway. Good luck!
You need to write a short essay (100 words) to answer these questions: Why do you want an iBaby Monitor M6T? What features of the monitor do you like and look forward to use? What activities will you be able to do when the baby is sleeping and the monitor is watching the baby?
Please send us your answers in a private message on Facebook. The answer should be at least 100 words or longer. Shorter responses will not be considered. By participating in this giveaway, you are giving iBaby permission to use your responses and your name in future blog posts without any compensation.
Only sending a comment will not enter you in the giveaway. Good luck!
De love our baby monitor, but since 6month, the night doesn’t work anymore… We try everything, to have it back. One time it was working and 2days after, finish.. Again… So we are very disappointed… Without the picture, it’s ridiculous…!
Eva Nikandrova
Hi Caroline,
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Renee
Are the M3 and M6 still not able to be used in the same app?
This is correct. Due to differences in monitors, it is impossible to put them in one app. However, you can have iBaby Monitor M6 and M6T both in iBaby Care app. We hope this helps!
Good monitor. Not perfect. Seems like the M6T app is still in beta testing. It says it features a temperature and humidity monitor but there’s no temp or humidity display in the app. Also, the preloaded songs are more sing-songy than they are lullabies. Personally, I would prefer soothing ambient sounds that can loop continuously. That brings up another point, there’s no loop feature under the song play. The song plays once then it’s done.
Eva Nikandrova
Hi Andrew,
Thank you for your feedback. iBaby Monitor M6T must display temperature and humidity right above the video feed. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST.
We will take your feedback in consideration regarding songs on in the Music Player. Thanks!
Maria
I have an android. My bosses have Apple and have already set up the monitor on their phones but I can’t. Have tried two different usb cords and still nothing. The light stays red.
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue and set up the monitor. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Hello, Bought this from a shop called iStyle in Dubai, and was told that this camera would work while I was on the go using 3G/LTE, So far that is not the case! the camera does not load on cellular data while its sitting at home on my 1Gig network!!
The sales representative told me it was on both cellular and wifi! and if that is untrue then I will be returning it!
Thanks!
Eva Nikandrova
Hi Ali,
We are sorry to hear about that. The monitor works on both Wi-Fi and cellular. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Tori
WORST BABY MONITOR. I have fought with this monitor since we bought it constantly losing wifi connection. We have an internet speed that should be plenty fast enough and yet it loses connection several times a night. The worst however is the fact that it beeps very loudly every time it reconnects and flashes bright strobe lights while its trying to reconnect. If you are a parent trying to get a child to sleep those features are outrageous. I would not recommend this monitor or any other iBaby Monitors.
Eva Nikandrova
Hi Tori,
We are sorry to hear about the disturbance the monitor created for you. We recommend deleting the camera from the app and reinstalling it close to the router (you can later move it to the place where it has to be). This often solves the problem.
We encourage you to get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
BZ
Great product but how do I play continuous music?
Eva Nikandrova
Hi there,
Thank you for your question. Unfortunately, at this time we do not offer this feature. You have to play music manually.
Yasmina
Hi guys im ordering my first M6. Do I need to purchase the extra adaptor/charger? Or is it included in the M6 package?
Eva Nikandrova
Hi there,
One power adaptor is included in the package. Note that it has the Type A (American) plug – if you are located out of the US, you might need to purchase an electric plug convertor into your country’s plug.
turpintines
When I record an event, where can I view the recording?
Thank you for your question! From the main page with the video feed, click on the icon that looks like a landscape with mountains in the top right corner. This will take you to the alerts log page.
When I try to turn on sleep mode, it doesn’t seem to stay on. I tap the switch so that it turns green. If I go back to watching my baby and then look at the sleep mode option again, it is no longer green and appears to be off. What can I do about this?
Thank you for your question. Try logging out and then logging back into your account, and see if that solves the problem. If it persists, please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Monday – Friday, 9:00am – 6:00pm PST. Thank you!
I agree with Jericho about clear view of the baby in the crib, I have same issue. But mostly what I don’t like is that I Cant hear loud enough the sounds coming from baby , on real baby monitors the sound is so loud and clear as if the baby is next to you. On this device it’s very quite and sounds very distant even with the setting on my phone is the highest and there is no controls for loudness on the ibaby monitor.
Eva Nikandrova
Hi Svetlana,
You can try this to change the volume: open Media Player, and play any song. While the song is being played, turn up the volume. This will reset the speaker volume. Wait 10 second, and click ‘Speak’. The volume should be normal now.
If you still continue having the issue, or have any questions, do not hesitate to reach out to our Customer Service. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Kendra
About how much cellular data does the monitor use?
Eva Nikandrova
Hi Kendra, it would depend on how much you use the app, what resolution video you’re streaming, etc.
Tim
Currently cannot add any songs from my iTunes library. It’s not even giving me the error, I just simply select the song and it goes back to the music screen and nothing ever plays.
Sometimes I cannot even pull up the add feature, pressing the button will just cause the app to freeze for 15-20 seconds and then nothing happens.
First day with the device and I am pleased with this exception. I really wish I could play my music for my daughter as this was a huge feature for me.
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Hi
I’ve never had any issues and today my monitor light only lights up as red I have reset it and my app continues to say “loading” ant information would be great
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Hi Cynthia, thank you for your interest in iBaby Monitor M6T! We do not have European distributors, but you can buy one directly from us. Please get in touch with our Customer Care team who will help you process the purchase. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Is there any plan to add aac or m4a audio file compatibility? This was a big selling point for me, but with iTunes Match/Apple Music it is virtually impossible to have any of my music collection as mp3 files on my iPhone.
I totally agree with Jericho’s review. It does have a lot of nice features but it doesn’t tilt down nearly enough. Ibaby replied that “The monitor is designed to tilt 110° vertically, which means it can go both up and down”. It’s true: it can go both up and down. Now, let’s do some simple math. Let’s say when the iBaby monitor is looking straight ahead, it is at zero degrees. The iBaby monitor can look straight up or mathematically, can move vertically up 90 degrees. 110 degrees of vertical movement minus the 90 degrees that it can move vertically upward equals 20 degrees that it can move vertically downward. Why? Did engineers design this thing? We’re at the point where our toddler can be totally out of camera view, all because it will only go down 20 degrees. I don’t care if it can look straight up. It doesn’t need to. I would rather have it look up only 20 degrees and look down 90 degrees. People buy these monitors to make sure their baby is safe and well, not to inspect their ceilings. Even in the security camera world, isn’t it more desirable to have the ability to look down rather than up? C’mon guys, you can do just one little change and you will have an excellent product. Instead, I’m going to have to do something to make your product better.
Eva Nikandrova
Hi Ron,
We appreciate your feedback and sorry to hear about the inconvenience. Unfortunately, we do have some restrictions due to product design, but we will consider this for the future models.
Justin C Oleson
We live in a split level condo thats about 1200sq feet, my question is that my dual band router/modem is next to my TV upstairs and the iBaby M6 monitor is in the lower, is that going to cause a problem? I had another one that worked flawlessly and i have another one coming so I just want to make sure everything is setup proper?! I was thinking of getting a booster or a range extender that I can plug in the lower level, what do you think? Thank you
Congratulations on your growing family! A Wi-Fi extender is something that we would recommend. Please check with your Wi-Fi provider, as some offer an extender free of charge. Please let us know if you have any questions.
I also have the problem where I cannot place the monitor anywhere well enough for it to angle DOWN to see all corners of the crib. This is very disappointing as I need to see where my baby is anywhere in the crib. Especially because he rolls around a lot! I don’t know what to do. I even purchased the wall mount to see if that would help in terms of placement. I purchased this monitor on Amazon during my last month of pregnancy now my baby just transitioned to his crib, I find this out and it is too late to return the monitor to Amazon. I wish there was a way for this to angle down more, everything else seems to work well.
Eva Nikandrova
Hi there,
We appreciate your feedback and sorry to hear about the inconvenience. Unfortunately, we do have some restrictions due to product design, but we will consider this for the future models.
melinda collins
Can you you add an additional video monitor for a a second room ? And if so can you view both off the same app?
Thank you for your interest in iBaby. Yes, you can add several monitors of the same product line in one app. For instance, if you are using iBaby Care, you can add iBaby Monitors M6 / M6T / M6S. Note that there is no concurrent viewing, which means you will need to switch between monitors to see the video feed. Please let us know if you have any questions.
Hi, would it be ideal to give this product as a gift to someone who lives in Mexico? When it says multiple users, does that mean we’ll be able to see the baby if we download the app on our phones even if we’re in the US? or would that only apply to people sharing their Wi-Fi? Just found out about this product today so I’m not really sure about how it works.
Eva Nikandrova
Hi Andrea,
Thank you for your interest in iBaby monitors! Our monitors work on iPhones/iPads and Android smartphones over Wi-Fi or cellular connection. This means if you’re an invited user to the monitor installed abroad, you will be able to view the video feed. The primary owner can invite an unlimited number of users, and up to 4 users can watch the video feed at the same time. Please let us know if you have more questions.
malak fawaz
hello
i have never had any issues about my ibaby but after the update, the page is always loading on mobile internet i can check the media ( video) to see if my baby is sleeping or not and i can only see my baby if im at home the picture is clear
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Hi Wendy, we’re so sorry to hear this is happening to you too. Firstly, let’s try doing a hard reset of the monitor by holding the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. This should reset your monitor and give you access to the video feed. If this still doesn’t work, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
When this monitor works it’s great, but it often times doesn’t. The picture is very clear and the light adjusts well. You can also see the baby from anywhere so you can check in on date night. The sound on the app cuts off on its own and it loses connection constantly. When it disconnects it beeps really loudly through the camera while my baby sleeps and has awakened my sleeping baby on several occasions. We also had the connection problems and had to pay more money for a wifi extender. There was also a point where the app would not work for a few days. Overall I’d say consider another product.
Eva Nikandrova
Hi Jocelyn,
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Jo
With the new update, I can play music from My iTunes, YAY!
However, only one song will play and then another must be selected otherwise the music just stops. How can I make the songs play through one after the other like they used to?
Please get in touch with our Customer Care team who will advise you on this. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Is it possible to mount the camera upside down to fix the pan down issue?
Audrey Morrison
Hi Sandra,
Please get in touch with our Customer Care team who can provide you with more information regarding this. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
-iBaby Labs
Jaques
We have just received our M2 and it seems to keep disconnecting, I have tried different Iphones and Ipads however it has the same effect. The app is terrible in installing the camera and sharing seems to be even worse. Out of the 15 times I tried to uninstall and reinstall I had the camera up and running only twice. My ISP speed at home is more than capable of handling the required speed but the only time the camera actually installs is when I ignore the share wifi settings.
Am I missing something?
Audrey Morrison
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Eddie
Very nice! Bought this about two months ago and we’re very happy with it.
Alli
Can you have more than one camera set up?
Sarah
Hi, this problem started a couple of weeks ago.
The video seems to be stuck on loading, or keeps saying reconnect when using the app with my mobile internet.
It only works when my iPhone and monitor are both connected to the same wifi at home.
I’ve emailed your technicians and did everything from resetting the monitor to factory settings, uninstalled and reinstalled the app, restarted my phone several times, and refreshing both the wifi and mobile internet and nothing has resolved the issue!!
We are sorry to hear that your issue is still unresolved. Please get in touch with our Customer Care team who will assist you further with finding a solution. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Hi, I would like to buy iBaby Monitor M6S. However I do not see an option on your site to ship it to Canada. Please advise where I can buy M6S in Canada.
Audrey Morrison
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Naazhim Cassim
I Am having wifi connection issues with my M2
Stays on camera is installing for over an hour with no response
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Hello, I bought this camera and i’m not thanksfull , because is not working. Tell me please if this camera is only for IOS? Or i can us on Android device? Thanks for your answer.
Audrey Morrison
We are sorry to hear about that. Yes, our monitors are for Android as well. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Rachel Gaida
My ibaby is very delayed. I’m going today to buy a new monitor as there is an 8 second delay in something happening and me hearing it on my phone.
We are sorry to hear about your delay. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
I loved my monitor. but then I switched to another wifi company and my wifi password has a ? in it and I can’t type the ? in so I am unable to use my monitor till i get a new password and i have to call the company to change it and They currently won’t let me because I am renting the wifi box. I am very disappointed.
Audrey Morrison
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Jaylin
So far happy with our monitor but how accurate is the temp gauge? It says it’s 75 in his room but we keep our ac at 68-70 degrees at night. We have it mounted higher up so I’m wondering if it’s reading heat that rises. Thanks
Megan
For the short amount of time this monitor actually worked (less than 6 weeks) it was great. Set up was easy and I was able to take it to my mom’s as well as my aunt’s house and quickly get it working. This is the reason I at least gave it 2 stars. However, one night it worked and the next night it didn’t. The light continually flashes red and green and app will not progress past the preparation phase. I followed ALL of the trouble shooting instructions on line and completely uninstalled the camera and app and started from scratch and was unable to get it working. Their very own website states that if your light continuously flashes red and green to please contact customer care because there is currently no fix for that problem. So I emailed them followed by calling them. The person I got on the phone was trying to be helpful but was insistent that I go through all the trouble shooting steps with her that I assured her I had already done. So after going through all the steps and it still isn’t working, of course the problem is with my router! Yeah right. My router mysteriously re set itself. As well as the one at my moms AND the one at my aunts house because I attempted to use it again in both of those places as well. They have finally started the process for me to mail mine back to them in exchange for a new one. I have to pay for shipping to return their faulty product as well as provide a credit card for them to mail out a new one “in case they don’t receive the old one back” or so they say. This thing was 180$ and for the price I expected better than 6 weeks of functionality as well as being out even more money to ship back their faulty product. CAN NOT recommend.
Inigo
Yikes! We apologize for your experience. Our customer support do try their best as there are so many routers and so many different setups that it can be tough to determine where the fault could lie. It looks like you guys determined it was a bad unit – but how did the replacement fare? Is everything alright now?
Gerald Acroder
Nice commentary , Apropos if you are interested in a HUD-51915 , my business filled out a sample form here http://goo.gl/UysGIJ
You will first need to delete your current iBaby Care App. After you delete it, click the link provided. Then you will be prompted to hit “Install.” Since this a 3rd party app, you will need to go to Settings > General > Device Management > choose iBaby Labs and tap “Trust.”
I downloaded the updated app but the push notifications are still not working. Without this feature, this camera is useless as a baby monitor at night.
Hi @amyrizzo:disqus, If this issue hasn’t been resolved, please contact our customer service at 650-396-2436 (M-F 9-5 PST) or email us at support@ibabylabs.com and we’ll be happy to help you out!
Hi @kayow:disqus, If this issue hasn’t been resolved, please contact our customer service at 650-396-2436 (M-F 9-5 PST) or email us at support@ibabylabs.com and we’ll be happy to help you out!
Hi Michael,
Please contact our customer service at support@ibabylabs.com or leave a voice message at 650-396-2436 and we will be happy to help you out with adding your own mp3.
Hi @derodgaam:disqus, If this issue hasn’t been resolved, please contact our customer service at 650-396-2436 (M-F 9-5 PST) or email us at support@ibabylabs.com and we’ll be happy to help you out!
Hi, I have IBaby M3 and yesterday it stopped work. The only one blue light is appears. I tried to reset, but only ask about username and password and then show the Message “the conection can’t be made to your iBaby monitor. Please check it. Please could you help me? Tks!
iBaby M6S- Every time I complete steps 1,2, and 3 (connect Wi-Fi, connect power adapter, and connect USB), a screen pops up and says important… and asks me to reconnect everything. It won’t let me past this step and a pop up for allowing shared Wi-Fi never pops up. The iBaby monitor is blinking red, which to me would signify a problem, but I can’t find anything for just red blinking. I have deleted the app and reinstalled, restarted my router, plugged and unplugged everything, changed out my IPhone usb cord, … I am at a loss and very frustrated. Customer service will not answer. Any ideas?
Hi Melanie,
We’re sorry to hear that you’re having trouble reaching our customer service. Is there an e-mail our customer service team can contact you directly in regards to issues with the iBaby monitor?
Thank you for your comments and suggestions. We take our customer input into high consideration for future product and app developments. With that being said, we do not put any false claims about our products on our website or product pages of our authorized retailers. If you are having trouble using any features of the iBaby Monitor, please refer to our support FAQs at https://ibabylabs.com/support/.
The loop function will be available soon. In order to delete a song, you need to be the camera owner/admin. On the song, swipe to left and you will see the delete icon appearing.
Hi Colette, the loop function is already available for White Noises. We will forward this message to our engineers and developers so it’s integrated onto all the songs on your iBaby Monitor.
Hi, a couple of questions:
1) can we get alert notifications when the app is not running or does the app must be on whenever we put the baby to sleep?
2) if I have two tablets and two cells connected to the monitor at the house, do I have to set the listen and speak to close and mute literally on all devices every time we put the baby to sleep so that non of these devices send and transmit inadvertently sounds to the baby’s room and can wake up the baby when the baby has been put to sleep?
Hi, is there a way to shut off the ibaby completely? Does The monitor have to be unplugged for us to stop receiving notifications /alerts? I get them even when the app is off.
Also how does an added user access the account ? Do they have to create their own account ?
Hello,
There are 4 stages on the air quality:
Superb means the air is good.
Poor means you need to use a purifier or air conditioner
Oops means you need to open the window or door
Alert means there is a serious mater in the air such as carbon monoxide and you need to leave the room immediately.
My monitor keeps cutting out/pausing/reloading or dropping off, the internet speed is much higher than the required as identified on this page. the wifi signal is very strong in the room. not sure what the problem is? I have tried using my iphone, ipad, samsung phone with all the same results. Please help, I bought his thinking we were buying the best camera with the most versatility.
I received my M6T monitor and was happy with everything about it until I had it running while I sat with my bub I hear this clicking sound, it happens so often I’ve no idea how to fix it.
It clicks every 2 seconds for about 10minutes then stops a whilr and starts again.
This disrupts my baby sleeping???
Please I need this fixed asap
The clicking sound is the mechanic sound of the night vision. You can turn off the night vision by going to Display Settings and turn it off.
Penelope
Hi
Do you ship to Australia? Is there somewhere in Australia where I can look at your product?
Thankyou
Cathy Vu
Hi, yes we do ship to Australia! You can go ahead and order the product through our website at http://www.ibabylabs.com Thanks!
EB
My ibaby monitor got disconnected, so I am trying to reconnect. It gets to the point where it is supposed to connect to device, and the progress bar goes all the way through then it just sits there and won’t complete. I have tried unplugging the monitor and deleting and reinstalling the app.
Hello, please reach out to our customer service reps for further assistance. You can reach them at (650)396-2436 or at support@ibabylabs.com. Thank you!
Hello, please reach out to our customer service reps for technical assistance. You can reach them at (650)396-2436 or email them at support@ibabylabs.com. Thank you!
I can’t find anywhere on your website what the air quality symbols means as our iBaby monitor has been showing ‘Alert’ all night which is the first time that’s happened. It’s normally shows ‘Superb’ with the odd occasion it’s popped up ‘Oops’. Can you please publish these alert symbols on your website to also help other users. Thanks
Hi Nick, thank you for your feedback! We will definitely take your suggestion under consideration and better promote the Air Sensor feature. Here are the VOC levels that determine whether the air quality is Superb, Poor, Oops, or Alert.
Note that the higher the VOC levels in the air, the more airborne particles are detected by the monitor. These particles can be anything from smoke, alcohol, perfume, dust, etc.
I am attempting to upload music to the app. It does not show anything on my phone. What format and size limit is there to what I can upload?
Cathy Vu
It will not show anything on your phone, but you will see the song you added on your music list. The app is able to handle mp3 files.
Juan
Just bought the M6T from babies r us and the night vision is not working. Any suggestions?
Cathy Vu
Hi Juan, please check your settings for Night Vision. The settings may have Night Vision turned off. If the settings are correct and the Night Vision is still not working, please reach out to our customer service team at 650-396-2346 or send them an email at support@ibabylabs.com.
Hi, please reach out to our customer service folks. They’ll be happy to get help you get this issue resolved. You can reach them at support@ibabylabs.com or give them a call at (650)396-2436.
Hi, please reach out to our customer service folks. They’ll be happy to get help you get this issue resolved. You can reach them at support@ibabylabs.com or give them a call at (650)396-2436.
In first 3 week. My M6 was good, but after that it’ s suddenly dead and the red light always on. I’ve tried to unplug and restart , the light blink between red and green and finally turn to red. There are some “click” on my M6 too. What should i do next.
After holding down the reset button for 10 seconds, your light should turn red. Then a jingle will play after another 5-10 seconds indicating that the monitor is ready to be installed. If the jingle does not play for you, then there may be some technical issues with your monitor. If this is the case, please reach out to our customer service reps at support@ibabylabs.com or give them a call at (650)396-2436.
Trying to connect to a new wifi network and can work through the process except that I can only complete step 1 of the activation process and then it stalls. I am running on a 5.0 Ghz / 2.4 Ghz wifi network.
If you’re using an iBaby Monitor M6S, then there shouldn’t be a problem installing your monitor. The iBaby Monitor M6S is compatible with both 5.0Ghz and 2.4Ghz frequencies. If this is the case, please contact our customer service at support@ibabylabs.com. If you’re using an iBaby Monitor M6, M6T, or M2 Pro, then the monitors are incompatible with the 5.0Ghz frequency. During installation, you should make sure that your device is connected to the 2.4Ghz frequency.
I am having exact same problem. The first step of installation goes very fast and it gets stock at the second step and never finishes it. Did you figure out how to fix it?
Hi Pedram, If you have an iBaby M6S then you need to connect you monitor with either the 5 GHz or 2.4 GHz frequency. If have an M6S and it’s still not connecting please contact customer support at support@ibabylabs.com or call them at (650)396-2436 (M-F 9-5 PST). If you’re trying to connect an iBaby M6, M6T, or M2 Pro then the monitor needs a 2.4 GHz connection. During installation make sure your internet connection is set to the appropriate frequency. Thank you and have a great day!
Hi Hannah, we’re so sorry this is happening. Firstly, when installing the monitor, please make sure you’re using the 2.4 GHz internet connection. If another connection is used, installation will not complete. If you’re sure you’re using the correct internet connection, let’s try a hard reset of the monitor which should solve this matter. Please follow the instructions: 1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app. If if this didn’t help with the installation, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Jade
Can I expand my I baby monitor to add more camera if I get the m6s can I also have a m6 ???
Yes, the iBaby Care app is designed to be used with multiple iBaby monitors. You’ll be able to easily toggle between both of your monitors right on the app.
Hi Matt,
Our customer service team can help you fix your temperature and humidity sensors. Please give them a call at 650-396-2346 or email them at support@ibabylabs.com. Thank you!
I have the M6 monitor and an iphone 6S. I figured out how to record video, but could not figure out how to play it back. The FAQs say to “go to Media”. I am unable to locate a “Media” menu selection within the app. Would you please provide directions on how to watch video?
Thank you
Hello,
The “Media” section should look like an icon of a photograph on the upper right-hand side of the screen.You will find all of your saved media files there.
I’ve had my air quality monitor/purifier for a few months now. It was working great but now the light keeps turning itself off everyday or changing color on its own to colors we have not set. I’m not really sure what is causing it because the ap shows nothing has changed.
Hi,
We’ve had our ibaby M6T for just under a year and it has been really good (although I do agree that the lack of downward tilt is a problem). However the night vision has stopped working. I’ve been in touch with your customer service team (Zara) who asked me to do a reset which didn’t work. She then told me that the warranty is not valid outside of the US which I find really disappointing. She then said she could make an exception and send a replacement to us (in New Zealand) if we sent the faulty one back and paid the postage to NZ but then retracted her offer, saying they will only send it within the US. So I will have to incur the cost of sending the monitor back (and not be able to see our baby for that time plus the time it takes for the new delivery). I’ll also have to pay for a delivery service to accept the delivery in the US and then forward it on to me. It seems like there should be more support for your global customers. Is there anything else you can do for me? Thank you
Cathy Vu
Hi Nicola, please allow us to clarify. Our products that are sold to authorized retailers internationally are covered under the 1-year warranty. However, in the case that a product is bought from a U.S. retailer and is taken out of the country, the warranty becomes void. However, what we can offer at this point is to send you a replacement product to a U.S. address as a courtesy.
Kelly Bigrave
Hi can you please tell me how I can get a new antenna for iBaby M3
Tried and True! 3 years and still going strong!
Having been a iBaby customer for 3 years now and having my recommendations resulted in 80+ purchases of iBaby products, I can say with absolute certainty that these are the products you’ve all been waiting for!!!
Simple, reliable, portable and durable are just a few words that I can use to describe without going into a long story about my families successful experiences.
Great for:
Night mares – Night Terrors – Night Episodes, the video capture feature will help you not only understand whats happening but aid your doctors and sleep-labs also.
Nanny cam
Activities in the back yard
Going out to dinner
Play dates
Trust me and my families recommendation when I say “No need to look any further!”
Agreed that tilt feature is flawed. I Have the camera currently mounted on the wall about 8ft high and had to adjust the bracket 20 degrees tilted right for the camera to look into the crib. So basically instead of mouthing it at 90degrees so it sits even on the wall, it sits at about 110degrees tilt. If you are imagining it on a protractor. Helps the situation. But hope you guys take these comments into deep consideration since the ibaby m7 is coming out soon.
Sara H
Is there a way to get the alerts from the ibaby app and nothing else when we are going to bed. I can only hear the alerts when my phone is not silenced, but then I can hear every other notification too. At night this is an issue.
Hi Sara, please contact customer support at support@ibabylabs.com or call us at (650)396-2436 (M-F 9-5 PST). They will be able to help you figure out how to fix this issue. Have a great day.
Hi Lauren, if your mobile device is in “do not disturb” mode there is no way to receive alert notifications. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
This is a major design flaw. I wish I had known before buying, frankly. I always turn on do not disturb, otherwise my phone is chiming and buzzing all night
I apologize for the inconvenience this has caused you. Unfortunately, it is part of Apple’s design that does not allow App notifications to go through when your phone is on Do Not Disturb (the only alerts they push through are alarms, or government alerts). However, if you have an Android device you do have the possibility to allow specific apps to go through even if the Do Not Disturb function is turned on.
We will forward this information to our developers and engineers to see if there is anything we can do from the app. Thank you. Have a great rest of your day.
Nazzareno Bruni
I did an update the IOS 11 and now it does not work it needs to be update please help
Thank you
Are you still planning on updating this app for ios11? I did the update a few weeks ago and I have been without the iBaby since then. Please can you update me
Hi Tracey, if you have an iBaby M3 we recommend that you contact our customer support. They have more in-depth information on this matter and can help you move forward. Please reach out to them at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Thank you and have a great day!
hi. i got an Ibaby M3 and i cannot connect it. the Ibaby app does not has the M3 model option for connecting. i did tried to connect it through the other models available on the app but did not worked. i do mention i have the app on android and ios as well both not working. anyway i prefer on android as my phone is android. please let me know what i shoud do? your customer service answered me once with vague response and not reply for them anymore after i replied with more details. thanks
Hi Marius, thank you for reaching out to the iBaby Customer Care.
Before we begin, I feel it’s important to notify you that the iBaby Monitor M3 was our first model ever created (over 4 years ago). Both the manufacturing of the M3 and the support for this product, have since been discontinued and since has become obsolete on newer iOS devices.
Since you have an android device, please download the iBaby BM app from the google play store.
If you have any questions please contact our customer support at support@ibabylabs.com or at (650)396-2436 (M-F 9-5 PM PST). Thank you and have a great day.
hi Keren, thank you for reply. i did download the app for android and there is no M3 model to choose to connect. is there any other way to connect this old model? thanks
What do you do when the green light flashes red and green?
And if it’s the battery, where is it and how do you change it. I always leave mine plugged in but woke up to the flashing.
Hi Debi, please try to do a hard reset by pressing the back button for 30 seconds until you hear the jingle. If that still doesn’t work please contact customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They should be able to sort the issue. Have a great day.
Hi Wendy, you can manage your noise alerts and other alerts by going into alert settings. You can then decide what alerts you want to get notifications for and turn them on or off as you like. If you continue to have any more questions, don’t hesitate to reach out to customer service at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST).
Please update i have 2 monitors m3 that now will not work with this new iphone update. Please help. These are still selling and i am sure many people are using these older ones.
Hi Kathy, we’re so sorry for the inconvenience this is causing you. Please reach out to customer support, they can give you more in-depth information on this matter. You can reach them at: support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST).
I love the playlists, however, some of the songs in the lullaby category have too fast a beat and actually wake us up. (1) is there a way to set a sleep timer on the music so it will turn off after a specified time and, (2) Is there a way to remove songs I don’t like from the playlists or, alternately, create my own playlist using the iBaby. Library?
Hi Tera, Thank you so much for your your suggestion. I will forward it to our engineers so they can review the Lullaby category.
1. There is no way to add a timer to the music right now, but I will add this to our iBaby Care App suggestion list for a future update.
2. The only place you can remove songs is your favorite playlist (the songs under the heart icon). This playlist also allows you to upload your own music by tapping on the (+) button.
thank you so much, i am now ready to go out with my princess. at first i had doubts but after reading your article I’m confident and looking forward to our first outing.
hi there, if shipped to australia, does it come with a warranty?
Keren Lopez
Hi Mikael, there is warranty if you buy it from an authorized iBaby seller. If you decide to use your warranty and seek a replacement there are fees included like shipping for example and you would be required to send the faulty monitor back to us. If you have anymore questions please don’t hesitate to reach out to customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST).
Lauren
Can the alert settings be different for each user? (I.e. I would like to receive sound alert notifications during the day, but my husband doesn’t need to get then while he’s at work) So far, it seems like we can only turn them on or off for everybody – not just individual users.
Thanks
Hello Kyle, unfortunately at the moment there is no way to make the notifications user specific. We will forward these suggestion to our developers. Thank you and have a great day!
Hi Natalie, please reach out to customer support. They can help you with this. You can reach them at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST)
I Baby Monitor is recording 2. Minute videos of my wife in a bra, the Camera moves wherever my wife goes. I am at work when this happens. Please fix the hacking or glitch or loose a customer!
Hi Mathew, we are so sorry this is happening. Please reach out to customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They will help you with this matter. Thank you and have a great day!
I moved into a new house and brought this monitor with. I had no issues before, however now the connection is lagging. Every night I loose connection but I am able to atream Netflix, so I doubt this is an internet issue.
Please advise
Hi Chelsea, we apologize for this inconvenience. We understand that having a monitor is crucial for you and your family. Can you please set the monitor to the lowest quality to see if it works alongside Netflix. If it does, then the Netflix app might be kicking off the monitor when it is set at the highest quality. If that still doesn’t work, please reach out to customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Thank you and have a great day.
Hi Zack, you can only listen to one audio feed at a time through the app. If you happen to have a tablet or an extra phone that is compatible with the iBaby Care app, you can use two devices at the same time to listen to each room individually.
Just wondering if iBaby is currently updating their app so it can be used with the updated iOs11 iPhone software.
I have the older version of the iBaby and can no longer use it as the app is not compatible with the most recent phone software.
When is this expected to be rectified?
Keren Lopez
Hi Jane, unfortunately the iBaby M3 is not compatible with iOS 11. If you have an older phone with the previous iOS you can still use this monitor. But, if you don’t Please contact our customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They have more information on this and what you can do. Thank you and have a great day!
Amy Serfas
There are three small icons on the bottom left corner of the screen now when viewing on my iPad (a person, a tag and cross with dots). What are these?
Hi Amy, this is the Shake To Report Bug. When you shake your iPad or phone these three icons will appear to report a bug to our customer support team. You can turn this notification on or off by going into settings>Feedback Settings.
This M7 baby monitor is very cool. It moves all the way when you move your finger on the app. We love that it connects to iTunes and it can play a lot of music. We are planning to buy the second monitor soon.
Hi, there can only be one owner, but you can invite users and allow them different access levels like controlling the movement of the monitor. To do this, you will have to invite your wife as a user. Once she is an invited user, you can go to “Invite & View Users” and click on her name and give her different access levels including moving the monitor.
A Great Baby Monitor. This is a baby monitor, we bought it to keep an eye on our baby boys. This monitor has made our life fun. The Night vision is great. We can clearly see them at night and I don’t have to be always worried about them.
Love the M7. I am a happy customer. I bought it to see my baby on my phone. I didn’t want to have bulky displays around when I can easily watch through my phone. The monitor offers a lot of features compared to the price. Moves 360 and up and down. Has night vision, series of lullabies in the app, records voice, two speakers, and temperature and humidity. It also shows the room’s air. I wish the app would provide more information on the air.
Hi Niki, you will need to purchase a separate Power Adapter – (a device that allows you to plug your device into an Australia power outlet) in order to use our iBaby monitors since our power cords are made to fit US electrical receptacles.
If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
M7 is the best. My hubby and I love this monitor. We are expecting my little angle and can’t wait to use it when she is with us. The installation was easier than I would ever expect. We installed the app on our iPhones and Samsung devices. The app is really good. Very easy to use the features like Moonlight, take a picture, record video or talk and listen.
This is a great air monitor. I bought it to keep my son’s room safe from the environment and the shedding from my old cat. I’m so happy that this works amazing at detecting any harsh chemicals that can harm my son’s health and can purify it at the same time. I also love the nightlight since my son is at that age where he is terrified of the dark. I love that I can soothe him to sleep with the pretty colors and the lullabies from the app. I would 100% recommend this to anyone. Plus, they match my home decor to a T.
5 Stars. It is so cute and useful. We feel safe since we bought this. The alerts are great. It takes video and pictures when there is sound or movement. This is on all our phones and tablets around the home.
I bought this so I could take care of my boys as an upgrade to my current baby monitor. And when I got the M2S Plus I was so happy that I did. It’s been such an incredible upgrade to see my boys sleeping or to watch what they’re up to with their daddy while I’m at the store or away. I love that I can also play them short audio stories which has made bedtime and my life so much easier. I super recommend this product to anyone looking for a good quality way to take take care of their kids. Also, I love the night vision. I can see if my little one is naughty, gets out of bed or has a nightmare.
I bought this air purifier to help the overall health of my husband and daughter. I have two. One in my daughters room and another in the master. This really is a great device that I use to make sure my daughters nursery is safe from any dangerous substances. It’s a very chic looking monitor that helps at calming my daughter with the light show before her bedtime. She loves the different colors. I also like how easy the app is and how it helps me observe the air quality in our rooms. Definitely recommend.
Hi Kholoud, you can definitely install additional monitors under the same iBaby Care app. You will see the option “Add a Device” where you can complete the installation process for a new monitor.
Yes, definitely. You can see the app video feed from anywhere whether you’re at the grocery store or at work as long as you have data or Wi-Fi. Hope this helps! Have a great day.
The monitors have no battery whatsoever? They need always to be plugged in?
Keren Lopez
Hi David, thank you for reaching out.
All the current iBaby models don’t have external batteries and are required to be plugged into a power source.
If you have any other questions or concerns, please reach out to our customer support at support@ibabylabs.com.Thank you and have a great rest of your day.
Ibrahim
Hi,we trying to connect the ibaby m6t samsung s8 plus but it’s not connecting. The message of sharing the connection is not appearing. Ee connected the cam to iphone 7 and it’s working but not on samsung even though we are using the original samsung cable. Please support
Hi Ibrahim, we apologize for this inconvenience. Please make sure that you’re connected to the 2.4GHz internet connection when setting up the monitor. Also, under setting enable your mobile device to give access to the USB device and to allow to share data with devices. This should help you set up your monitor.
Not connecting. Brand new M6S will not activate. Is there a limitation on the WiFi network characters or password? Please help. Not what I was expecting to show my wife…
Hi Sebastian, to install your iBaby M6S your SSID (network name) and password should be 16 or less alphanumeric symbols. Your SSID and your password cannot contain special symbols, including punctuation marks (such as apostrophe). After ensuring that your SSID and password are up to par with the requirements, please reset the monitor by pressing the small button on the back for 30 secs. Then follow the onscreen instructions to install your monitor. If you keep having trouble, please don’t hesitate to contact our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Have a great day.
How can I change my email from the ibaby care monitor?
Keren Lopez
Hi Joe, you cannot change your email from the iBaby Care App. If you want to change your email address you would need to create a new account.
christine castaneda
I have the m6s can I use the listen and speak button at the same time because when I try to use it their an echo in the background
Keren Lopez
Hi Christine, the reason why you hear an echo is because of the close proximity the monitor has to the functioning iBaby Care app (your phone or tablet). When you place the mobile device further away from the monitor, the echo should disappear. It is usually recommended that you avoid pressing the ‘listen’ and ‘speak’ button at the same time. So try to avoid pressing them simultaneously to prevent an echo. If you continue to have problems, please don’t hesitate to reach out to our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Thank you and have a great day!
Kris
Can you monitor using the M6S, while also using your phone to make a call?
Hi Kris, you can definitely continue to monitor your baby and still make a phone call. What we find helpful is to make the phone call on speaker phone and keep the iBabyCare app open to watch the video feed. Thank you and hope you have a great day!
Air pollution affect a lot of people every year. Although you can see it and it takes a while to show the side effects, it’s there. We always recommend our clients to keep everything as clean as possible. including their air conditioning units, ducts, and airways.
Hello Claudia, there is currently no button you can press to turn the monitor off. The only way to turn it off would be to completely unplug it from the outlet.
Hi there once you have invited a user on . Do you as the main person on the account get to choose when they can log into the camera . So can you restrict when they can log in
Hi Philippa, when you give access to someone they can see the monitor without restrictions. You can only modify their access levels to prevent them from controlling the monitor. This would mean restricting them from playing music, capturing images, or moving the monitor.
Hi
My I baby monitor works fine if my fone is connected to the same wifi network but the moment I am away from home or on another wifi network it does not work and my fone gets a message cannot find the camera . What could be the reason for this ?
Hi Pooja, It’s possible that your monitor may be disconnected online. If you can, please do a hard rest of the monitor by pressing the back button for 30 secs and wait until the light on the back of the monitor turns green. Also, please try using your mobile phone’s LTE. If none of this works, please reach out to customer service at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Thank you and have a great day.
Hi Kaitlin, you will definitely get the alerts and notifications if there is motion or sound detected in the other monitors, even if you’re viewing at a monitor in a different room.
Hi Mellissa, unfortunately our monitors do not work in hotels because you do not have direct access to the router. Hotels usually have firewalls activated that will also prevent you from setting up your monitor.
I’m having he same hotel connection issue The hotel staff is asking me fo the mac number of the ibaby so they can talk to the internet provider and connect it directly. I’ve sent an email on your support adress. Please assist. Thanks!
Hi Marlon, for security reasons you will not be able to connect to a hotel’s Wi-Fi. If you would like to connect your iBaby during a stay at a hotel, you may do this by using a mobile hotspot. (But remember you cannot use your phone as a “hotspot”). If you have anymore questions, please reach out to our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 M-F PST).
We got upgraded to the M6T after our M6 broke down. The monitor is consistently easy to use, and can pan the entire room to help us find both children. My wife loves the data on temperature and humidity. We ended up mounting it pretty high on a wall, and noticed that it didn’t pan down all the way so I merely adjusted the angle of the base (shoving a block under one end) and that worked just fine. Other parents who are experiencing vertical pan issues may wish to try this solution.
As for what I don’t like, it eats up a lot of bandwidth and the panning sometimes pauses, causing a less-patient parent to swipe too many times and send the camera panning past the child once it catches up with the commands. But these are really minor concerns for what’s been generally a great camera.
I’d like to give mad props to Zizi at iBaby Support, who diagnosed the failure of my first unit and sent us this replacement. 100% satisfaction with iBaby customer service. 4.5/5, would buy again (although since the prices have been reduced with the advent of the M7, I’d probably spend the extra few bucks for the M6S to get the 1020p camera).
I’m going to prepare baby shower party for my sister and I discovered such a brilliant idea of baby boxes: https://lovelybabybox.com/ In Finland each mom-to-be gets baby box, when visiting doctor. It includes full maternity package, but the most suprising thing about baby boxes was the fact that Finns use them as little cribs for their babies! Also, I read that Finland sent Finnish Baby Box as a gift to Windsor, when Prince William and Duchess of Cambridge Kate were expected their first baby. So, if it’s ‘appropriate’ for little Prince George, it’ll be good enough for children all over the world 🙂
Hello Karen, Ive noticed every time someone asked about IOS 11 you refer them to customer support. Why won’t you answer that question publicly on this page? Is it because you don’t want to publicize the fact that this camera is worthless with IOS 11 update and you want to continue to sell cameras? I wont be buying anymore iBaby products.
“Hi Nazzareno, our app developers are working hard to get an updated app soon. We’re sorry for the inconvenience.”
Hi Burned Barabara, this is a social site that only answers questions that our social media team can solve. When matters involve a discontinued product or a product that requires interaction with our techs, we refer them to our customer support team. If you have any questions regarding your iBaby Monitor M3, please contact our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST) with proof of your purchase. Thank you and have a wonderful day!
Hi Linda, you definitely need an internet Wi-Fi connection for the iBaby Monitor to be connected. Once you have the monitor connected, you can view the monitor feed through your mobile device from anywhere while using your mobile data . But, essentially, the monitor must be connected to Wi-Fi in order for it to function. Thank you for your question. Have a great day.
since updating to the last version on the iPhone , baby doesnt work , whats going on ? It says that the developer has to update it to work with iOS 11 ,
Keren Lopez
Hi Asher, we’re so sorry for the inconvenience this is causing you. Please contact our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They have in-depth information that will help you resolve this matter. Thank you and have a great day!
Katie
How can I see the notifications log to what event happened during the night. They show on my screen but as soon as a open my phone they disappear?
Hi Katie, you can only see a “log” if you have video or photos selected in the alert settings. This will provide you with photo or video and works as a log. If you only have “Alert Only” selected, the alerts will disappear once you open your phone.
Does the app allow for a split screen if you have 2 cameras going and you’d like to view both? Can the audio be running constantly, for example, if I would like to monitor more than one room at night?
Keren Lopez
Hi, currently at this moment the app does not allow for a split screen. You will have to toggle back and forth between monitors. As for the audio, as long as the app is open and have pressed the listen button, you can listen the monitor feed through the night. If you have anymore questions or concerns don’t hesitate to contact our customer support at support@ibabylabs.com or call us at 650-396-2436 (M-F 9-5 PST)
Alejandro Mora Coello
Hello there, it’s been impossible for me to add a simple mp3 file from my library. Any suggestions please. I would really like to create my own Playlist.
Hi Alejandro, please follow these instructions to add music: Tap on music > iBaby> plus sign. You can then add music from your library or record your own voice. Also, make sure your files are MP3 format and that the songs are downloaded into your library not your iCloud Playlist. If not, the songs will not appear on your playlist. If you have anymore questions, please don’t hesitate to contact our customer support at (650) 396-2436 or through email at support@ibabylabs.com
Hello,
Will I be able to go out and still be able to check in on my baby at home through the app and get live feed?
Keren Lopez
Hi Alexis, thank you for your question. You can definitely access the live video feed even if you’re out from the house.
christina laguna
Hello! I am looking to purchase this Ibaby monitor I was jut wondering if the issue with the updated iphone has been fixed? before I purchase. thank you
Hi Christina, all the monitors sold through our site have no issues and work with all recent iPhones. The only iBaby monitor that does not work with an updated iPhone is the iBaby Monitor M3 which has been discontinued and not sold on our site. You can learn more about our monitors by heading to shop > video monitors. If you have anymore questions about our monitors, don’t hesitate to contact our customer support team at 650) 396-2436 or through email at support@ibabylabs.com Thank you and hope you have a great day!
Please try to troubleshoot the monitor by reseting it. To reset, follow the directions below:
-Open the app and tap the Menu button (upper left)
-Select Settings
-Scroll down and tap the big pink “Delete iBaby” button
-Log out iBaby Care app
-Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
-Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app.
These steps should reset the connection between the camera, the app, and the WiFi.
If this still doesn’t work, one of our customer support representatives will be contacting you through the email you provided with more information. Thank you so much and hope you have a great day.
Hi Kate, I’m so sorry to hear this. Please try pressing down on the pins of the base. Sometimes they can become stuck over time and can result in the ‘no base’ message.
If that’s not the case, and you’re still under the 1-year warranty, please reach out to our support team for a replacement of your base. You can reach them at support@ibabylabs.com. Thank you!
I just moved. The camera worked perfect at the place before. Now it won’t load on my iPhone and the camera has a red light.
I’m not sure where the usb cord is. Does it have to be the usb cord that came with it or can I use something else?
Hi Briton, we’re so sorry this is happening. Please make sure that you’re connected to a 2.4 GHz internet connection. The monitor will not connect if you’re Wi-Fi is using 5 GHz. Also, when you install your monitor and you’re using an iPhone make sure to use the original USB cord to install. If you’re positive these steps are correct, please do a reset by Holding the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. If you still need some more troubleshooting instructions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great day!
We have tried all the above steps but the monitor is just not activating . Its only been 15 days since we bought the camera and it just stopped working . We are waiting for a response from the customer care for the past 2 days as well , please suggest a solution .
Hi Shruti, we apologize for the inconvenience this is causing you. Please make sure you Wi-Fi router is using the correct frequency for the model monitor you have. If you’re sure you’re using the correct frequency of 2.4GHz or 5Ghz, please follow the following reset instructions: Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. If you still need some more troubleshooting instructions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great day.
Hi – Is it ok to leave the iBaby M6 monitor plugged in all the time? It’s difficult to unplug it when it’s in the wall mount, but I noticed now that I’ve kept it plugged in, the unit gets hot. Thank you!
Hi Eadrew, it is perfectly safe to leave the monitor plugged in the entire day. If you feel the monitor is getting too hot, you can definitely try unplugging it and then plugging it back in it. If you have anymore questions or concerns, please reach out to our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
The night vision is not working. Dryer unplugging as well as resetting it and I can see when there is a light on but when it’s off I see nothing.
Keren Lopez
Hi Amber, we’re so sorry that this is happening to you. Firstly, let’s try a hard reset of the monitor by by Holding the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. If this still does not work, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com They have more troubleshooting information that can help you with this matter. Thank you and have a great day!
I have the ibaby monitor M6S I hear static sound when i press the listen button, in the fix problem it says to reset the video monitor to do that, delete the camera from the app,reset the monitor and add the camera again. Well how can I do that with out deleting the app?
Hi Robert, you can delete the monitor from the app by tapping on settings > then tap the red delete button. This will delete the monitor from the app without actually deleting the iBabyCare App. If you have any more questions, please reach out to our customer service at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great day.
I had no problem setting up my M6T. Everything works great on my home WiFi. However, if I am away from home, I cannot connect to the video feed. Is there a need to setup some type of port forwarding on my router to be able to access away from my home WiFi?
Hi Kevin, we’re so sorry for the inconvenience this is causing you. We know that having a functioning monitor is crucial for you and your family. Firstly, we need to complete a hard reset to the monitor. Please follow these instructions: Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. This should reset your monitor and give you access to the video feed. If this still doesn’t work, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
Has there been any progress on the loop feature of the ibaby app? We play white noise for our son, and it would be nice if we could do it all through the ibaby.
Hello Lauren, the loop feature is available for the iBaby Care M7 and iBaby Monitor M6S. It is currently not available for any of the other models. If you have anymore questions or concerns, please don’t hesitate to contact our customer support at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
Hi Amrita, at this time the only monitors who have the capability to loop an iBaby song is the iBaby Care M7 and the iBaby M6S. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
Hi Kevin, the latest firmware for the iBaby M6T is 2.7.10. To update the firmware on your monitor please You will need to make sure that the iBaby Care app is closed from the background of your phone, then unplug the monitor from power and then replug the monitor back into power. Wait 15 minutes for the monitor to update and then you can reopen the application. It should have updated to the latest firmware for the monitor. If you have any questions or concerns please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great day!
Hi Jose, usually time is displayed on the upper part of your mobile device. If this is not the case, we will definitely submit this suggestion to our engineers. Thank you and have a great rest of your day.
Hi Andrew, to update the firmware of your monitor you will need to make sure that the iBaby Care app is closed from the background of your phone. Then, unplug the monitor from power and replug the monitor back into power. Wait 15 minutes for the monitor to update and then you can reopen the application. It should have updated to the latest firmware for the monitor. If this still doesn’t help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com They have more troubleshooting information that can help you with this matter. Thank you and have a great day!
Troy
Hi. My iBaby monitor is using a large amount of internet data, even on devices which are located in our home. I was under the impression that data was not used as it was connected to the wifi router not through the internet.
Hi Troy, all of our iBaby Monitor are Wi-Fi based. If you are viewing the monitor through your mobile device and your mobile device is not connected to Wi-Fi it will use your mobile device’s data. If you don’t want to use your data, please make sure you’re always connected to Wi-Fi internet connection before using the app. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
I cannot figure out how to update the firmware to the latest version 2.7.10.
Keren Lopez
Hi Kevin, please follow these instructions for a firmware update: Make sure that the iBaby Care app is closed from the background of your phone, then unplug the monitor from power and replug the monitor back into power. Wait 15 minutes for the monitor to update and then you can reopen the application. It should have updated to the latest firmware for the monitor. If this doesn’t help, please email us at support@ibabylabs.com with images of the app and monitor information page. Thank you and hope you have a great rest of your day!
Laureen
My “listen” feature is suddenly not clickable… Therefore I cannot hear when my baby cries during the night. I’m not sure what happened, can someone please help? Thank you
Keren Lopez
Hello Laureen,
We do apologize for the inconvenience.
Can you please make sure that you have permission to listen to the sound on the app. There was a recent update for the monitor that allowed the listen feature to be disabled for guests. Please make sure that the owner gave you access to the sound on the monitor.
Nikoll
Hi, I am trying to sync my phone and the monitor, although it cannot get past the loading stage. What can I do to fix it?
Keren Lopez
Hi Nikoll, when installing your monitor make sure you’re connected to the correct internet connection. If you have an iBaby Care M7 or an iBaby Monitor M6S you can install on the 2.4 GHz or 5GHz internet connection. If you have the iBaby Monitor M6, M6T, or M2S Plus you must install on the required 2.4 GHz connection. If you do not, the monitor will not get past the loading stage. If you’re sure you’re connected to the correct internet connection, please let’s try a hard reset of the monitor by following the instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Anthony Jestin
Will the M6S stream audio even with the phone screen off? This would allow to leave phone in DND mode, but still hear baby’s room at night
Hi Anthony, the audio will stream if the iBaby Care app is open. If your mobile device is in DND mode, you will not be able to receive notifications or listen to the audio feed. If you have anymore questions please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Hi is this monitor available to buy online & be delivered to Ireland? And from where if so? Thank you
Keren Lopez
Hi Nicola, thank you for your interest in our award-winning monitors! You can definitely purchase a monitor through our website. Thank you and have a great day!
V.G.
Can I leave the app open all night to hear if my baby wakes up?
Hi V.G, You can definitely leave the iBaby Care App open all night to hear your baby. You can also set sound and motion notifications that will notify you of any movement in the baby’s room signaling that he/she is awake. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
We would like to make sure that you have given your wife permission to listen to the sound on the monitor as an invited guest.
1. Go to invite and view user settings
2. Go to your profile by pressing your email
3. Enable editing
4. Enable listening
5. Save and exit
Once these steps have been taken your wife will have access to listen to the monitor.
If yo have any other questions please feel free to contact us at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Thank you for reaching out. The clicking sound you hear is the night vision turning on and off. This usually happens when there is a fluctuation of light. However, if you think that your monitor is constantly doing so without there being any changes in light please email our support team at support@ibabylabs.com or call us at (650) 396-2436 (M-F 9-5 p.m. PDT).
Hi Clay, unfortunately at the moment there is no way to view your iBaby monitor through your laptop. Thank you for this suggestion, we will forward your comments to our developers. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Is there any way to sign out of all devices? For example, if you have invited users in the past, can you make it log off of their phone? I have even changed the password and they can continue to see the monitor.
Hi Ashley, changing the password on your device will not sign out or change the password for invited users. You will need to go into the invited guests section and delete them from the list. Once you have deleted them, they will no longer have access to the monitor. If you have anymore questions or concerns, please don’t hesitate to call us at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
The voc says alert… and check surroundings but what exactly am I supposed to be looking for?! It will randomly go from superb to alert ! I don’t understand what check the surroundings means? I have done nothing different but it randomly changed to alert and I don’t know if I should be worried because she just went to bed!!! Please help
Hello Laura, We apologize for the scare, but you do not need to be worried. When the VOC alerts change it means it has detected something in the air. It could be the smell of food, perfume, if the heater was on to high or any dust in the air. Pretty much the room was too stuffy and the monitor picked that up. What you can do to test it is to make sure that you have ventilation in the room, if there is not enough circulation it will alert you. You can open a window/turn on a fan and watch the VOC go back to normal. If you have anymore questions or concerns, please don’t hesitate to contact our customer support at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Hello Gemma, you may have the notifications sensitivity on too high and We do suggest that you move it to an optimal level. If there are moving objects in the room, such as a fan or if the curtains move the monitor will pick that up. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
I absolutely love this monitor. You Get great quality and Value for the purchase price. I’ll be recommending this to everyone who is searching for a great monitor!
Hi Matt, unfortunately at the moment, the iBaby monitors do not integrate with Amazon Echo Show. We will forward this suggestion to our developers. If you have anymore questions, concerns, or suggestions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day
I have an iBaby M6 which works perfectly when I am in a WiFi zone, as soon as I leave it doesn’t work on mobile data despite having more than enough data available. Please assist.
Hi Emily, we’re so sorry that you’re going through this. Unfortunately, though, this might be an issue with your mobile provider since the monitor stops working on LTE. But we can definitely try to troubleshoot the monitor by completing a hard reset. Please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app. If you have anymore questions, or if this didn’t help your matter, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Hi
I have two iBaby cameras but only one works on LTE. They used to both work on wifi and LTE. The one that doesn’t work on LTE anymore is the M6. I tried doing the unplug this to do a firmware update but that didn’t work. I have tried resetting the camera and installing it again but that didn’t work. Sometimes the pink button for the firmware update in the app is light pink and I can’t click on it. When I can click on it it goes to a make of 5% downloaded and then says updated failed. Please help, I really need this camera to work on the LTE again.
Keren Lopez
Hi Brooke, we apologize for the inconvenience. When updating the firmware please make sure that you are using your Wi-Fi. This will help complete any firmware update. If you have any questions please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.
Frewqas Vrewplm
Hi, I’m thinking of using for a puppy and was wondering weather you can connect camera to WiFi and then use my data while out to watch him
Hi Frewqas, you can definitely use the monitor for your puppy. You can connect the monitor to your home Wi-Fi and use your mobile’s data to watch him if you’re out of the house. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Is there a list of ports and/or addresses that need to be whitelisted for the camera/app to function properly? I’m going to put it behind a firewall/IPS, and I want to make sure to restrict access, but not DoS myself in the process.
Hi Jonathan, there isn’t a list of ports or addresses that need to be whitelisted for the monitor to function properly. If you do put any additional firewalls, they need to be removed in order for the monitor to be installed. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.
Hi Renee, we’re so sorry about this. Unfortunately, since this is a baby monitor it will not reach a certain volume like a speaker would.If you would like to troubleshoot the monitor with our support specialists, please don’t hesitate to contact them at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Why can’t other devices use this feature? My M6S measures VOC, temp, and humidity, yet won’t work with ifttt which uses VOC, temps, and humidity as triggers? I can sign in, it just seems set up to not recognize certain devices?
Hi Jessica, unfortunately the iBaby Air and iBaby AirSense are the only monitors compatible with IFTTT. We are sorry about this inconvenience. If you have any other questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.
I was playing music on iBaby and then I wanted to listen to see if she was fussing and the music stopped!? Can you only listen or play music not both!!?
Hi Christina, currently at this moment, you cannot listen and play to music simultaneously. If you have any questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Hi the volume control is very difficult to adjust also please advise what the symbol mean at the bottom right of the music volume, I think the 2 arrows crossing mean the album selected is on repeat but unsure what the others mean.
Hi Laura, if the two arrows are crossing this means that the playlist is in shuffle and the songs will be played at random. The arrows with the number one inside means the same song will play on repeat. If you have any other questions please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Is there anyway to make the alert like the listen function so I hear my baby cry right away, like a real monitor’s microphone and not like a text sound? I know when she’s babbling vs. crying but opening the app takes extra time that I could be acting or disregarding her noises. I would leave the listen function on all the time but it has loud white noise when her room is completely silent. Makes no sense!
Hi Kate, we do apologize for the trouble this might be causing you. Unfortunately though, this is not a feature available for the iBaby Monitors. And the static you hear in the room is completely normal. If you happen to have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Hi David, unfortunately you cannot turn the monitor off through the iBaby Care App. Due to safety reasons, the only way to turn the monitor off is by unplugging it. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Is there a limit to the night vision function’s range? Our monitor is attached to the wall about 10 feet from the crib and the night vision shows nothing at night. We have black out curtains so the room is very dark, but I hoped it would work better. Is our unit defective or is this normal?
Hi Josh, the optimal viewing range for night vision is 5 meters (16 feet). Please make sure your night vision is set to ‘auto’ or to ‘on’ if you’re viewing the monitor in a dark room. If this doesn’t help, let’s try a hard reset of the monitor. Please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app. If if this didn’t help the night vision, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Is anyone else having issues with the sound cutting out? I am using iPhone 8, iPhone 6 and iPad Air- none are able to keep sound active for more than 15 minutes at a time. The only way I am able to listen is to force close the app and restart. This has only recently started happening. Thanks in adavance for your prompt response.
Hi Ron, I have forwarded your email to our customer support team and you should be receiving a response promptly. Thank you for your patience. Have a great rest of your day!
Hi Ron, I have forwarded your email to our customer support team and you should be receiving a response promptly. Thank you for your patience. If you need further assistance, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST). Have a great rest of your day.
Hi Jess, please make sure that anyone who has access to the monitor is not moving it. If this is not the case, I will have our customer support team contact your through email. Thank you and have a great day!
Motion sensor constantly going off, despite no motion. It seems like as the sun moves around the room, just the shadows moving is triggering the sensor – I have dozens of photos and movies and the only thing changing is the intensity of the sunlight in the room.. Is there a firmware update available for the M7? I can’t seem to find any way to update my camera.
Hi Robert, if there are shadows or movement of other things in the room the motion sensors might go off. Your sensitivity levels might need to be re-adjusted to a lower sensitivity. If this did not help, please contact our customer support team to troubleshoot your monitor at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Just got the M7 for a shower gift. The installation had worked but I’m not allowed to control the camera angle from my phone. I’ve tried resetting. How do I get it to allow me to see something other than the ceiling?
Are you the account owner? Was the monitor first installed on a different phone and account? If so, you may only be an invited user and may not have access to control the monitor’s movement. If that’s the case, please have the person who first installed the monitor (account owner) to go into their account and tap settings> invite users > tap on your email. That person can then grant you access by tapping on “control monitor’s movement”.
Please let me know whether or not this helps. Thank you so much. Have a great rest of your day.
Hi Kyle, I’m so sorry to hear that the temperature and humidity readings aren’t working. Can you please try to push down on the pins? Sometimes, they can get stuck which could result in the ‘no base’ reading. If you do this and it still does not work, you will definitely need a replacement base. Please email our customer support with the subject line: Base Replacement iBaby Care M7 (No base reading) at support@ibabylabs.com. They will be glad to further assist you/
Thank you and I hope you have a great rest of your day.
If you have an iBaby Care M7, there are four metal pins on the removable base. You can press those pins to try and get the temperature readings. If that doesn’t work, please reach out to our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.
Des
Unable to play music without resetting eveysingle time works for 5 minutes then goes out again.
I’m so sorry to hear that you’ve had a bad experience with the iBaby Care App. Fortunately, our developers pushed out an App update that will fix all of these issues. Please download the update and let us know if this resolves the issue. If not, please let me know and we can have our customer support reach out to you.
Why is there a static sound when I have the listen button on .
Keren Lopez
Hi Brittany, the static sound you hear can be caused by a network connectivity issue when the Wi-Fi signal is too low, or there is interference from other devices such as: TV, radio, etc. The issue will usually disappear if you reset the monitor. To do a hard reset please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .
If this did not work, please contact our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Amalia
Hi, does it only works with wifi? lets say wifi is not working some day
Hi Amalia, the monitor always needs to be connected to the Wi-Fi in your home. If you want to view the monitor from outside the home with your mobile device, you can use your LTE or any other Wi-Fi available. Unfortunately though, the iBaby monitor will not work if it’s not connected to Wi-Fi or if there is a power outage. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or (650) 396-2436. Thank you and have a great day!
Hi Shanzey. Due to safety concerns, the iBaby Monitor must always remain plugged in. It does not have an external or rechargeable battery you can use. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or ay (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
This product is not working. Is it possible to get support please. There is a steady red light but it does not pick up WiFi and occasionally has a flashing green and red light before going back to steady red.
Hi Aki, we’re so sorry for the inconvenience. I believe a hard reset of the monitor will help you with this matter. To do a hard reset please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .
If this did not help, please reach out to our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have and great day!
Hello,
We currently have a M6T. We would like add another monitor. Are we only able to add ibaby products under the “add camera” feature? If so, which ibaby products can you add? Only the same the M6 products or can other ibaby product be added?
Hi Ty. You can definitely add more monitors under the add camera feature. You can add any of the monitors we have available and that includes the entire iBaby Video monitor line and air monitors. Have a great rest of your day!
Hi Liz, our iBaby monitors require installation on either the 2.4 GHz or 5 GHz depending on what monitor you have. The iBaby Care M7 & iBaby Monitor M6S are the only monitors who can be installed in either connections. Any other model requires a 2.4 GHz connection. If your router does not give you two networks, you will need to contact your internet provider to separate your networks. They can do this over the phone. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have and great day!
Hello,
I purchased a Lenovo tablet running Android 7.0 to use as a monitor for a M6S camera but the app says it’s not compatible with the tablet. Is there anything I can do to make the app compatible?
We currently support only Android Phones running Android 4.0+ and iOS devices running iOS 6.0+
We do not officially support Tablets, Amazon Fire Device, Windows Phone, Chromebooks with Play Store Access, or other phones that do not run Android or iOS.
The only way to turn off the iBaby Care M7 is by unplugging from the outlet. There is no external button to turn off the monitor due to safety concerns. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396- 2436 (M-F 9-5PM PST).
The iBaby Monitor’s sleep mode might be turning off because a shared user or someone who has access to the app is turning it off. Also, if the camera was reset, this will automatically turn off sleep mode. Please, make sure that no one who has access to the monitor is turning it off without notifying you. If this is not the case, please contact our customer support team at (650) 396- 2436 (M-F 9-5 PM PST) or at support@ibabylabs.com where they will be happy to troubleshoot the monitor.
Hi Michiel, you do not need to give users the owner account information to sign in since that is your own private account. You simply need to invite them as an invited user and give them access to certain features of the monitor. In order to add a new user, go to the menu button on top left hand side of the iBaby Care app.
Then select View & Invite Users. Now you can invite them using their own email. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Then, follow the steps above.
If the user is already on the list, tap on their email address, delete the user and re-invite.
ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.
It isn’t a problem to invite other users..
But those invited users don’t get alerts on their phones!
That’s why I have to give my owner account to others.
Hi Audrey, we’re so sorry for the inconvenience this is causing you. We know having a functioning monitor is crucial for you and your family. We think that doing a hard reset of the monitor will help with this matter. Please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app 5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this did not help, please reach out to our customer support team they will give you more information on this matter: support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have and great day!
I’m interested in the iBaby Care M7, but I am wondering about 2 way audio on my device. Will I have to constantly keep the app open in order to hear what’s happening in the baby’s room? Or will I get a notification when they make a noise? How does that work since there’s no separate monitor with the camera?
Hi Beau, as long as you keep the iBaby Care app running in the background you will always be able to hear the audio from your baby’s monitor. You can also set up sound and movement notifications and you will get notifications straight to your phone when a loud sound or movement is detected. Our monitor’s are app-based, so they do not come with a separate pad and require the free download of the iBaby Care App. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day.
Hi Queenie, the iBaby Base is used to measure temperature and humidity levels. On the iBaby Care M7, the base measures temp and humidity and has an alert button that allows you to control the moonlight feature, and to call your phone. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST).
Hi Amy, please make sure that only one person is using the owner’s account (there can only be 1 account owner, the rest of the viewers are invited users). If you and your husband both use the same owner username and password, one of you will get kicked out. In this matter, the owner must invite you as an invited user. The account owner can add a new user by:
1.going to the menu button on top left hand side of the iBaby Care app.
2.Then select View & Invite Users.
Your husband can then invite you using your own email address. You then need to download the iBaby Care App and create a new account with the same email address you were invited with.
The account owner can then monitor your access level.
If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great rest of your day.
Is there hope to use the iBaby M7 with Alexa? Also is there a firmware update? Anything on my app takes a while to upload and the other night that my baby was crying I wasn’t getting any sound.
Hi Ale, unfortunately at the moment we are not integrated with Alexa. We will forward this suggestion to our developers. The latest iBaby Care M7 firmware is 2.0.1. Please contact our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great rest of your day.
The windows app will not work. It stays on the screen where you enter your username and password but will not progress from there. I have uninstalled the app and reinstalled it multiple times. I have allowed the app to bypass the firewall. But still the same thing. I have also emailed and left messages oh the support phone line but have not gotten back any response. The product would be nice if it worked right but the support it clearly no existent and very frustrating.
Hi Michael, I’m so sorry for the hassle this has caused you. I have verified with our customer support and it seems like they have replied to your email. Please let me know if their response was satisfactory and solved this issue. Thank you and have a great rest of your day.
You can use the iBaby monitor anywhere in the world as long as you have internet or Wi-Fi. The power cord on all iBaby monitors purchased online or in USA stores come with USA receptacles meant to be used with USA power outlets. If you’re in a country that uses different power outlets, you will need to to purchase a separate adapter so it can be used.
Thank you! If you have any other questions, please don’t hesitate to contact us again or email our support team at support@ibabylabs.com. Thank you and have a great rest of your day.
Please reach out to our customer support at support@ibabylabs.com to see what options you may have to get your base replaced. Thank you and we hope you have a wonderful day.
Hi Lyssa, thank you for considering our iBaby Monitors. You can definitely set up multiple monitors and easily toggle between them with the free iBaby Care app. Have a great rest of your day.
Hi Tanner, our iBaby Monitors are app-based and only work using an iOS or Android phones. You cannot view the monitor from a desktop computer at work. If you have anymore questions, please don’t hesitate to contact us at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Have a great rest of your day!
Unfortunately, our iBaby monitors are not available to be viewed on the Google Home or any other home voice assistant. We will forward this information to our engineers and developers for further review. Thank you and have a great rest of your day.
2 things – 1, How do I get this configured using a Pixel 2? My wife and I had iPhones but we’ve switched. Since then, the camera stopped working – it just spins trying to load. I’d like to reconfigure it but the plug in the bottom is USB for iPhone? Second, this is the 4th time I’ve had to manually re-configure the device. Why? Oh, and what’s with the clicking noise in low light?
Thank you for reaching out to us. To get the monitor to function with the Pixel 2 you will need to do a hard reset of the monitor. And since this is an android phone you will not need to use a USB cable, that is only required for iOS devices. Also, the clicking noise you hear is the monitors night vision turning on.
To do a hard reset of the monitor please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app 5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not troubleshoot the monitor, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!
Hi, I am having difficulties play music from ibaby music library. It will not play at all, the pause button have a loading icon which doesn’t stop.
Thanks,
Keren Lopez
Hi Mick, thank you for reaching out to us. In order to fix this matter, you will need to do a hard reset of the monitor. To do a hard reset please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app 5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!
Alex
Hi,
I would like allow the baby monitor to only transmit over the home wifi to my phone/tablet, without the video stream online .
Once the unit is connected, I can block it on my modem from accessing the internet, and it will still work for at least half a day. Then it will randomly disconnect and wont reconnect unless you unblock it on the modem. Could you please advise why this is? Security is a huge concern for most people, and you likely will sell more units if you allow the option for data not to be sent online and only directly to a smart phone or tablet while connected to the home wifi. Keep the option to allow connectivity outside the home but only if the customer chooses to.
Hi Alex, our iBaby monitors are Wi-Fi based and require a Wi-Fi internet connection. They will not work without any Wi-Fi or with a local Wi-Fi network. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
i have the M6S and when i go to complete step one it almost completely loads then just stops everytime. i have followed the steps exactly to a t on how to set up the monitor and have even reset everything from my phone, the monitor and my router. it just wont load. customer service will not get back to me either.
Hi Mariah, we apologize for the difficulty in installing your monitor. Please try to install the monitor on the 2.4 GHz Wi-Fi network. Once you have switched to the 2.4 please reset the iBaby monitor by holding the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Then, re-install the monitor following the on-screen instructions.
If this does not work, please contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST).
Hi Rew, you and your husband can definitely have access to the same monitor. One of you will simply need to be the primary owner of each monitor and then invite the other as an invited user. The primary owner is the person who has installed the monitor to their phone (You cannot install the monitor twice so there can only be one monitor owner).
The account owner can then invite user by following these instructions:
1. Go to the menu button on top left hand side of the iBaby Care app.
2. Then select View & Invite Users.
3.Now you can invite them by email as well as modify their access levels.
If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.
If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
I have tried everything. The m7 will not connect to my AirPort Extreme. Neither 2.4 nor 5ghz. I’ve tried resetting everything as well as performing setup with th camera 2 ft away from my router. I have a brand new iPhone 7 plus. I’ve tried several different cables. Same problem every time. Progress bar completes but never moves to step 2. Very disappointed with the product so far,
Hi Dave, we apologize for the inconvenience this is causing you. We understand that having a monitor is crucial for your family’s wellbeing. And because each home router is unique and may require different troubleshooting steps, our customer support supervisor would be glad to help you with this matter. So, please reach out to our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great day.
hi, planning to buy the ibaby m6s, just wanna make sure that i will be able to access feed when i’m out of my house? and is the m6s compatible with IOS 11? thank you
Hi Michelle, thank your for your interest in the iBaby Monitor M6S. You definitely can watch the monitor’s video feed from outside the home on your mobile device LTE data or on any Wi-Fi that is available. The monitor is also compatible with iOS 11. If you do have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great day.
Hi Maria, you can definitely see the monitor from outside the country as long as you have internet connection on your mobile device. Please contact our customer support team at support@ibabylabs.com Thank you and have a great day.
Is it possible to have multiple owners for a single monitor? I’d like my wife and I to both have “owner” privileges, but currently she is only invited as a “user” who has been granted all access. If we would choose to put the monitor in sleep mode, she will not be granted viewership during that time.
If having multiple owners is an option, can you please describe the process. It’s not in the guide book or anywhere online. Thanks!
Hi Joe, the only way you and your wife can both use the monitor as an “owner” would be if you both signed in using the same owner account username and password. There is no other way to have multiple owners. If you have anymore questions reach out to us at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Hi there
My message is missing and I’d really like advice on how I can get the sound back on my iPhone ? The option for sound is greyed so I can’t click on it, how do I get it back ? I’m up to date with all updates.
Hello Ruth, We do apologize for the inconvenience.
We would like to make sure that you have permission to listen to the sound on the monitor, if you are an invited guest. For invited guests please contact your owner and have them enable the permission for sound.
1. Go to invite and view user settings
2. Go to your profile by pressing your email
3. Enable editing
4. Enable listening
5. Save and exit. Once these steps have been taken from the owner of the monitor, you will have access to listen to the monitor. If you have any other questions please feel free to call us at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Hi Clare, The background notifications work when you are outside of the iBaby Care app and sends you a notification for the alerts. Regular notifications will alert you when you are inside of the application but will not alert you when you are outside of the app. If you have anymore questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great day!
Hello, how come when I am holding down speak it is saying muted? The person by the monitor is unable to hear me.
Keren Lopez
Hello Brandi,
We do apologize for the inconvenience. We would like to make sure that you have permission to listen to the sound on the monitor, if you are an invited guest.For invited guests please contact your owner and have them enable the permission for sound. They can do so by following these instructions:
1. Go to invite and view user settings
2. Go to your profile by pressing your email
3. Enable editing
4. Enable listening
5. Save and exit
Once these steps have been taken from the owner of the monitor you will have access to listen to the monitor. If you have any other questions please feel free to let us know and we would be glad to help.
Alyssa
How can i change my password if i forgot my current password
Keren Lopez
Hi Alyssa, to reset your password please open the iBaby Care app and tap login. Then press the “forgot password” and enter the original email you used to create your account. You will then need to follow the reset instructions sent to your email address. If you have anymore questions, please reach out to our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5PM PST). Thank you and have a great rest of your day.
Jess
My home WiFi connection is 5G. Will the iBaby Care M7 connect to that? Additionally, my WiFi is password protected, so my question is whether the iBaby Care M7 is encrypted so it cannot be hacked once connected to my internet.
Rest assure you and your child are safe with iBaby monitor. We utilize the highest technology on the market as well as using military-level secured servers of Amazon AWS. I encourage you to please read our statement here to get more familiar with our quality https://ibabylabs.com/ibaby-official-statement-regarding-ibaby-labs-monitors-security/
As for the internet connectivity, the iBaby Care M7 can connect to both the 2.4 GHz and 5GHz internet connection.
If you have anymore questions, please contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.
Hi Brittany, If your husband does not receive an invitation email, they may already have an iBaby Care account. Please have that person log back into their account with the email they first signed up with. If this still does not help, please reach out to our customer support team where they can help troubleshoot this with you. You can contact them at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Have a great rest of your day.
Is it posible to use the basic features of this monitor without having internet access ? I have connected it over wlan, and blocked access through the modem. It works for a day to 2 and then the connection between the phone and the monitor is lost. The only way to make it work again is to allow access to the internet again for 30 seconds, then remove access again.
Please let us know, privacy is important to us.
Thanks
Hi Ryley, unfortunately at the moment our iBaby Care M7 moonlight soother runs on a timer that shuts the display automatically. We will forward this suggestion to our engineers. If you do have anymore questions on this matter, please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.
Hello,
I got a new iPhoneX which updates your apps when you purchase the phone. My iBaby app was updated and now I can no longer listen to my kids in the app. I can only see them. The app update says it removed the chat function…so I can only see my kids?? What good is this product as a baby monitor now? Please fix immediately! Thank you.
We do apologize for the inconvenience this has caused you.
Firstly, we would like to make sure that you have permission to listen to the sound on the monitor, if you are an invited guest.
For invited guests please contact your owner and have them enable the permission for sound.
1. Go to invite and view user settings
2. Go to your profile by pressing your email
3. Enable editing
4. Enable listening
5. Save and exit
Once these steps have been taken from the owner of the monitor you will have access to listen to the monitor.
If yo have any other questions please feel free to contact our customer support team, they will be glad to further assist you. You can reach them at support@ibabylabs.com or by calling (650)396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
Hi Blake, currently at the moment our iBaby monitors are not integrated with with Google Home. Thank you so much for the suggestion and we will forward it to our developers. Thank you again. Have a great rest of your day.
I’ve had this monitor for 8 months now and i absolutely love it! the night vision is awesome. you can upload music to the library and customize the songs you want to play for your baby. this is hands down the only thing i can not live without as a first time mom. it gives me the peace of mind that i need. This might now hold true for everyone but i am an absolute clutz and have knocked this thing down more than i would like to admit and it is still going strong 🙂
When using the “listen” mode on our M6, the white noise is so loud that it’s not possible to use over night (at least not without being up all night). Please advise of the best solution to fix this issue. Thanks!
Hi Bradley, we apologize for the inconvenience. The white noise you hear is static sound. This static sound can appear for two reasons: either there is a network connectivity issue when the Wi-Fi signal is too low, or there is interference from other devices, such as TV, radio, etc. The issue will usually disappear if you reset the video monitor. To do that, delete the camera from the app, reset the monitor and add the camera again. Remember to do this as close to the router as you can, even if you are going to move the monitor to another room.
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app 5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!
Hi everynight around the same time the listening portion of my app stops working. It seems as if it has “timed out”. My husbands has done the same thing so I know it’s not just my phone. Please help. I need to be able to listen for him all night. Thanks
Hi Ashely, I apologize for the inconvenience this is causing you.
We understand that every router is different and because of this there can be few reasons for your app freezing or “timing out”.
First, you can check your Internet speed. For iBaby Monitor M6 to function adequately, recommended speed is at least 2.5 Mbps upload and download. If you are using your phone’s internet, it may slow down after a certain amount of data is used therefore it can slow down the app.
The second most common reason for this occurring is your Internet password (SSID). It should not be more than 16 characters and it should not contain any special characters, such as apostrophes or spaces.
Finally, it might be your router frequency – iBaby Monitor M6 works only with 2.4 GHz, but not 5 GHz.
If none of these tips help the adequacy of your app experience, please reach out to our customer support team. They will be glad to further troubleshoot the monitor for you. You can contact them at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
with the same wifi i have a perfect image! But i can not see my baby if im not in my home.
Thats not good!!
Keren Lopez
Hi Klary, we apologize for the inconvenience this is causing you. This sounds like a matter our customer support can help troubleshoot for you. Please reach out to our iBaby team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
deanna
When we first got our m2s plus I turned on the music and the app crashed, since then we can not get music to play on any of the three devices we have the app installed on. The song will not start and the play/pause button turns into a spinning wheel but will never play no matter which song you choose or how long you wait for it to load. Can we fix this?
If the songs are not able to load when you press them its usually a sign of a Wi-Fi connectivity issue. All songs are streamed from the iBaby Care application and will need a stable connection to load them. If they are not loading, or load slowly you will need to check your internet connection.
We also suggest resetting the monitor itself to make sure that the connection to the internet is a good one.
To reset your iBaby Monitor connection, follow these directions:
Open the app and tap the Menu button (upper left)
Select Settings
Scroll down and tap the big pink “Delete iBaby” button
Log out iBaby Care app
Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app.
These steps should reset the connection between the camera, the app, and the WiFi.
If this still doesn’t help, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-4 PM PST). Thank you and have a great rest of your day.
Hi guys
I have iBabyCare MT6
It’s working fine while be both (camera and phone) in same network.
If i go out and trying to connect to my camera via 4G will not work !! Previous was working well but I don’t know what’s happened?
We apologize for this inconvenience. I believe that doing a hard reset of the monitor will help troubleshoot this matter. Please follow the instructions below:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app 5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not help your connectivity on 4G, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!
Hi Jessica, unfortunately the only way to remove the notifications while the camera is open is to temporarily turn off the sound or motion notifications. We’re apologize about the inconvenience. If you have anymore questions or concerns, please contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).
i can’t access the app on my iphone neither through wifi nor 3G whenever i am in another country, i have the M6 since a year and whenever i travel i face this issue.
any idea
Hi Nofal, we apologize for the inconvenience. I believe that due to network connectivity issues you may not be able to connect to your iBaby Monitor. Please make sure to use the highest speed available when connecting to your monitor. If you do have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
Hi Kristin, currently our iBaby monitors are not compatible with Alexa or Google Home. Thank you for the suggestion, We will forward this to our engineers and developers. Thank you and have a great rest of your day.
Hi Tyler, we do apologize for the inconvenience this is causing you. Unfortunately, there is no way to recover your lost files if you did not save them before re-setting (re-syncing) the monitor. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
Hi Rich, currently none of our iBaby Monitors are enabled with Alexa or Google Home. We apologize for this and we will forward your suggestion to our developers and engineers. Thank you and have a great rest of your day.
Hi Nour, Unfortunately at the moment, you cannot view your iBaby monitor on a Google Home Display. We will keep you updated whenever this changes. Thank you and hope you have a great rest of your day.
Hi Christimedina, you can defnitely still view your iBaby monitor from work by using your phones 4G LTE or your workplace Wi-Fi connection. Thank you for your question! Have a great rest of your day.
The Ibaby monitor M6 was handed down to me by a family member however it is not allowing me to connect. I’m not sure if it is because I don’t have my initial USB cable that came with my phone or if there is another issue. I have both 2G and 5G WiFi
Hi Heaven, in order to connect and install the iBaby Monitor M6 or M6T you must have access to a 2.4 GHz internet connection. If this is correct, please do a hard reset of the monitor with the following instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not help your connectivity, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will have more troubleshoot information regarding this matter. Thank you and have a great day.
You can definitely watch and control your smart iBaby Monitor whenever you’re away from home! All you need is a mobile device with internet connection (Wi-Fi or LTE Mobile Data). So that means when you’re away on your business trip, you’ll still be able to see your little one back home. If you have any other questions, please don’t hesitate to let us know. Thank you and have a great rest of your day.
Hi,
I have set up a new router. I have connected to 2.4g and pressed the black button till hear the sound. But I still cannot connect to the monitor. What can I do? Please help.
I believe a hard reset of both the router and the iBaby monitor will help troubleshoot this matter. Please reset the router. Once you have reset the router, please follow the hard reset instructions for the iBaby Monitor.
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not help your connectivity, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will have more troubleshoot information regarding this matter. Thank you and have a great day.
Is there a way to set a timer on the music player? Ours just keeps playing after one song is done.
Keren Lopez
Hi Sarah, unfortunately the music player cannot be set on a timer. You can only set the white noises on a timer. We apologize for the inconvenience.
Melanie
When I put the do not disturb on my phone at night my iBaby alerts don’t come through. Any way to add the app to favorites so I can get the alerts but not all of the other email, junk calls, etc?
Hi Melanie, if you put your phone on do not disturb you will no be able to receive any of the iBaby alerts. The way to only receive iBaby notifications is to manually turn off all other notifications and only leave the iBaby alerts on. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5PM PST). Thank you and have a great rest of your day.
My monitor was working great until i upgraded my router, i have already deleted old account deleted app reinstalled app, touched reset for 60 seconds and still gets stuck on step 1 of activation.
Since you have recently upgraded your router, I would like for you to make sure you’re connected to your 2.4 GHz internet connection. If you’re not connected to the 2.4 GHz, the iBaby M6/M6T will not install. If you’re sure you’re connected to your routers 2.4 GHz internet connection, you will need to do a hard reset of the monitor by following these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
This should help your monitor install. If this does not help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will have more troubleshoot information regarding this matter. Thank you and have a great day.
Firstly, you must go into your phone’s settings and edit your alert tones so that you can receive sound notification when there is a motion or sound alert.
If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
When I take a picture from the M7 it saves to my phone without any issue. However, when I take a video it doesn’t seem to save anywhere……how do I access the videos to share them?
Thank you for reaching out to us. When you record videos or take pictures with the iBaby Care App they will all be stored directly into the iBaby Care photo gallery. (Sometimes videos get stored at the bottom so make sure to scroll down). Once you find your video/photo from your video gallery you you need to tap on it and then tap on the export button that gives you the option to save to you phone or to share it on your social media.
If you’re still having trouble with this, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will be glad to answer any questions you have.
once you’ve turned on video recording, how can you keep the video recording even when you’ve logged off the app? also, how much file size can the app store?
Thank you for reaching out. If you want to record a view, you must keep the app open or you can use your phone without closing (quitting) the app. If you log out of your account, no video will be recorded.
You have 500 MB of free cloud storage.
If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
There is a small halo ring that shows during the night vision and interrupts the view of my baby. why does this happen? Any way to remove ?
Keren Lopez
Hi Elizabeth,
We apologize for the inconvenience this has caused you. It sounds like you may need a replacement of your monitor since it shouldn’t have a halo effect. Please email a screenshot along with a proof of purchase to our support team at support@ibabylabs.com for a replacement. Thank you and have a great rest of you day.
Matthew
I am looking to buy, will the app stay open on an iPhone/iPad or will the app time out and allow the iPhone/iPad to lock the screen and blackout?
Or has the tech team written the code to allow the app to stay open and on for as long as the app is being used??
You can definitely keep your iPhone or iPad open without it timing out as long as you have a consistent Wi-Fi connection.
If you have anymore concerns, please don’t hesitate to contact our customer support team at (650) 396- 2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will be glad to assist you with any other questions you may have. Thank you and have a great rest of your day.
Hi I have two question… I aminterested in the M6 or M7 but how do you use them when going on Holiday? I had that problem before with other monitor that was app based.. even though the hotel has WiFi was not able to setup the monitor on it… The other question is> How do you use it when having a babysitter, can you have a temp. Access to the app? I don´t want babysitter to have access to the app really, but she need to have access to the monitor whille babysitting….
Unfortunately, all iBaby monitors will not function in hotels because of safety issues. Hotels usually have firewalls and restrictions setup that don’t allow you to install the baby monitor. Though, You can use a portable hotspot (not your phone as a hotspot) to connect your monitor if you are traveling and staying in a hotel.
As for your babysitter, you can invite her as an invited guest and give her permission to view or control the monitor. You as the owner have the power to limit and control her access level straight from the app.
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I researched many different baby monitors (Summer Infant, Withings, Lorex, and Philips), but iBaby seems as it is the best one! I love the iBaby monitor! With iBaby monitor you can watch the baby when he’s sleeping; take photos from the app, even if you are not in the same room; share your baby photos with others, and get alerted when baby moves or cries. I really like iBaby, because it gives a clear picture of baby and surroundings. You can hear what is going on either. It is simple to set up app and monitor your baby using iPhone or iPad.
It is the best piece of technology created for busy parents.
I would highly recommend this product to anyone with children. The app works great! I have recommended this to my friends. No more worries, and it will never feel that you left your baby sleep alone!
When I gave birth to my son I had an Angel Care baby monitoring system set up and ready to go for his first night back home. Problem was that we learned within a few weeks that he had severe reflux and I could not view him through the Angel Care system. I searched high and low until I could find a baby monitor that I could view the display through my phone and came across iBaby. I am happy to say that I am fully content with my monitor. The picture display is as clear as can be and I love the fact that I can easily see my son on my iPad and other devices which makes watching him so much easier. I couldn’t be happier with my purchase and have already ordered another monitor for my sister in law who’s expecting her first child soon.
When does the m6 be available in uk?
Hello and thank you for contacting iBaby. We are working to make it available in UK within 2 months or so.
Hi – Has this ibaby m6 monitor been released in the UK and if not when will it be released?
And also where will it be available for purchase in the UK! Thanks
Hello,
When does the m6 be available in US?
Hello
It will be available in US by the end of August through Apple.com
Hello,
When does the m6 be available in US and is it going to be compatile with andreoid system?
Thank you
Hello
It will be available in US by the end of August through Apple.com . The Android app will be available at the end of September.
Will I be able to use the M6 in the same app as the one for my M2 and M3 cameras or will i need to have and access two different apps on my phone ? (have to kids to monitor and was thinking about waiting to by the M6 for my youngest instead of another M3) Thanks!
Hello
Thank you for contacting iBaby!
M6 uses a separate app which will be available on App Store by the end of August.
Is this still true or has it been updated? I have an M6 and just got a M2 for a second room. I hope I don’t need two apps.
Hi Travis,
Thank you for choosing iBaby. I think you are wondering whether our monitors use different apps. iBaby Monitor M6 uses iBaby Care app, and iBaby Monitor M2 uses iBaby View app. All of our models have separate apps and do not allow bringing two models together – this is a technical restriction. However, you can add several monitor of the same model into one app.
If you have any further questions, please get in touch with the customer support team. They can be reached over the phone +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!
Hello,
When will this device become available in The Netherlands (or europe? like Amazon.de for instance)? And more important, will Android have full support? Always so dissapointing when Android is put second in developing and support… And finally, adding extra camera’s is possible, but does that mean more M6’s? Or will can a M3s also be added?
Thanks!
Hello
Thank you for contacting iBaby. M6 will be available in US in September. However it normally takes between 2-3 months to be available in EU.
when will the m6 be available un us?
Hello
Thank you for contacting iBaby. M6 will be available in September through Apple.
Do you have a official release date in September for iBaby Monitor M6 via apple.com ?
The iBaby Monitor M6 should be released around September 16th via Apple.com
Hi I was wondering when this will be available in Australia?
Hello,
Thank you for contacting iBaby. The iBaby Monitor M6 will be officially released in the US in September. However, it may take between 2-3 months before sales in other regions become available.
why do you say at the end of august ibaby m6 will be on sale then you change the date on another post, apple.com does not sell the ibaby m6 all i see is the m2…
when can we in the US can really buy the ibaby m6
Hello,
The iBaby Monitor M6 will be available to purchase September 16th on Apple.com
why the m6 is not yet available? it suppose to be before final days of august :s
Hello,
The iBaby Monitor M6 is available to pre-order on our website now.
Hi, when will it be available in New Zealand. Also, can more than one device log in to see the monitoring I.e. Can both parents see it on their phones at the same time? Thanks
Hello,
We are working closely with Apple to bring our product to as many countries as we can, however, currently there is no set date for a New Zealand launch. We will keep everyone updated. And yes, up to four users can access the monitor at the same time!
When does the m6 be available in Canada?
Hello,
We are working closely with Apple to bring our product to as many countries as we can, however, currently there is no set date for a Canadian launch. We will keep everyone updated.
Hi
Very excited about buying the new ibaby M6. I can see it is available on Apple US website. could you please advise when it will be available in the UK.
Thank You
Hello,
We are working closely with Apple to bring our product to as many countries as we can, however, currently there is no set date for an UK launch. We will keep everyone updated.
Hello,
Is Ibaby M6 compatible with İphone6 and Samsung Galaxy Note ..?
Thank you,
HI
Will this be compatible with the iPhone 6?
cheers
Hello,
The iBaby Monitor M6 is compatible with iPhone 6.
Can I access the m3 on the m6 app? I want to be able to still use my old cameras?
Hello,
Unfortunately our iBaby Monitor M6 uses a different technology than the M3 unit. You will not be able to view your M3 camera via the iBaby Care App.
Is there any update on the uk release of the m6 yet please?
Hello,
We are working closely with Apple to bring our product to as many countries as we can, however, currently there is no set date for an UK launch. We will keep everyone updated.
when and where i can buy the ibaby m6 in UAE?
Hello,
We are working closely with Apple to bring our product to as many countries as we can, however, currently there is no set date for an UAE launch. We will keep everyone updated.
When does the m6 be available in Melbourne？
Hello
Thank you for contacting iBaby. We are working closely with Apple to make the iBaby Monitor M6 Available for most countries soon.
Hello!
There are no photos about its installation near baby’s bed. How do you suppose camera to stand near bed?
Hello
Thank you for contacting iBaby! Since it is not safe to put the monitor or any sensitive object next to the crib, we recommend that you put the camera on a table far from the crib.
I am worried about security. Does the M6 app and camera provides encriptyon to prevent hackers from accesing the camera? I read an article on the news about a pervet who hacked a Baby cam and was speaking profanities to the baby . Thanks
Hello
iBaby Monitors are configured on Amazon’s servers which has equivalent to military security. We use 2 encryption level for the security. If the UID of the device, cloud, and monitor don’t match, no one can access the monitor.
I am concerned about security and privacy:
(1) is the M6 cam and app password protected?
(2) is the M6 video stream securely encrypted and private?
I read this article ‘Wake up baby’: Man HACKS into 10-month-old’s baby monitor to watch sleeping infant, check this link: http://www.mirror.co.uk/news/world-news/man-hacks-10-month-olds-baby-monitor-3468827
Is the M6 cam secure against such criminal act?
I hope you can answer may questions, I am looking forward to purchase one for my newborn granddaughter
Hello George,
Thank you for sharing your concern with us! iBaby Monitors use Amazon Servers which has military security. We use the highest possible security and pay a lot more on the server to ensure the best service. However, we do not charge our customers additional because customer security and satisfaction are our highest priority. Please do let us know if you have more questions.
Can I use the voice feature where I can speak to the baby remotely?
Us this product manufactured and owned by Apple?
Can I use a regular monitor at home or is it only viewable on my iPhone?
I understand the panning and zooming but can I use two cameras through one App and toggle between cameras 1 & 2….Decide where songs play etc?
Hello Brian,
Thank you for contacting iBaby! To answer your questions:
– Yes you can speak to your baby. The monitor is equipped with 2-way speakers.
– You can install as many M6 cameras as you want and can easily switch between the monitors through the app.
– The iBaby Monitor M6 can be used through smart phones or tablets.
Please let us know if you have any other questions!
Thanks for sharing your thoughts about nursery furniture.
Regards
When is it going to be available, ship date for anyone that pre-orders it?
Also, the app screen shots look great. Does it have the function to send you alerts (push alerts) to your mobile device when the camera detects movement or sound?
Dear Mauricio,
Thank you for contacting iBaby! All pre-order units have been shipped. Please let us know your order # (if any) and we will follow up on your purchase.
Yes the monitor sends sound and motion push alerts to your smart device.
How can I purchase this in Australia? You only have checkout options for the US or Canada
Hello Tim
Thank you for your interest in iBaby! iBaby M6 is currently available in AU through Apple. Please use the following link http://store.apple.com/au/product/HGK42PA/A/ibaby-monitor-m6?fnode=0001050701
Hi how can I buy this in HK? And on the video recording function when detecting movements, how does it work and how long of a video it can record and store? Thanks
Hello Lee!
You can purchase iBaby M6 from Apple stores and online in Asia Pacific.The duration of the video is 15 seconds. Thank you!
Does the M6 have temp & humidity sensor reading? Some reviews say it does whist others don’t mention. Thanks
Hello Rebecca,
M6 does not come with humidity and temperature sensor. We have a new model coming soon which will have this option. Stay tuned!
When are you expecting to launch the new model that is coming with temperature / humidity / movement sensors?
Thank you!
Hi,
Thank you for your question! All iBaby monitors are equipped with movement sensors and will send you motion (and sound) alerts.
We do have a model that has temperature and humidity sensors – iBaby Monitor M6T. It’s available on our website here, and at Toys R Us stores. Thank you for choosing iBaby!
Would we have any difficulty using this across countries? We live in the UK but grandparents are in the US. We will be able to sync the devices in person for setup but then will be quite a distance away. Thanks!
Hi Elizabeth,
It can work in any country but you need a convertor if you purchase it in US or Asia. M6 is currently not available in UK or EU. Thank you!
Can this be purchased in Bangkok or India? Please let me know.
Hi Abhishak,
The iBaby Monitor M6 is currently not available in India. You can purchase from Apple online in China, Singapore, New Zealand, Australia, US, Hong Kong.
is this compatible with android systems?
Hello Lisa,
Yes iBaby Monitor M6 is compatible with Android devices. You can download here
Does this camera have the option for continuous monitoring? We have a camera now that will eventually time out in less than 10 min if the app is left on. We like to be able to leave on at night while we sleep in case we don’t here the alerts.
Hi Jed,
Yes iBaby Monitor M6 will continuously monitor for 24/7/365. Also, it offers sound and motion alerts in case of any sudden movements or loud sounds.
where I can buy this camera in Spain ?
Hi Daniel
The iBaby Monitor M6 is currently not available in Spain. You can purchase from Apple online in China, Singapore, New Zealand, Australia, US, Hong Kong.
Can this be wall mounted? Or does it require a flat surface?
Hi Jeff,
At this point we do not have the wall mount. However, it is in our plan to add it as an extra accessory to be purchased later.
There is a glitch in the iBaby M6 app. I have an iPhone 6 with most recent iOS 8.1.2 (up to date.) Manually taken pictures and video cannot be saved or shared. I can view them under “Media”, but when I click the “Share” icon the only two options are “Delete” and “Cancel” buttons that pop up from the bottom of the screen.
Is there any update on the UK launch for the m6 please?
Hello Amy,
We apologize for the inconvenience! iBaby is still not available in UK.
Why is this not available yet in the UK? I have been holding off months now.. Please update us all on when we can buy.
Hello Eimear
We apologize for the inconvenience! We can ship you a unit from USA but you will need ti pay for the shipment. Please let us know if this works.
You originally said you were working to get the iBaby M6 on sale in the UK by October. I have waited since August for a release date in the UK but no news. What is going on? Are you just stringing us along?
You are losing a lot of potential custom over here. Why the long delay and how much longer do we have to wait? I am prepared to hold out but if you keep withholding information on buying YOUR product then I will look elsewhere…
Sincerely
James
Hello James
Unfortunately, we have not been able to make it available in UK yet. We will be in touch once we have it set up there. We apologize for the inconvenience!
Hi I am unsure, does the M6 monitor need wifi in order to work using the app.
Thanks
Hello
Yes iBaby Monitor M6 requires to connect to WiFi.
I bought the M6 monitor today. The set up took less than 3 minutes. WiFi is required for set up. The camera works without WiFi over 3G or LTE networks. I was able to view my baby over AT & T 3G network without any issues.
Hey Chandra,
Glad to hear you set up so swiftly!
Let us know if you’ve got any questions.
Hello, are there news about the release of the product in Europe? Thanks
Hello
Currently iBaby is not available in EU but we are working on it.
Hi – I currently have a M3 and would like to buy an additional ibaby monitor. Is the new M6 compatible to be used on the same app as the M3? Can I simply “add camera” so I can have both monitors running on the same app? Thanks!
Hello Karen
Thank you for contacting iBaby. The M6 monitor uses a separate app because it uses a different technology.
Hi, I want to know if it work also without wifi
Hello Nicky,
The monitor can only work on Wi-Fi.
When does this come in uk, as was supposed to be months ago and still no sign of it, be a new model out at this rate
Hi Craig
We apologize for the delay. Unfortunately, M6 is still not available in UK. We are working on this but still no ETA. We can ship through our US office but the shipping cost need to be paid by the customer.
Hi,
I can see that this product is not available in the UK yet, but is there anything stopping me from buying it from the US and using it over here in the UK?
Thanks for your time in dealing with my query
James
Hi James,
You may purchase iBaby in the US and use it abroad.
Please let us know if you’ve got any other inquires.
I bought the M6 and like it was said before it is super easy to set up and works great! I returned to Dubai (where I work) and it wants me to hook up the iphone and the ibaby monitor again. Is it possible for me to fix this? Is there a way to set up Grandma & Grandpa’s ipad to work without them being present to hook up with the ibaby monitor?
Hi, where can I find ibaby m6 monitor in Dubai ?
Hello Ali,
iBaby Monitor M6 is currently not available in Dubai. We are sorry for the inconvenience!
You mentioned that the M6 can work in any country but you need a convertor if you purchase it in US. What does that imply? Where is this converter bought and how much is it?
Hello Lerato,
If you purchase the monitor in US and use it in US you do not need a convertor. The convertor is just for the plug in section because US outlets are different than other countries. Thank you!
Read somewhere that “You can install as many M6 cameras as you want and can easily switch between the monitors through the app.”
Does this mean one has to purchase multiple M6 monitors if I would like to use the multiple cameras functionality? Or are there compatible cameras that can be purchased from you to give an option for viewing via multiple cameras?
Also, who is your distributor in South Africa? If I purchase the M6 unit directly from your website as it is currently not available in South Aftica, will my unit be supported by your distributor in SA?
Hi Lerato,
iBaby Monitor M6 is not available in South Africa. Only one M6 monitor is needed to use all the functions. However, if you would like to monitor different rooms or locations, you can purchase more M6 monitors and install them on one app.
Hi..
Is it possible to view my baby using M6 from anywhere? I mean is there any distance or range to connect and control the camera?
Hey Naseef,
You can view the monitor from anywhere, as you’ve got steady Wi-Fi where the monitor is, and can connect to either Wi-Fi or your cell network on your phone or iPad. Thanks!
Can i watch My baby from anywhere even if iam in another Network for example another city.
Hi Fatih,
Yes, you can definitely do that! You need Wi-Fi or cellular connection on your mobile device to access the app and watch the video. Given that, you can watch the video from anywhere in the world. Thank you for choosing iBaby!
Does this only come as one camera? How can I add another one to the system?
Can this camera be hung from the ceiling looking down on the kids room?
Hi Hanna,
You can purchase one M6 monitor and install our free iOS and Android app to use the monitor. Currently we do not have a wall mount kit but we are working on it.
Hi I currently have an M3. I want to add another camera. Can i add this M6 and use my M3 simultaneously in the play room and the other one in the sleeping room?
Hello Tanya,
iBaby Monitor M6 works with a separate app than M3.
Hi,
I have a couple questions about remotely viewing the camera.
When viewing the camera from outside your home (remotely), do you need to set up the camera to use dynamic dps? If not, how does your phone locate your home network remotely?
Does the audio/video get uploaded to the cloud and back to your phone when viewing remotely?
I’m looking for some technical answers on how the remote viewing works.
Thanks!
Hey Mike,
It’s all set up via the app to connect to your home network.
Depending on your network setup, most people don’t need to make any changes to their router.
Video is streamed through our servers to your mobile device.
hello. i have a m6 and i live in brazil. i can’t connect in wifi. i just tried everything. the red light still on. i tested in us and everything is ok. tks
Hello
We are sorry to hear you have trouble with your iBaby Monitor M6. Please contact our support team through http://support.ibabylabs.com and they will be able to help you!
Hi there,
Looking to buy my first baby monitor for my first baby and very much aware the M6 is the one to have but… you do not sell it in the UK! why is this? are you releasing it in the UK any time soon? I know you have commented on a few other countries to buy it from US etc. But if I buy one through you via the US will it come with a 3 pin plug to use in the UK? and what warranties will there be for it should I need to return it, heaven forbid its faulty?
Will be gutted if I have to go with another product as spent a long time look for the right one.
Hello!
Last time someone posted the question when the M6 will be available in the UK was in January so just wondering if there’s been any update since then? Very interested in buying before before April and would prefer not to ship from US and have to use an adapter etc.
However, if that’s the only option, how do I go about doing this? I see on your website there are only options to bill/ship to Canada and the US.
Thanks,
Tom.
Hi Tom,
Thank you for your question. Unfortunately we do not have a set date yet for Europe. However, if you buy a monitor in the U.S, it will be functional in Europe with a proper power adaptor. Note that tech support and warranty might be limited.
You can contact our customer service to process your purchase over the phone. You will have to pay for shipping. Please send out an email to support@ibabylabs.com to get more information.
Hi, I’m considering buying an M6 in Hong Kong and bring it back to the UK to use. But my uk andriod tablet (4.4.2) and uk android phone (5.0) apparently cannot download the app with the error message. I want to make sure it works on my andriod devices before buying it. Pls advise. Thx.
Hello
Please contact us through support@ibabylabs.com and we will be able to assist you in downloading and installing the app.
Hi, reading previous posts, you have been saying that you are looking into the m6 being available in the United kingdom for the last six months. Is there any update on this and if it is actually likely to happen ?
Hi Chris,
Thank you for your question. Unfortunately we do not have a set date yet for Europe. However, if you buy a monitor in the U.S, it will be functional in Europe with a proper power adaptor. Note that tech support and warranty might be limited.
Hi there, dose this camera have invisible LED lights in complete darkness?
hi i was wondering if i buy this is there a website my husband can log into when hes out of town to watch the baby because all my husband has is his laptop?
When will the iBaby M6 wall mount be available to purchase?
hi, I just wondering if I bought it from Apple store(Canada), Do I still have the surprise gift?
Hi Cindy,
You can only get the surprise gift through our website!
Very sad that there’s still no iPad support for the M3s, however…
Sorry to hear that. We currently offer iPad app version for our iBaby M6 only.
Hello. I am from România and i’m intersted about Ibaby monitor M6. Which is the Closer shop to buy this product ?
Hi there! Since we do not have any European distributors, the best way to buy an M6 is on Amazon. You can check it here: http://www.amazon.com/iBaby-M6-Wireless-Rotation-Speakers/dp/B00N0OKGBG/ref=sr_1_1?ie=UTF8&qid=1430759530&sr=8-1&keywords=ibaby+m6
Thank you for your interest in iBaby monitors!
Hi there, just wondering when iBaby Monitor M6T will be available in New Zealand? Thanks
Hi Paul,
Thank you for your question and your interest in iBaby. As of now, we do not have a set date for New Zealand. However, you can still buy a monitor directly from us over the phone by calling our customer support team at +1.650.396.2436 or sending an email at support@ibabylabs.com.
Alternatively, you can also check out iBaby Monitor M6 from the Apple store . The major difference between M6T and M6 is that the latter does not provide temperature and humidity information.
Thank you and have a great day!
I have an M3 and it has an iPad app, IBaby. I just a second camera, M3s and I cannot understand why it doesn’t have iPad app?.? Especially when it is advertised to work with the iPad.
Hi Teresa,
Thank you for your question and thank you for choosing iBaby! Both M3 and M3s do not have a separate iPad app, but you can use iPhone app on your tablet. To do so, in App Store switch from ‘iPad only’ apps to ‘iPhone only’ apps at the top of the search page.
If you require further assistance, please get in touch with our support team at +1.650.396.2436 or send them an email at support@ibabylabs.com.
Thank you and have a great day!
I have made a purchase of the ibaby m6 from the website and tried to set it up. However, when I assembled the adapter and plugged into the machine, the lights on the monitor never blinks or anything. Because I live in Vietnam so the time zone is a big difference. Hence, please send me a solution through email. Thanks a lot
Thank you for your question! Sorry to hear about the trouble setting up the monitor. To resolve the issue, please get in touch with our support team at +1.650.396.2436 or send them an email at support@ibabylabs.com.
Thank you for choosing iBaby!
Hi, just got the IBaby m6 and am very excited! Very easy to set up. Quick question. How long does yeah battery last when fully charge and how kind does it take to charge? Also, is ok to lean it plugged in at all times? Thanks!
Hi there,
Thank you for choosing iBaby! iBaby Monitor M6 does not have a battery, and therefore requires to be plugged in all the time. Thanks!
Does Ibaby allows to have multiple monitors connected on the same iphone? How would it work? Do I have to buy several monitors and install them all?
Hi Carolina,
Thank you for your question and thank you for choosing iBaby! To answer your questions, you can connect several monitors to the same app. In the app, choose ‘Add camera’ function to add multiple monitors. You only need to create one account for that but you do need to buy several monitors. You can log in into your account from several devices, such as smartphones and tablets.
I always feel confused on how to choose the most suitable mattress for me and my family until I read this article. Thank you so much for sharing experience!
Greate consept.
But i am having trouble with:
the alarm function that do NOT alert me evry time.
The connection is not working stable
To beta i think
Hi Thomas,
Thank you for choosing iBaby! If you are experiencing problems with your monitor, please get in touch with our customer service team for assistance: +1 (650) 396-2436 or email at support@ibabylabs.com
Hello
Is this m6 available in UK if not when will it be avaialble.
Hi Muhammad,
Thank you for your question. We do not have any authorized retailers in Europe. If you’d like to purchase an M6, you can get in touch with our customer support team and order it over the phone. You will have to pay for the shipping costs. Thank you for choosing iBaby!
Hello. I bought iBaby M6 camera and the image quality was good. But the next day everything changed – the camera can not focus and the picture is blurred. How to restore the focus?
Hi there,
Sorry to hear about that. If you’re still having the issue, please get in touch with the customer service who will help to handle this. You can email them at support@ibabylabs.com or call +1 650 396 2436. The customer support team is in Mon-Fri, 9AM-5PM PST. Thank you.
Hi! Due in January. Wanting to know if there will be a newer model available.
Thank you!
Hi there,
Congratulations on your pregnancy! We cannot give you exact information whether we will have a new model out yet. At this time, the latest models are iBaby Monitor M6 and iBaby Monitor M6T (Toys R Us exclusive with temperature and humidity sensors). Thank you for your interest in iBaby!
hello,
i bought my ibaby m3 in 2012 for my frst baby, after a yer it started working silly, it kept rotating on its own, and my ipad cannot catch its signal, i contacted the managing team through emails, but nobody actually helped me out, now my second one is on it way, and i want to get it fixed. how shall i do that. whome to contact, where to send. please help me out
Hi there,
Sorry to hear about that. It sounds like a firmware malfunction. You need to get in touch with the customer support team for the issue. They can be reached over the phone +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Mon-Fri, 9AM – 5PM PST. Thank you!
Hi. Just want to know if M6 is avaliable in South africa? If not, can we order directly from you?
Hi there,
Thank you for your question and interest in iBaby. Yes, you can order a monitor directly with our customer service over the phone (+1 650 396 2436) or by emailing the team at support@ibabylabs.com. You will need to pay for the shipping costs. The customer service team can give you an estimate of the cost if you contact them. Thanks!
Hello, my question is of we can use any of these cameras over seas?? Dominican Republic to be exact?? Thanks for your time.
Hi there,
Thank you for your question and interest in iBaby. You can order a monitor with our customer service over the phone (+1 650 396 2436) or by emailing the team at support@ibabylabs.com. You will need to pay for the shipping costs. The customer service team can give you an estimate of the cost if you contact them. Thanks!
Are you going to lift the 16 character alphanumeric password limitation? I’d prefer to be able to use randomized 16+ character passwords with symbols.
Hi Adam,
Thank you for your question. So far we do not have any plans on that but we will take this into consideration.
unless you have 3.0mps upload speed, not worth the buy due to having to reconnect, bad connection, or even no connection between monitor and app. Called customer support and got told to call my internet company to up my speed and they only offer that to big corporations and large businesses. I love it when it actually works but just for a baby monitor to work I’m not spending that much money for a business internet.
Hi Kate,
Thank you for choosing iBaby and sorry to hear about the issue. Because Wi-Fi based monitors constantly upload information, using them requires a faster Internet connection. We recommend our customers to have at least 2.5 Mbps for upload and download.
iBaby has a 30 day return policy if you purchased the monitor through our website. If it was bought at a different outlet, you should process the return through them.
Alternatively, you can try to downgrade your video resolution to improve the connection. To try that, go to Settings –> Display Settings –> Resolution.
Please stay in touch with Customer Service for follow up on your ticket.
Excellent product but while I’m at work with the app off on my iPhone my gf asks if I’m on it, says the camera has been moving and taking pics how is this possible
Hi Bill,
In order to help you with this, please contact our support team at support@ibabylabs.com or (650) 396-2436.
Is the connectivity and wifi range improved on this model? I currently have the m2 and even though it is in the room next to the wifi router that easily provides a signal for my whole house it is constantly disconnecting. I have tried all the trouble shooting and still every night I go to bed with it on and wake up multiple times to see an error message that the wifi disconnected. Even if it is still connected the sound doesn’t work all the time. I have considered returning the m2 to purchase the m6 if this has been improved. Also is the picture quality any better compared to the m2?
Hi Whitney,
Thank you for your questions and choosing iBaby. Our customer service will be able to answer these questions for you. They will tell you about our return/exchange/upgrade options. Please get in touch with them +1 650 396 2436 or email support@ibabylabs.com. Thank you.
Hello,
Do you ship to Kuwait?
Hi Nouf,
Thank you for your interest in iBaby.
Yes, we can ship to Kuwait but you will have to cover the shipping costs. For a shipping price and to arrange such order, please get in touch with the customer support team. They can be reached over the phone +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!
I love this product, is the best of babysitter cam! But, iBaby Labs, i need one application of Windows, OS X, because, i work in my home office and take the cellphone, iPad on, is not good!
Hi Arthur,
Thank you for choosing iBaby and sending us your comment. Indeed, currently it is only iBaby Monitor M3 that can be viewed online from your computer. But having access to the app from a computer is definitely something we are considering for our future products. Stay tuned!
If you have a network set up with the apple router without wifi hooked up to it, will this monitor still work? All my apple devices can communicate with one another on my network, but can not access wifi. Will my apple devices work with the M6 monitor?
Hi Chris,
Thank you for your interest in iBaby. iBaby Monitor M6 is a Wi-Fi based monitor, which means you do need Wi-Fi for the monitor to function. The only monitor that can be set up in the way you describe is our iBaby Monitor M3, which is IP-based. If you have any more questions, feel free to contact our Customer Service: over the phone at +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!
We were so excited to try the iBaby M6T as it seemed like the BEST (and most expensive) monitor at babies R us. Our son just turned 4 months old and we decided to set up the monitor since he is starting to sleep in his own room. While we are very impressed with the bells and whistles (temp control, voice & lullaby settings etc.), we couldn’t be more disappointed with the very limited ability of the camera to pan DOWN! What’s completely odd in my opinion, is that it will pan all the way up to the ceiling and side to side just fine, but can’t pan down into the crib! Why would we need to view the ceiling if we can’t even see our son’s entire body in the crib?! Was this thing even tested in a nursery before being released? I’ve tried it on different shelves, the crib itself, and placed it at different points around his room and still cannot get a clear shot of my son in his crib. I called customer support and was told that “it’s just the way they’re designed”. I was also told this was the first time someone has made this complaint. I highly doubt that. Unfortunately, I’ll be returning this unit immediately.
Hi Jericho,
We are sorry to hear about your experience with iBaby Monitor M6T. The monitor is designed to tilt 110° vertically, which means it can go both up and down. So far we did not have any issues with the movement. If your monitor is defective, iBaby will exchange your monitor (one year warranty). You can also return the monitor to Babies R Us. We apologize for your experience.
Is the m6T going to be available in Australia?
Hi Rick,
We currently do not have a plan for this but will keep you updated if it becomes available.
We already have an Ibaby. We got this version for our new baby and it turns out to not be anything like the other. It won’t rotate so you can see different areas of the room and you have to down load different software instead of just adding a camera to the app we already have downloaded. Disappointed
Hi there,
Thank you for choosing iBaby. It seems like you have monitors of two different models. Unfortunately, all of our models have use different apps. If you’d like to use several monitors inside one app, they have to be of the same model.
You didn’t tell us what models you have but we are currently running a holiday promotion with great prices for our three popular models. You could consider returning the new monitor and getting one of the same model to use the way you wanted to!
Do you have any models for sale on your sight that rotate from the app?
Hi there,
All of our monitor except M2 model rotate through the app.
My ibaby M6 starts to blinks red And green, And the support says it is dead.
Great support.
Hi Mario,
We are sorry to hear about this. It seems like your monitor is a replacement case. The Customer Service has sent you an email with instructions on the replacement process. We appreciate your cooperation.
ordered this from amazon. the plugs for the power adapter were for UK/Europe. i live in michigan.
exchanged it, the second one was in a torn, dirty, sticky box, again with no plug for the power adapter that would fit a U.S. plug.
100% fail. will not order any product from this line again.
Hi there,
We sincerely apologize for this! We are investigating the issue right now. Please get in touch with our Customer Service to follow up on the situation: +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Again, we are sorry for this ordeal.
I have had an awful experience with this monitor so far I have fought with it for over an hour trying to connect to my wifi. The app is very poor quality I’m returning this monitor first thing in the morning.. It would never connect and work properly. I am very disappointed because I had such high hopes for this monitor, I wish there were more reviews on this product before I purchased it.
Hi there,
Sorry to hear about that. Our Customer Care team would love to help you set up the monitor. It should definitely not be taking that long. Please get in touch with us at +1 650 396 2436 or over email at support@ibabylabs.com. The team is in the office Monday through Friday, 9AM – 5PM PST. Thank you!
How does this camera stay charged 24/7/365? Especially if you have it hanging from your ceiling.. Does it work to your phones charge? Are you supposed to get the adaptor to keep it charged?
Hi Sydney,
Thank you for choosing iBaby. The camera does not have a battery. It needs to be plugged in with the power adaptor.
I am getting an error that my iTunes is not MP3 format. Is there a workaround to this?
Hi Steven,
Unfortunately, we only support mp3 format at this time. You can convert your files into this format online. Here is some more information about our Music Player: https://ibabylabs.com/three-things-about-ibaby-monitors-customer-care-wants-you-to-know/. Thanks!
Hi Eva,
Since my iPhone doesn’t show MP3’s, can I just add the songs/e-books MP3’s without using my iPhone?
Steve
Hi Steve,
Unfortunately at this point in time the M6/M6T monitor cannot download the M4a, Mp4 files from iTunes. The M6/M6T is only currently compatible only with MP3 format files. We are really sorry for any inconvenience this may of caused you, but assure you our engineers are working diligently to solve this issue.
But if you have an Android device, you can download the music from the Google Play store or any other source, which will allow you upload the music to the iBaby Care app. And once you have done that, you can transfer to iPhone to listen to the music you upload.
Sorry for the inconvenience!
I actually need one badly buy can’t afford it right now. I am a 18 month son and a son on the way in april. I am afraid to have my babies sleep in their own room by them selves because I can not see them. Please I would love and need to win this
Hi Christiana, entering the giveaway is quite easy.
You need to write a short essay (100 words) to answer these questions: Why do you want an iBaby Monitor M6T? What features of the monitor do you like and look forward to use? What activities will you be able to do when the baby is sleeping and the monitor is watching the baby?
Please send us your answers in a private message on Facebook. The answer should be at least 100 words or longer. Shorter responses will not be considered. By participating in this giveaway, you are giving iBaby permission to use your responses and your name in future blog posts without any compensation.
Only sending a comment will not enter you in the giveaway. Good luck!
I would like to win. Please and thank you
Hi Michelle, entering the giveaway is quite easy.
You need to write a short essay (100 words) to answer these questions: Why do you want an iBaby Monitor M6T? What features of the monitor do you like and look forward to use? What activities will you be able to do when the baby is sleeping and the monitor is watching the baby?
Please send us your answers in a private message on Facebook. The answer should be at least 100 words or longer. Shorter responses will not be considered. By participating in this giveaway, you are giving iBaby permission to use your responses and your name in future blog posts without any compensation.
Only sending a comment will not enter you in the giveaway. Good luck!
De love our baby monitor, but since 6month, the night doesn’t work anymore… We try everything, to have it back. One time it was working and 2days after, finish.. Again… So we are very disappointed… Without the picture, it’s ridiculous…!
Hi Caroline,
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Are the M3 and M6 still not able to be used in the same app?
Hi Renee,
This is correct. Due to differences in monitors, it is impossible to put them in one app. However, you can have iBaby Monitor M6 and M6T both in iBaby Care app. We hope this helps!
Good monitor. Not perfect. Seems like the M6T app is still in beta testing. It says it features a temperature and humidity monitor but there’s no temp or humidity display in the app. Also, the preloaded songs are more sing-songy than they are lullabies. Personally, I would prefer soothing ambient sounds that can loop continuously. That brings up another point, there’s no loop feature under the song play. The song plays once then it’s done.
Hi Andrew,
Thank you for your feedback. iBaby Monitor M6T must display temperature and humidity right above the video feed. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST.
We will take your feedback in consideration regarding songs on in the Music Player. Thanks!
I have an android. My bosses have Apple and have already set up the monitor on their phones but I can’t. Have tried two different usb cords and still nothing. The light stays red.
Hi Maria,
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue and set up the monitor. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Can I add several songs at a time? Or it has to be One by One?
Hi Jorge,
Thank you for your question. You have to add songs one by one.
Hi there when is the ibaby m6s hiring the retail floors??
Hi Kevin,
Thank you for your question. Our products are predominantly sold online. We expect to have a new monitor later this year.
Hello, Bought this from a shop called iStyle in Dubai, and was told that this camera would work while I was on the go using 3G/LTE, So far that is not the case! the camera does not load on cellular data while its sitting at home on my 1Gig network!!
The sales representative told me it was on both cellular and wifi! and if that is untrue then I will be returning it!
Thanks!
Hi Ali,
We are sorry to hear about that. The monitor works on both Wi-Fi and cellular. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
WORST BABY MONITOR. I have fought with this monitor since we bought it constantly losing wifi connection. We have an internet speed that should be plenty fast enough and yet it loses connection several times a night. The worst however is the fact that it beeps very loudly every time it reconnects and flashes bright strobe lights while its trying to reconnect. If you are a parent trying to get a child to sleep those features are outrageous. I would not recommend this monitor or any other iBaby Monitors.
Hi Tori,
We are sorry to hear about the disturbance the monitor created for you. We recommend deleting the camera from the app and reinstalling it close to the router (you can later move it to the place where it has to be). This often solves the problem.
We encourage you to get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Great product but how do I play continuous music?
Hi there,
Thank you for your question. Unfortunately, at this time we do not offer this feature. You have to play music manually.
Hi guys im ordering my first M6. Do I need to purchase the extra adaptor/charger? Or is it included in the M6 package?
Hi there,
One power adaptor is included in the package. Note that it has the Type A (American) plug – if you are located out of the US, you might need to purchase an electric plug convertor into your country’s plug.
When I record an event, where can I view the recording?
Hi there,
Thank you for your question! From the main page with the video feed, click on the icon that looks like a landscape with mountains in the top right corner. This will take you to the alerts log page.
Hello,
When I try to turn on sleep mode, it doesn’t seem to stay on. I tap the switch so that it turns green. If I go back to watching my baby and then look at the sleep mode option again, it is no longer green and appears to be off. What can I do about this?
Thanks!
Hi Chelsie,
Thank you for your question. Try logging out and then logging back into your account, and see if that solves the problem. If it persists, please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Monday – Friday, 9:00am – 6:00pm PST. Thank you!
I agree with Jericho about clear view of the baby in the crib, I have same issue. But mostly what I don’t like is that I Cant hear loud enough the sounds coming from baby , on real baby monitors the sound is so loud and clear as if the baby is next to you. On this device it’s very quite and sounds very distant even with the setting on my phone is the highest and there is no controls for loudness on the ibaby monitor.
Hi Svetlana,
You can try this to change the volume: open Media Player, and play any song. While the song is being played, turn up the volume. This will reset the speaker volume. Wait 10 second, and click ‘Speak’. The volume should be normal now.
If you still continue having the issue, or have any questions, do not hesitate to reach out to our Customer Service. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
About how much cellular data does the monitor use?
Hi Kendra, it would depend on how much you use the app, what resolution video you’re streaming, etc.
Currently cannot add any songs from my iTunes library. It’s not even giving me the error, I just simply select the song and it goes back to the music screen and nothing ever plays.
Sometimes I cannot even pull up the add feature, pressing the button will just cause the app to freeze for 15-20 seconds and then nothing happens.
First day with the device and I am pleased with this exception. I really wish I could play my music for my daughter as this was a huge feature for me.
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Hi
I’ve never had any issues and today my monitor light only lights up as red I have reset it and my app continues to say “loading” ant information would be great
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Is there Ibaby M6t available now in europe? (France or UK)?
Hi Cynthia, thank you for your interest in iBaby Monitor M6T! We do not have European distributors, but you can buy one directly from us. Please get in touch with our Customer Care team who will help you process the purchase. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 6:00pm PST. Thank you!
Is there any plan to add aac or m4a audio file compatibility? This was a big selling point for me, but with iTunes Match/Apple Music it is virtually impossible to have any of my music collection as mp3 files on my iPhone.
Hi Scott,
Thank you for your feedback! We will pass this on to the engineers. We are planning some updates to the app soon.
I totally agree with Jericho’s review. It does have a lot of nice features but it doesn’t tilt down nearly enough. Ibaby replied that “The monitor is designed to tilt 110° vertically, which means it can go both up and down”. It’s true: it can go both up and down. Now, let’s do some simple math. Let’s say when the iBaby monitor is looking straight ahead, it is at zero degrees. The iBaby monitor can look straight up or mathematically, can move vertically up 90 degrees. 110 degrees of vertical movement minus the 90 degrees that it can move vertically upward equals 20 degrees that it can move vertically downward. Why? Did engineers design this thing? We’re at the point where our toddler can be totally out of camera view, all because it will only go down 20 degrees. I don’t care if it can look straight up. It doesn’t need to. I would rather have it look up only 20 degrees and look down 90 degrees. People buy these monitors to make sure their baby is safe and well, not to inspect their ceilings. Even in the security camera world, isn’t it more desirable to have the ability to look down rather than up? C’mon guys, you can do just one little change and you will have an excellent product. Instead, I’m going to have to do something to make your product better.
Hi Ron,
We appreciate your feedback and sorry to hear about the inconvenience. Unfortunately, we do have some restrictions due to product design, but we will consider this for the future models.
We live in a split level condo thats about 1200sq feet, my question is that my dual band router/modem is next to my TV upstairs and the iBaby M6 monitor is in the lower, is that going to cause a problem? I had another one that worked flawlessly and i have another one coming so I just want to make sure everything is setup proper?! I was thinking of getting a booster or a range extender that I can plug in the lower level, what do you think? Thank you
Hi Justin,
Congratulations on your growing family! A Wi-Fi extender is something that we would recommend. Please check with your Wi-Fi provider, as some offer an extender free of charge. Please let us know if you have any questions.
I also have the problem where I cannot place the monitor anywhere well enough for it to angle DOWN to see all corners of the crib. This is very disappointing as I need to see where my baby is anywhere in the crib. Especially because he rolls around a lot! I don’t know what to do. I even purchased the wall mount to see if that would help in terms of placement. I purchased this monitor on Amazon during my last month of pregnancy now my baby just transitioned to his crib, I find this out and it is too late to return the monitor to Amazon. I wish there was a way for this to angle down more, everything else seems to work well.
Hi there,
We appreciate your feedback and sorry to hear about the inconvenience. Unfortunately, we do have some restrictions due to product design, but we will consider this for the future models.
Can you you add an additional video monitor for a a second room ? And if so can you view both off the same app?
Hi Melinda,
Thank you for your interest in iBaby. Yes, you can add several monitors of the same product line in one app. For instance, if you are using iBaby Care, you can add iBaby Monitors M6 / M6T / M6S. Note that there is no concurrent viewing, which means you will need to switch between monitors to see the video feed. Please let us know if you have any questions.
Hi, would it be ideal to give this product as a gift to someone who lives in Mexico? When it says multiple users, does that mean we’ll be able to see the baby if we download the app on our phones even if we’re in the US? or would that only apply to people sharing their Wi-Fi? Just found out about this product today so I’m not really sure about how it works.
Hi Andrea,
Thank you for your interest in iBaby monitors! Our monitors work on iPhones/iPads and Android smartphones over Wi-Fi or cellular connection. This means if you’re an invited user to the monitor installed abroad, you will be able to view the video feed. The primary owner can invite an unlimited number of users, and up to 4 users can watch the video feed at the same time. Please let us know if you have more questions.
hello
i have never had any issues about my ibaby but after the update, the page is always loading on mobile internet i can check the media ( video) to see if my baby is sleeping or not and i can only see my baby if im at home the picture is clear
Hi Malak,
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
did anything work for you? i am having the same issue…..
Hi Deepak, please contact our support team at support@ibabylabs.com
I am having same problem!!
Hi Wendy, we’re so sorry to hear this is happening to you too. Firstly, let’s try doing a hard reset of the monitor by holding the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. This should reset your monitor and give you access to the video feed. If this still doesn’t work, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
When this monitor works it’s great, but it often times doesn’t. The picture is very clear and the light adjusts well. You can also see the baby from anywhere so you can check in on date night. The sound on the app cuts off on its own and it loses connection constantly. When it disconnects it beeps really loudly through the camera while my baby sleeps and has awakened my sleeping baby on several occasions. We also had the connection problems and had to pay more money for a wifi extender. There was also a point where the app would not work for a few days. Overall I’d say consider another product.
Hi Jocelyn,
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
With the new update, I can play music from My iTunes, YAY!
However, only one song will play and then another must be selected otherwise the music just stops. How can I make the songs play through one after the other like they used to?
Hi Jo,
Please get in touch with our Customer Care team who will advise you on this. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Is it possible to mount the camera upside down to fix the pan down issue?
Hi Sandra,
Please get in touch with our Customer Care team who can provide you with more information regarding this. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
-iBaby Labs
We have just received our M2 and it seems to keep disconnecting, I have tried different Iphones and Ipads however it has the same effect. The app is terrible in installing the camera and sharing seems to be even worse. Out of the 15 times I tried to uninstall and reinstall I had the camera up and running only twice. My ISP speed at home is more than capable of handling the required speed but the only time the camera actually installs is when I ignore the share wifi settings.
Am I missing something?
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Very nice! Bought this about two months ago and we’re very happy with it.
Can you have more than one camera set up?
Hi, this problem started a couple of weeks ago.
The video seems to be stuck on loading, or keeps saying reconnect when using the app with my mobile internet.
It only works when my iPhone and monitor are both connected to the same wifi at home.
I’ve emailed your technicians and did everything from resetting the monitor to factory settings, uninstalled and reinstalled the app, restarted my phone several times, and refreshing both the wifi and mobile internet and nothing has resolved the issue!!
We are sorry to hear that your issue is still unresolved. Please get in touch with our Customer Care team who will assist you further with finding a solution. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Hi, I would like to buy iBaby Monitor M6S. However I do not see an option on your site to ship it to Canada. Please advise where I can buy M6S in Canada.
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
I Am having wifi connection issues with my M2
Stays on camera is installing for over an hour with no response
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
Hello, I bought this camera and i’m not thanksfull , because is not working. Tell me please if this camera is only for IOS? Or i can us on Android device? Thanks for your answer.
We are sorry to hear about that. Yes, our monitors are for Android as well. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
My ibaby is very delayed. I’m going today to buy a new monitor as there is an 8 second delay in something happening and me hearing it on my phone.
We are sorry to hear about your delay. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
I loved my monitor. but then I switched to another wifi company and my wifi password has a ? in it and I can’t type the ? in so I am unable to use my monitor till i get a new password and i have to call the company to change it and They currently won’t let me because I am renting the wifi box. I am very disappointed.
We are sorry to hear about that. Please get in touch with our Customer Care team who will help you resolve the issue. You can call them at 650-396-2436 or email at support@ibabylabs.com. The team is in the office Mon – Fri, 9:00am – 5:00pm PST. Thank you!
So far happy with our monitor but how accurate is the temp gauge? It says it’s 75 in his room but we keep our ac at 68-70 degrees at night. We have it mounted higher up so I’m wondering if it’s reading heat that rises. Thanks
For the short amount of time this monitor actually worked (less than 6 weeks) it was great. Set up was easy and I was able to take it to my mom’s as well as my aunt’s house and quickly get it working. This is the reason I at least gave it 2 stars. However, one night it worked and the next night it didn’t. The light continually flashes red and green and app will not progress past the preparation phase. I followed ALL of the trouble shooting instructions on line and completely uninstalled the camera and app and started from scratch and was unable to get it working. Their very own website states that if your light continuously flashes red and green to please contact customer care because there is currently no fix for that problem. So I emailed them followed by calling them. The person I got on the phone was trying to be helpful but was insistent that I go through all the trouble shooting steps with her that I assured her I had already done. So after going through all the steps and it still isn’t working, of course the problem is with my router! Yeah right. My router mysteriously re set itself. As well as the one at my moms AND the one at my aunts house because I attempted to use it again in both of those places as well. They have finally started the process for me to mail mine back to them in exchange for a new one. I have to pay for shipping to return their faulty product as well as provide a credit card for them to mail out a new one “in case they don’t receive the old one back” or so they say. This thing was 180$ and for the price I expected better than 6 weeks of functionality as well as being out even more money to ship back their faulty product. CAN NOT recommend.
Yikes! We apologize for your experience. Our customer support do try their best as there are so many routers and so many different setups that it can be tough to determine where the fault could lie. It looks like you guys determined it was a bad unit – but how did the replacement fare? Is everything alright now?
Nice commentary , Apropos if you are interested in a HUD-51915 , my business filled out a sample form here
http://goo.gl/UysGIJWhat’s the point if only the owner can add music or record a message? God forbid the second parent wants to be involved.
Hello,
Ones I use the 3G I am losing the connection with my M3
Mine won’t tell me the temp
You got solution for that?
Hi Wael,
If you need technical assistance, please reach out to our support team at support@ibabylabs.com or call us at 650-396-2436 (M-F 9-5 PST).
Have a nice day!
The download link in your URL does not work. Can you fix it? When will the update be in the app store?
This isn’t working. I don’t get a install tab. Please push the update through th App Store.
Hello @disqus_jQJcpaqL4P:disqus,
You will first need to delete your current iBaby Care App. After you delete it, click the link provided. Then you will be prompted to hit “Install.” Since this a 3rd party app, you will need to go to Settings > General > Device Management > choose iBaby Labs and tap “Trust.”
I downloaded the updated app but the push notifications are still not working. Without this feature, this camera is useless as a baby monitor at night.
Hi @amyrizzo:disqus, If this issue hasn’t been resolved, please contact our customer service at 650-396-2436 (M-F 9-5 PST) or email us at support@ibabylabs.com and we’ll be happy to help you out!
I followed the link and it’s indicating that the server is in China. Is the monitoring of my baby being transmitted to a Server in China?
Hi @kayow:disqus, If this issue hasn’t been resolved, please contact our customer service at 650-396-2436 (M-F 9-5 PST) or email us at support@ibabylabs.com and we’ll be happy to help you out!
I’m unable to add my own mp3. Music player only gives me the option to record. Any help would be appreciated.
Hi Michael,
Please contact our customer service at support@ibabylabs.com or leave a voice message at 650-396-2436 and we will be happy to help you out with adding your own mp3.
Happy Holidays!
M6 light stays strong red during Preparation/Setup Process. and on iPad it’s stuck on 2nd step. Please Help.
Hi @derodgaam:disqus, If this issue hasn’t been resolved, please contact our customer service at 650-396-2436 (M-F 9-5 PST) or email us at support@ibabylabs.com and we’ll be happy to help you out!
Hi, try to connect to 3G and not 5G wifi. Ibaby does not support 5G. I had the same issue.
And you can have all this features and even more in xnspy application
Hi, I have IBaby M3 and yesterday it stopped work. The only one blue light is appears. I tried to reset, but only ask about username and password and then show the Message “the conection can’t be made to your iBaby monitor. Please check it. Please could you help me? Tks!
iBaby M6S- Every time I complete steps 1,2, and 3 (connect Wi-Fi, connect power adapter, and connect USB), a screen pops up and says important… and asks me to reconnect everything. It won’t let me past this step and a pop up for allowing shared Wi-Fi never pops up. The iBaby monitor is blinking red, which to me would signify a problem, but I can’t find anything for just red blinking. I have deleted the app and reinstalled, restarted my router, plugged and unplugged everything, changed out my IPhone usb cord, … I am at a loss and very frustrated. Customer service will not answer. Any ideas?
Hi Melanie,
We’re sorry to hear that you’re having trouble reaching our customer service. Is there an e-mail our customer service team can contact you directly in regards to issues with the iBaby monitor?
Hi Bill,
Thank you for your comments and suggestions. We take our customer input into high consideration for future product and app developments. With that being said, we do not put any false claims about our products on our website or product pages of our authorized retailers. If you are having trouble using any features of the iBaby Monitor, please refer to our support FAQs at https://ibabylabs.com/support/.
Best Regards,
iBaby Team
I received a notification on my phone from ibaby “555” and all it said was “qqqq”. What is that about?
Hi Jason,
We are looking into this. Meanwhile, please contact our support at support@ibabylabs.com
Can I play one song on loop? How do I delete the pre-loaded songs?
Hello,
The loop function will be available soon. In order to delete a song, you need to be the camera owner/admin. On the song, swipe to left and you will see the delete icon appearing.
I deleted everything else but I am not able to delete the ibaby song. How do I get rid of it?
The iBaby song cannot be deleted.
When will the loop function be available?
Hi Colette, the loop function is already available for White Noises. We will forward this message to our engineers and developers so it’s integrated onto all the songs on your iBaby Monitor.
Thank you and have a great rest of your day.
Hi, a couple of questions:
1) can we get alert notifications when the app is not running or does the app must be on whenever we put the baby to sleep?
2) if I have two tablets and two cells connected to the monitor at the house, do I have to set the listen and speak to close and mute literally on all devices every time we put the baby to sleep so that non of these devices send and transmit inadvertently sounds to the baby’s room and can wake up the baby when the baby has been put to sleep?
Hi Ivan!
1) Yes you can get alerts when you are on the phone or even when the app is closed.
2) Yes you need to do that for each device.
Hii
I like have problem there is no vioce in the camera
Hello!
Sorry to hear about that! Please contact us at support@ibabylabs.com
Hi, is there a way to shut off the ibaby completely? Does The monitor have to be unplugged for us to stop receiving notifications /alerts? I get them even when the app is off.
Also how does an added user access the account ? Do they have to create their own account ?
Hello!
Not at this point. It needs to be unplugged or you can put the monitor on Sleep Mode.
how does the air monitor work on the baby m6s unit
Hello,
There are 4 stages on the air quality:
Superb means the air is good.
Poor means you need to use a purifier or air conditioner
Oops means you need to open the window or door
Alert means there is a serious mater in the air such as carbon monoxide and you need to leave the room immediately.
My monitor keeps cutting out/pausing/reloading or dropping off, the internet speed is much higher than the required as identified on this page. the wifi signal is very strong in the room. not sure what the problem is? I have tried using my iphone, ipad, samsung phone with all the same results. Please help, I bought his thinking we were buying the best camera with the most versatility.
Hello!
Please contact support@ibabylabs.com for further assistance.
hi
i am unable to connect my Ibaby monitor to the wifi
Its getting connected with wired lan but i need it on wifi
please help
Hello!
Please contact support@ibabylabs.com for further assistance.
I received my M6T monitor and was happy with everything about it until I had it running while I sat with my bub I hear this clicking sound, it happens so often I’ve no idea how to fix it.
It clicks every 2 seconds for about 10minutes then stops a whilr and starts again.
This disrupts my baby sleeping???
Please I need this fixed asap
Hello,
The clicking sound is the mechanic sound of the night vision. You can turn off the night vision by going to Display Settings and turn it off.
Hi
Do you ship to Australia? Is there somewhere in Australia where I can look at your product?
Thankyou
Hi, yes we do ship to Australia! You can go ahead and order the product through our website at http://www.ibabylabs.com Thanks!
My ibaby monitor got disconnected, so I am trying to reconnect. It gets to the point where it is supposed to connect to device, and the progress bar goes all the way through then it just sits there and won’t complete. I have tried unplugging the monitor and deleting and reinstalling the app.
Hello, please reach out to our customer service reps for further assistance. You can reach them at (650)396-2436 or at support@ibabylabs.com. Thank you!
Hello, please reach out to our customer service reps for technical assistance. You can reach them at (650)396-2436 or email them at support@ibabylabs.com. Thank you!
I can’t find anywhere on your website what the air quality symbols means as our iBaby monitor has been showing ‘Alert’ all night which is the first time that’s happened. It’s normally shows ‘Superb’ with the odd occasion it’s popped up ‘Oops’. Can you please publish these alert symbols on your website to also help other users. Thanks
Hi Nick, thank you for your feedback! We will definitely take your suggestion under consideration and better promote the Air Sensor feature. Here are the VOC levels that determine whether the air quality is Superb, Poor, Oops, or Alert.
Superb – VOC levels 0-25
Poor – VOC levels 26-50
Oops – VOC levels 51-75
Alert – VOC levels 76-100
Note that the higher the VOC levels in the air, the more airborne particles are detected by the monitor. These particles can be anything from smoke, alcohol, perfume, dust, etc.
Can M6S monitors be accessed from one app/Android? I would like to put one in each of my baby’s rooms.
Yes, the iBaby Care App is designed to handle multiple monitors on one account. Thank you!
What camera is compatible with I baby to add on extra camera ? Please
Hi Sofia, you can add multiple iBaby baby monitors on to the iBaby Care App on your phone. Thank you!
I am attempting to upload music to the app. It does not show anything on my phone. What format and size limit is there to what I can upload?
It will not show anything on your phone, but you will see the song you added on your music list. The app is able to handle mp3 files.
Just bought the M6T from babies r us and the night vision is not working. Any suggestions?
Hi Juan, please check your settings for Night Vision. The settings may have Night Vision turned off. If the settings are correct and the Night Vision is still not working, please reach out to our customer service team at 650-396-2346 or send them an email at support@ibabylabs.com.
Your blog have nice information, I got good ideas from this amazing blog.
We have our monitor configured and working but our temperature graph displays temps in degrees C instead of Degrees F . Is there a way to change this?
Hi Brian, if you go to Settings > Temperature Settings you can convert the temperature readings from degrees C to F. Hope this helps!
I tried to raise the volume as it’s written here, but still the speaker of the monitor is too low.
What should i do?
Hi, please reach out to our customer service folks. They’ll be happy to get help you get this issue resolved. You can reach them at support@ibabylabs.com or give them a call at (650)396-2436.
Hello !! I hace a M2 monitor bit thw app for apple not working . When i try to open , it automactly close. What can i do ????
Hi, please reach out to our customer service folks. They’ll be happy to get help you get this issue resolved. You can reach them at support@ibabylabs.com or give them a call at (650)396-2436.
In first 3 week. My M6 was good, but after that it’ s suddenly dead and the red light always on. I’ve tried to unplug and restart , the light blink between red and green and finally turn to red. There are some “click” on my M6 too. What should i do next.
After holding down the reset button for 10 seconds, your light should turn red. Then a jingle will play after another 5-10 seconds indicating that the monitor is ready to be installed. If the jingle does not play for you, then there may be some technical issues with your monitor. If this is the case, please reach out to our customer service reps at support@ibabylabs.com or give them a call at (650)396-2436.
Trying to connect to a new wifi network and can work through the process except that I can only complete step 1 of the activation process and then it stalls. I am running on a 5.0 Ghz / 2.4 Ghz wifi network.
If you’re using an iBaby Monitor M6S, then there shouldn’t be a problem installing your monitor. The iBaby Monitor M6S is compatible with both 5.0Ghz and 2.4Ghz frequencies. If this is the case, please contact our customer service at support@ibabylabs.com. If you’re using an iBaby Monitor M6, M6T, or M2 Pro, then the monitors are incompatible with the 5.0Ghz frequency. During installation, you should make sure that your device is connected to the 2.4Ghz frequency.
I am having exact same problem. The first step of installation goes very fast and it gets stock at the second step and never finishes it. Did you figure out how to fix it?
Hi Pedram, If you have an iBaby M6S then you need to connect you monitor with either the 5 GHz or 2.4 GHz frequency. If have an M6S and it’s still not connecting please contact customer support at support@ibabylabs.com or call them at (650)396-2436 (M-F 9-5 PST). If you’re trying to connect an iBaby M6, M6T, or M2 Pro then the monitor needs a 2.4 GHz connection. During installation make sure your internet connection is set to the appropriate frequency. Thank you and have a great day!
I’m having the same problem. It goes through the first step quickly then gets stuck and never gets to the second step. I’m running on 2g WiFi.
Hi Hannah, we’re so sorry this is happening. Firstly, when installing the monitor, please make sure you’re using the 2.4 GHz internet connection. If another connection is used, installation will not complete. If you’re sure you’re using the correct internet connection, let’s try a hard reset of the monitor which should solve this matter. Please follow the instructions: 1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app. If if this didn’t help with the installation, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Can I expand my I baby monitor to add more camera if I get the m6s can I also have a m6 ???
Yes, the iBaby Care app is designed to be used with multiple iBaby monitors. You’ll be able to easily toggle between both of your monitors right on the app.
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Is the iBaby Monitor M6S suitable for Australian power points?
How much would shipping be to Brisbane?
Hi Ben, our customer service reps will be able to answer that for you. Please reach them at 650-396-2436 or support@ibabylabs.com. Thank you!
Temperature and humidity settings do not display correctly (at all) for my I baby M6 T.
Hi Matt,
Our customer service team can help you fix your temperature and humidity sensors. Please give them a call at 650-396-2346 or email them at support@ibabylabs.com. Thank you!
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I have the M6 monitor and an iphone 6S. I figured out how to record video, but could not figure out how to play it back. The FAQs say to “go to Media”. I am unable to locate a “Media” menu selection within the app. Would you please provide directions on how to watch video?
Thank you
Hello,
The “Media” section should look like an icon of a photograph on the upper right-hand side of the screen.You will find all of your saved media files there.
The past week my app will not play any sound. Has there been any update lately as this just started out of nowhere
Hi Travis,
Please reach out to our customer service about this issue. You can reach them at (650)396-2436 or support@ibabylabs.com.
I’ve had my air quality monitor/purifier for a few months now. It was working great but now the light keeps turning itself off everyday or changing color on its own to colors we have not set. I’m not really sure what is causing it because the ap shows nothing has changed.
Hi Rachel, please reach out to our customer service people about this issue. You can reach them at (650)396-2436 or support@ibabylabs.com.
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Hi,
We’ve had our ibaby M6T for just under a year and it has been really good (although I do agree that the lack of downward tilt is a problem). However the night vision has stopped working. I’ve been in touch with your customer service team (Zara) who asked me to do a reset which didn’t work. She then told me that the warranty is not valid outside of the US which I find really disappointing. She then said she could make an exception and send a replacement to us (in New Zealand) if we sent the faulty one back and paid the postage to NZ but then retracted her offer, saying they will only send it within the US. So I will have to incur the cost of sending the monitor back (and not be able to see our baby for that time plus the time it takes for the new delivery). I’ll also have to pay for a delivery service to accept the delivery in the US and then forward it on to me. It seems like there should be more support for your global customers. Is there anything else you can do for me? Thank you
Hi Nicola, please allow us to clarify. Our products that are sold to authorized retailers internationally are covered under the 1-year warranty. However, in the case that a product is bought from a U.S. retailer and is taken out of the country, the warranty becomes void. However, what we can offer at this point is to send you a replacement product to a U.S. address as a courtesy.
Hi can you please tell me how I can get a new antenna for iBaby M3
Hi Kelly,
You can order one from this link https://ibabylabs.com/shop/antenna/
Tried and True! 3 years and still going strong!
Having been a iBaby customer for 3 years now and having my recommendations resulted in 80+ purchases of iBaby products, I can say with absolute certainty that these are the products you’ve all been waiting for!!!
Simple, reliable, portable and durable are just a few words that I can use to describe without going into a long story about my families successful experiences.
Great for:
Night mares – Night Terrors – Night Episodes, the video capture feature will help you not only understand whats happening but aid your doctors and sleep-labs also.
Nanny cam
Activities in the back yard
Going out to dinner
Play dates
Trust me and my families recommendation when I say “No need to look any further!”
Agreed that tilt feature is flawed. I Have the camera currently mounted on the wall about 8ft high and had to adjust the bracket 20 degrees tilted right for the camera to look into the crib. So basically instead of mouthing it at 90degrees so it sits even on the wall, it sits at about 110degrees tilt. If you are imagining it on a protractor. Helps the situation. But hope you guys take these comments into deep consideration since the ibaby m7 is coming out soon.
Is there a way to get the alerts from the ibaby app and nothing else when we are going to bed. I can only hear the alerts when my phone is not silenced, but then I can hear every other notification too. At night this is an issue.
Hi Sara, please contact customer support at support@ibabylabs.com or call us at (650)396-2436 (M-F 9-5 PST). They will be able to help you figure out how to fix this issue. Have a great day.
I am having this issue as well, was there a solution to this problem?
Hi Lauren, if your mobile device is in “do not disturb” mode there is no way to receive alert notifications. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
This is a major design flaw. I wish I had known before buying, frankly. I always turn on do not disturb, otherwise my phone is chiming and buzzing all night
Hi Sam,
I apologize for the inconvenience this has caused you. Unfortunately, it is part of Apple’s design that does not allow App notifications to go through when your phone is on Do Not Disturb (the only alerts they push through are alarms, or government alerts). However, if you have an Android device you do have the possibility to allow specific apps to go through even if the Do Not Disturb function is turned on.
We will forward this information to our developers and engineers to see if there is anything we can do from the app. Thank you. Have a great rest of your day.
I did an update the IOS 11 and now it does not work it needs to be update please help
Thank you
Hi Nazzareno, our app developers are working hard to get an updated app soon. We’re sorry for the inconvenience.
Are you still planning on updating this app for ios11? I did the update a few weeks ago and I have been without the iBaby since then. Please can you update me
Hi Tracey, if you have an iBaby M3 we recommend that you contact our customer support. They have more in-depth information on this matter and can help you move forward. Please reach out to them at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Thank you and have a great day!
I had the same. Simply deinstalled and installed again, then it worked.
hi. i got an Ibaby M3 and i cannot connect it. the Ibaby app does not has the M3 model option for connecting. i did tried to connect it through the other models available on the app but did not worked. i do mention i have the app on android and ios as well both not working. anyway i prefer on android as my phone is android. please let me know what i shoud do? your customer service answered me once with vague response and not reply for them anymore after i replied with more details. thanks
Hi Marius, thank you for reaching out to the iBaby Customer Care.
Before we begin, I feel it’s important to notify you that the iBaby Monitor M3 was our first model ever created (over 4 years ago). Both the manufacturing of the M3 and the support for this product, have since been discontinued and since has become obsolete on newer iOS devices.
Since you have an android device, please download the iBaby BM app from the google play store.
If you have any questions please contact our customer support at support@ibabylabs.com or at (650)396-2436 (M-F 9-5 PM PST). Thank you and have a great day.
hi Keren, thank you for reply. i did download the app for android and there is no M3 model to choose to connect. is there any other way to connect this old model? thanks
What do you do when the green light flashes red and green?
And if it’s the battery, where is it and how do you change it. I always leave mine plugged in but woke up to the flashing.
Hi Debi, please try to do a hard reset by pressing the back button for 30 seconds until you hear the jingle. If that still doesn’t work please contact customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They should be able to sort the issue. Have a great day.
How do we turn off the monitor besides unplugging it? We don’t want noise alerts, etc during the day.
Hi Wendy, you can manage your noise alerts and other alerts by going into alert settings. You can then decide what alerts you want to get notifications for and turn them on or off as you like. If you continue to have any more questions, don’t hesitate to reach out to customer service at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST).
Please update i have 2 monitors m3 that now will not work with this new iphone update. Please help. These are still selling and i am sure many people are using these older ones.
Hi Kathy, we’re so sorry for the inconvenience this is causing you. Please reach out to customer support, they can give you more in-depth information on this matter. You can reach them at: support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST).
I love the playlists, however, some of the songs in the lullaby category have too fast a beat and actually wake us up. (1) is there a way to set a sleep timer on the music so it will turn off after a specified time and, (2) Is there a way to remove songs I don’t like from the playlists or, alternately, create my own playlist using the iBaby. Library?
Hi Tera, Thank you so much for your your suggestion. I will forward it to our engineers so they can review the Lullaby category.
1. There is no way to add a timer to the music right now, but I will add this to our iBaby Care App suggestion list for a future update.
2. The only place you can remove songs is your favorite playlist (the songs under the heart icon). This playlist also allows you to upload your own music by tapping on the (+) button.
Please let me know if this helped. Thank you!
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thank you so much, i am now ready to go out with my princess. at first i had doubts but after reading your article I’m confident and looking forward to our first outing.
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Great product lovinn it.
hi there, if shipped to australia, does it come with a warranty?
Hi Mikael, there is warranty if you buy it from an authorized iBaby seller. If you decide to use your warranty and seek a replacement there are fees included like shipping for example and you would be required to send the faulty monitor back to us. If you have anymore questions please don’t hesitate to reach out to customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST).
Can the alert settings be different for each user? (I.e. I would like to receive sound alert notifications during the day, but my husband doesn’t need to get then while he’s at work) So far, it seems like we can only turn them on or off for everybody – not just individual users.
Thanks
Hi Lauren, the sound alerts cannot be different for individual users. They will be the same throughout invited users.
Is there any plan to make notifications users specific?
Hello Kyle, unfortunately at the moment there is no way to make the notifications user specific. We will forward these suggestion to our developers. Thank you and have a great day!
Can I view my ibaby feed from a laptop?
Hi Joe, as of now you can only view your monitor video feed from your mobile device or tablet through the iBaby Care app.
My two monitors haven’t been with working either. How long until this is resolved?
Hi Natalie, please reach out to customer support. They can help you with this. You can reach them at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST)
I Baby Monitor is recording 2. Minute videos of my wife in a bra, the Camera moves wherever my wife goes. I am at work when this happens. Please fix the hacking or glitch or loose a customer!
Hi Mathew, we are so sorry this is happening. Please reach out to customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They will help you with this matter. Thank you and have a great day!
I moved into a new house and brought this monitor with. I had no issues before, however now the connection is lagging. Every night I loose connection but I am able to atream Netflix, so I doubt this is an internet issue.
Please advise
Hi Chelsea, we apologize for this inconvenience. We understand that having a monitor is crucial for you and your family. Can you please set the monitor to the lowest quality to see if it works alongside Netflix. If it does, then the Netflix app might be kicking off the monitor when it is set at the highest quality. If that still doesn’t work, please reach out to customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Thank you and have a great day.
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Can I hear the audio from 2 iBaby M6S monitors at the same time?
Hi Zack, you can only listen to one audio feed at a time through the app. If you happen to have a tablet or an extra phone that is compatible with the iBaby Care app, you can use two devices at the same time to listen to each room individually.
Hi,
Just wondering if iBaby is currently updating their app so it can be used with the updated iOs11 iPhone software.
I have the older version of the iBaby and can no longer use it as the app is not compatible with the most recent phone software.
When is this expected to be rectified?
Hi Jane, unfortunately the iBaby M3 is not compatible with iOS 11. If you have an older phone with the previous iOS you can still use this monitor. But, if you don’t Please contact our customer support at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They have more information on this and what you can do. Thank you and have a great day!
There are three small icons on the bottom left corner of the screen now when viewing on my iPad (a person, a tag and cross with dots). What are these?
Hi Amy, this is the Shake To Report Bug. When you shake your iPad or phone these three icons will appear to report a bug to our customer support team. You can turn this notification on or off by going into settings>Feedback Settings.
This M7 baby monitor is very cool. It moves all the way when you move your finger on the app. We love that it connects to iTunes and it can play a lot of music. We are planning to buy the second monitor soon.
How can I get both my wife and I as “owners” so we both have the ability to move the camera if one of us isn’t by our phone?
Hi, there can only be one owner, but you can invite users and allow them different access levels like controlling the movement of the monitor. To do this, you will have to invite your wife as a user. Once she is an invited user, you can go to “Invite & View Users” and click on her name and give her different access levels including moving the monitor.
A Great Baby Monitor. This is a baby monitor, we bought it to keep an eye on our baby boys. This monitor has made our life fun. The Night vision is great. We can clearly see them at night and I don’t have to be always worried about them.
Love the M7. I am a happy customer. I bought it to see my baby on my phone. I didn’t want to have bulky displays around when I can easily watch through my phone. The monitor offers a lot of features compared to the price. Moves 360 and up and down. Has night vision, series of lullabies in the app, records voice, two speakers, and temperature and humidity. It also shows the room’s air. I wish the app would provide more information on the air.
Is the iBaby video monitor m6s duel voltage 110v 240v as I want to take it to another country, thanks
Hi Brett, our iBaby M6S does supports dual voltage 110-240v. Hope you have a safe trip! Enjoy using your iBaby monitor.
So can it be used in Australia, is there an adapter?
Hi Niki, you will need to purchase a separate Power Adapter – (a device that allows you to plug your device into an Australia power outlet) in order to use our iBaby monitors since our power cords are made to fit US electrical receptacles.
If you have any other questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
M7 is the best. My hubby and I love this monitor. We are expecting my little angle and can’t wait to use it when she is with us. The installation was easier than I would ever expect. We installed the app on our iPhones and Samsung devices. The app is really good. Very easy to use the features like Moonlight, take a picture, record video or talk and listen.
This is a great air monitor. I bought it to keep my son’s room safe from the environment and the shedding from my old cat. I’m so happy that this works amazing at detecting any harsh chemicals that can harm my son’s health and can purify it at the same time. I also love the nightlight since my son is at that age where he is terrified of the dark. I love that I can soothe him to sleep with the pretty colors and the lullabies from the app. I would 100% recommend this to anyone. Plus, they match my home decor to a T.
5 Stars. It is so cute and useful. We feel safe since we bought this. The alerts are great. It takes video and pictures when there is sound or movement. This is on all our phones and tablets around the home.
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I bought this so I could take care of my boys as an upgrade to my current baby monitor. And when I got the M2S Plus I was so happy that I did. It’s been such an incredible upgrade to see my boys sleeping or to watch what they’re up to with their daddy while I’m at the store or away. I love that I can also play them short audio stories which has made bedtime and my life so much easier. I super recommend this product to anyone looking for a good quality way to take take care of their kids. Also, I love the night vision. I can see if my little one is naughty, gets out of bed or has a nightmare.
I bought this air purifier to help the overall health of my husband and daughter. I have two. One in my daughters room and another in the master. This really is a great device that I use to make sure my daughters nursery is safe from any dangerous substances. It’s a very chic looking monitor that helps at calming my daughter with the light show before her bedtime. She loves the different colors. I also like how easy the app is and how it helps me observe the air quality in our rooms. Definitely recommend.
Hi
Are there any opption for additional camera under the same application?
M6t
Hi Kholoud, you can definitely install additional monitors under the same iBaby Care app. You will see the option “Add a Device” where you can complete the installation process for a new monitor.
Thanks for ur prompt response
Can we open the application outside the homw if data/wifi available?
Yes, definitely. You can see the app video feed from anywhere whether you’re at the grocery store or at work as long as you have data or Wi-Fi. Hope this helps! Have a great day.
The monitors have no battery whatsoever? They need always to be plugged in?
Hi David, thank you for reaching out.
All the current iBaby models don’t have external batteries and are required to be plugged into a power source.
If you have any other questions or concerns, please reach out to our customer support at support@ibabylabs.com.Thank you and have a great rest of your day.
Hi,we trying to connect the ibaby m6t samsung s8 plus but it’s not connecting. The message of sharing the connection is not appearing. Ee connected the cam to iphone 7 and it’s working but not on samsung even though we are using the original samsung cable. Please support
Hi Ibrahim, we apologize for this inconvenience. Please make sure that you’re connected to the 2.4GHz internet connection when setting up the monitor. Also, under setting enable your mobile device to give access to the USB device and to allow to share data with devices. This should help you set up your monitor.
Not connecting. Brand new M6S will not activate. Is there a limitation on the WiFi network characters or password? Please help. Not what I was expecting to show my wife…
Hi Sebastian, to install your iBaby M6S your SSID (network name) and password should be 16 or less alphanumeric symbols. Your SSID and your password cannot contain special symbols, including punctuation marks (such as apostrophe). After ensuring that your SSID and password are up to par with the requirements, please reset the monitor by pressing the small button on the back for 30 secs. Then follow the onscreen instructions to install your monitor. If you keep having trouble, please don’t hesitate to contact our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Have a great day.
How can I change my email from the ibaby care monitor?
Hi Joe, you cannot change your email from the iBaby Care App. If you want to change your email address you would need to create a new account.
I have the m6s can I use the listen and speak button at the same time because when I try to use it their an echo in the background
Hi Christine, the reason why you hear an echo is because of the close proximity the monitor has to the functioning iBaby Care app (your phone or tablet). When you place the mobile device further away from the monitor, the echo should disappear. It is usually recommended that you avoid pressing the ‘listen’ and ‘speak’ button at the same time. So try to avoid pressing them simultaneously to prevent an echo. If you continue to have problems, please don’t hesitate to reach out to our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Thank you and have a great day!
Can you monitor using the M6S, while also using your phone to make a call?
Hi Kris, you can definitely continue to monitor your baby and still make a phone call. What we find helpful is to make the phone call on speaker phone and keep the iBabyCare app open to watch the video feed. Thank you and hope you have a great day!
Air pollution affect a lot of people every year. Although you can see it and it takes a while to show the side effects, it’s there. We always recommend our clients to keep everything as clean as possible. including their air conditioning units, ducts, and airways.
How can I turn off the monitor without unplugging it?
Hello Claudia, there is currently no button you can press to turn the monitor off. The only way to turn it off would be to completely unplug it from the outlet.
Hi there once you have invited a user on . Do you as the main person on the account get to choose when they can log into the camera . So can you restrict when they can log in
Hi Philippa, when you give access to someone they can see the monitor without restrictions. You can only modify their access levels to prevent them from controlling the monitor. This would mean restricting them from playing music, capturing images, or moving the monitor.
Hi
My I baby monitor works fine if my fone is connected to the same wifi network but the moment I am away from home or on another wifi network it does not work and my fone gets a message cannot find the camera . What could be the reason for this ?
Hi Pooja, It’s possible that your monitor may be disconnected online. If you can, please do a hard rest of the monitor by pressing the back button for 30 secs and wait until the light on the back of the monitor turns green. Also, please try using your mobile phone’s LTE. If none of this works, please reach out to customer service at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). Thank you and have a great day.
I have two monitors. If I am watching one room will I get an alert if there is motion or sound in the other room in my app?
Hi Kaitlin, you will definitely get the alerts and notifications if there is motion or sound detected in the other monitors, even if you’re viewing at a monitor in a different room.
Do these monitors work with hotel wifi?
Hi Mellissa, unfortunately our monitors do not work in hotels because you do not have direct access to the router. Hotels usually have firewalls activated that will also prevent you from setting up your monitor.
I’m having he same hotel connection issue The hotel staff is asking me fo the mac number of the ibaby so they can talk to the internet provider and connect it directly. I’ve sent an email on your support adress. Please assist. Thanks!
Hi Marlon, for security reasons you will not be able to connect to a hotel’s Wi-Fi. If you would like to connect your iBaby during a stay at a hotel, you may do this by using a mobile hotspot. (But remember you cannot use your phone as a “hotspot”). If you have anymore questions, please reach out to our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 M-F PST).
We got upgraded to the M6T after our M6 broke down. The monitor is consistently easy to use, and can pan the entire room to help us find both children. My wife loves the data on temperature and humidity. We ended up mounting it pretty high on a wall, and noticed that it didn’t pan down all the way so I merely adjusted the angle of the base (shoving a block under one end) and that worked just fine. Other parents who are experiencing vertical pan issues may wish to try this solution.
As for what I don’t like, it eats up a lot of bandwidth and the panning sometimes pauses, causing a less-patient parent to swipe too many times and send the camera panning past the child once it catches up with the commands. But these are really minor concerns for what’s been generally a great camera.
I’d like to give mad props to Zizi at iBaby Support, who diagnosed the failure of my first unit and sent us this replacement. 100% satisfaction with iBaby customer service. 4.5/5, would buy again (although since the prices have been reduced with the advent of the M7, I’d probably spend the extra few bucks for the M6S to get the 1020p camera).
I’m going to prepare baby shower party for my sister and I discovered such a brilliant idea of baby boxes: https://lovelybabybox.com/ In Finland each mom-to-be gets baby box, when visiting doctor. It includes full maternity package, but the most suprising thing about baby boxes was the fact that Finns use them as little cribs for their babies! Also, I read that Finland sent Finnish Baby Box as a gift to Windsor, when Prince William and Duchess of Cambridge Kate were expected their first baby. So, if it’s ‘appropriate’ for little Prince George, it’ll be good enough for children all over the world 🙂
This is good article,
thanks for sharing
Hello Karen, Ive noticed every time someone asked about IOS 11 you refer them to customer support. Why won’t you answer that question publicly on this page? Is it because you don’t want to publicize the fact that this camera is worthless with IOS 11 update and you want to continue to sell cameras? I wont be buying anymore iBaby products.
“Hi Nazzareno, our app developers are working hard to get an updated app soon. We’re sorry for the inconvenience.”
Hi Burned Barabara, this is a social site that only answers questions that our social media team can solve. When matters involve a discontinued product or a product that requires interaction with our techs, we refer them to our customer support team. If you have any questions regarding your iBaby Monitor M3, please contact our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST) with proof of your purchase. Thank you and have a wonderful day!
can I still use monitor if I do not have Wi-Fi at home but I have a mobile with data?
Hi Linda, you definitely need an internet Wi-Fi connection for the iBaby Monitor to be connected. Once you have the monitor connected, you can view the monitor feed through your mobile device from anywhere while using your mobile data . But, essentially, the monitor must be connected to Wi-Fi in order for it to function. Thank you for your question. Have a great day.
since updating to the last version on the iPhone , baby doesnt work , whats going on ? It says that the developer has to update it to work with iOS 11 ,
Hi Asher, we’re so sorry for the inconvenience this is causing you. Please contact our customer support team at support@ibabylabs.com or (650)396-2436 (M-F 9-5 PST). They have in-depth information that will help you resolve this matter. Thank you and have a great day!
How can I see the notifications log to what event happened during the night. They show on my screen but as soon as a open my phone they disappear?
Hi Katie, you can only see a “log” if you have video or photos selected in the alert settings. This will provide you with photo or video and works as a log. If you only have “Alert Only” selected, the alerts will disappear once you open your phone.
Does the app allow for a split screen if you have 2 cameras going and you’d like to view both? Can the audio be running constantly, for example, if I would like to monitor more than one room at night?
Hi, currently at this moment the app does not allow for a split screen. You will have to toggle back and forth between monitors. As for the audio, as long as the app is open and have pressed the listen button, you can listen the monitor feed through the night. If you have anymore questions or concerns don’t hesitate to contact our customer support at support@ibabylabs.com or call us at 650-396-2436 (M-F 9-5 PST)
Hello there, it’s been impossible for me to add a simple mp3 file from my library. Any suggestions please. I would really like to create my own Playlist.
Thank you.
Hi Alejandro, please follow these instructions to add music: Tap on music > iBaby> plus sign. You can then add music from your library or record your own voice. Also, make sure your files are MP3 format and that the songs are downloaded into your library not your iCloud Playlist. If not, the songs will not appear on your playlist. If you have anymore questions, please don’t hesitate to contact our customer support at (650) 396-2436 or through email at support@ibabylabs.com
Hello,
Will I be able to go out and still be able to check in on my baby at home through the app and get live feed?
Hi Alexis, thank you for your question. You can definitely access the live video feed even if you’re out from the house.
Hello! I am looking to purchase this Ibaby monitor I was jut wondering if the issue with the updated iphone has been fixed? before I purchase. thank you
Hi Christina, all the monitors sold through our site have no issues and work with all recent iPhones. The only iBaby monitor that does not work with an updated iPhone is the iBaby Monitor M3 which has been discontinued and not sold on our site. You can learn more about our monitors by heading to shop > video monitors. If you have anymore questions about our monitors, don’t hesitate to contact our customer support team at 650) 396-2436 or through email at support@ibabylabs.com Thank you and hope you have a great day!
I have a new iBaby M6S and it seems to be defective I’m hoping you can help me.
The App is showing “No Base” and I cannot get humidity or temperature information from the monitor.
I noticed my iBaby monitor base has one pin that is much shorter than the others and it seems to have solder that has leaked out.
Is this normal?
Hi Ash,
We’re so sorry for this inconvenience.
Please try to troubleshoot the monitor by reseting it. To reset, follow the directions below:
-Open the app and tap the Menu button (upper left)
-Select Settings
-Scroll down and tap the big pink “Delete iBaby” button
-Log out iBaby Care app
-Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
-Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app.
These steps should reset the connection between the camera, the app, and the WiFi.
If this still doesn’t work, one of our customer support representatives will be contacting you through the email you provided with more information. Thank you so much and hope you have a great day.
I am having the same issue with the app saying “no base” and the reset did not work.
Hi Kate, I’m so sorry to hear this. Please try pressing down on the pins of the base. Sometimes they can become stuck over time and can result in the ‘no base’ message.
If that’s not the case, and you’re still under the 1-year warranty, please reach out to our support team for a replacement of your base. You can reach them at support@ibabylabs.com. Thank you!
I just moved. The camera worked perfect at the place before. Now it won’t load on my iPhone and the camera has a red light.
I’m not sure where the usb cord is. Does it have to be the usb cord that came with it or can I use something else?
Hi Briton, we’re so sorry this is happening. Please make sure that you’re connected to a 2.4 GHz internet connection. The monitor will not connect if you’re Wi-Fi is using 5 GHz. Also, when you install your monitor and you’re using an iPhone make sure to use the original USB cord to install. If you’re positive these steps are correct, please do a reset by Holding the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. If you still need some more troubleshooting instructions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great day!
We have tried all the above steps but the monitor is just not activating . Its only been 15 days since we bought the camera and it just stopped working . We are waiting for a response from the customer care for the past 2 days as well , please suggest a solution .
Hi Shruti, we apologize for the inconvenience this is causing you. Please make sure you Wi-Fi router is using the correct frequency for the model monitor you have. If you’re sure you’re using the correct frequency of 2.4GHz or 5Ghz, please follow the following reset instructions: Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. If you still need some more troubleshooting instructions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great day.
Hi – Is it ok to leave the iBaby M6 monitor plugged in all the time? It’s difficult to unplug it when it’s in the wall mount, but I noticed now that I’ve kept it plugged in, the unit gets hot. Thank you!
Hi Eadrew, it is perfectly safe to leave the monitor plugged in the entire day. If you feel the monitor is getting too hot, you can definitely try unplugging it and then plugging it back in it. If you have anymore questions or concerns, please reach out to our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
The night vision is not working. Dryer unplugging as well as resetting it and I can see when there is a light on but when it’s off I see nothing.
Hi Amber, we’re so sorry that this is happening to you. Firstly, let’s try a hard reset of the monitor by by Holding the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. If this still does not work, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com They have more troubleshooting information that can help you with this matter. Thank you and have a great day!
I have the ibaby monitor M6S I hear static sound when i press the listen button, in the fix problem it says to reset the video monitor to do that, delete the camera from the app,reset the monitor and add the camera again. Well how can I do that with out deleting the app?
Hi Robert, you can delete the monitor from the app by tapping on settings > then tap the red delete button. This will delete the monitor from the app without actually deleting the iBabyCare App. If you have any more questions, please reach out to our customer service at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great day.
I had no problem setting up my M6T. Everything works great on my home WiFi. However, if I am away from home, I cannot connect to the video feed. Is there a need to setup some type of port forwarding on my router to be able to access away from my home WiFi?
Hi Kevin, we’re so sorry for the inconvenience this is causing you. We know that having a functioning monitor is crucial for you and your family. Firstly, we need to complete a hard reset to the monitor. Please follow these instructions: Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Once you hear the ringtone, log back into the iBaby Care app and follow the original installation instructions provided on our app. This should reset your monitor and give you access to the video feed. If this still doesn’t work, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
Will my phone get the alerts from the iBaby app if it is in “do not disturb” mode?
Hi Bridey, if your phone is in “do not disturb” mode, then you will get the iBabyCare App alerts, but will not hear any sound.
Has there been any progress on the loop feature of the ibaby app? We play white noise for our son, and it would be nice if we could do it all through the ibaby.
Hello Lauren, the loop feature is available for the iBaby Care M7 and iBaby Monitor M6S. It is currently not available for any of the other models. If you have anymore questions or concerns, please don’t hesitate to contact our customer support at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
Can I play ibaby songs on repeat?
Hi Amrita, at this time the only monitors who have the capability to loop an iBaby song is the iBaby Care M7 and the iBaby M6S. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and hope you have a great rest of your day.
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What is the latest firmware for the M6T? How do you update the firmware.
Hi Kevin, the latest firmware for the iBaby M6T is 2.7.10. To update the firmware on your monitor please You will need to make sure that the iBaby Care app is closed from the background of your phone, then unplug the monitor from power and then replug the monitor back into power. Wait 15 minutes for the monitor to update and then you can reopen the application. It should have updated to the latest firmware for the monitor. If you have any questions or concerns please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great day!
It would be great if the monitor would display the current time in addition to the temperature and humidity
Hi Jose, usually time is displayed on the upper part of your mobile device. If this is not the case, we will definitely submit this suggestion to our engineers. Thank you and have a great rest of your day.
How do I update the firmware on my ibaby M6S?
Hi Andrew, to update the firmware of your monitor you will need to make sure that the iBaby Care app is closed from the background of your phone. Then, unplug the monitor from power and replug the monitor back into power. Wait 15 minutes for the monitor to update and then you can reopen the application. It should have updated to the latest firmware for the monitor. If this still doesn’t help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com They have more troubleshooting information that can help you with this matter. Thank you and have a great day!
Hi. My iBaby monitor is using a large amount of internet data, even on devices which are located in our home. I was under the impression that data was not used as it was connected to the wifi router not through the internet.
Hi Troy, all of our iBaby Monitor are Wi-Fi based. If you are viewing the monitor through your mobile device and your mobile device is not connected to Wi-Fi it will use your mobile device’s data. If you don’t want to use your data, please make sure you’re always connected to Wi-Fi internet connection before using the app. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
I have an M6T with firmware version 1.9.9
I cannot figure out how to update the firmware to the latest version 2.7.10.
Hi Kevin, please follow these instructions for a firmware update: Make sure that the iBaby Care app is closed from the background of your phone, then unplug the monitor from power and replug the monitor back into power. Wait 15 minutes for the monitor to update and then you can reopen the application. It should have updated to the latest firmware for the monitor. If this doesn’t help, please email us at support@ibabylabs.com with images of the app and monitor information page. Thank you and hope you have a great rest of your day!
My “listen” feature is suddenly not clickable… Therefore I cannot hear when my baby cries during the night. I’m not sure what happened, can someone please help? Thank you
Hello Laureen,
We do apologize for the inconvenience.
Can you please make sure that you have permission to listen to the sound on the app. There was a recent update for the monitor that allowed the listen feature to be disabled for guests. Please make sure that the owner gave you access to the sound on the monitor.
Hi, I am trying to sync my phone and the monitor, although it cannot get past the loading stage. What can I do to fix it?
Hi Nikoll, when installing your monitor make sure you’re connected to the correct internet connection. If you have an iBaby Care M7 or an iBaby Monitor M6S you can install on the 2.4 GHz or 5GHz internet connection. If you have the iBaby Monitor M6, M6T, or M2S Plus you must install on the required 2.4 GHz connection. If you do not, the monitor will not get past the loading stage. If you’re sure you’re connected to the correct internet connection, please let’s try a hard reset of the monitor by following the instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Will the M6S stream audio even with the phone screen off? This would allow to leave phone in DND mode, but still hear baby’s room at night
Hi Anthony, the audio will stream if the iBaby Care app is open. If your mobile device is in DND mode, you will not be able to receive notifications or listen to the audio feed. If you have anymore questions please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Hi is this monitor available to buy online & be delivered to Ireland? And from where if so? Thank you
Hi Nicola, thank you for your interest in our award-winning monitors! You can definitely purchase a monitor through our website. Thank you and have a great day!
Can I leave the app open all night to hear if my baby wakes up?
Hi V.G, You can definitely leave the iBaby Care App open all night to hear your baby. You can also set sound and motion notifications that will notify you of any movement in the baby’s room signaling that he/she is awake. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
I have two users on my monitor. Mine works ok but the listen function does not work on my wifes phone. Iphone X. It used to work but not now.
Hello Ken,
We do apologize for the inconvenience.
We would like to make sure that you have given your wife permission to listen to the sound on the monitor as an invited guest.
1. Go to invite and view user settings
2. Go to your profile by pressing your email
3. Enable editing
4. Enable listening
5. Save and exit
Once these steps have been taken your wife will have access to listen to the monitor.
If yo have any other questions please feel free to contact us at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
There is a clicking sound that comes from the camera. Please advise.
Hi Dwight,
Thank you for reaching out. The clicking sound you hear is the night vision turning on and off. This usually happens when there is a fluctuation of light. However, if you think that your monitor is constantly doing so without there being any changes in light please email our support team at support@ibabylabs.com or call us at (650) 396-2436 (M-F 9-5 p.m. PDT).
Thank you and have a great rest of your day.
Is there any way to view my iBaby monitor using my Apple Laptop? I would like to be able to monitor while at my desk without using my iPad or iPhone.
Hi Clay, unfortunately at the moment there is no way to view your iBaby monitor through your laptop. Thank you for this suggestion, we will forward your comments to our developers. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Is there any way to sign out of all devices? For example, if you have invited users in the past, can you make it log off of their phone? I have even changed the password and they can continue to see the monitor.
Hi Ashley, changing the password on your device will not sign out or change the password for invited users. You will need to go into the invited guests section and delete them from the list. Once you have deleted them, they will no longer have access to the monitor. If you have anymore questions or concerns, please don’t hesitate to call us at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
The voc says alert… and check surroundings but what exactly am I supposed to be looking for?! It will randomly go from superb to alert ! I don’t understand what check the surroundings means? I have done nothing different but it randomly changed to alert and I don’t know if I should be worried because she just went to bed!!! Please help
Hello Laura, We apologize for the scare, but you do not need to be worried. When the VOC alerts change it means it has detected something in the air. It could be the smell of food, perfume, if the heater was on to high or any dust in the air. Pretty much the room was too stuffy and the monitor picked that up. What you can do to test it is to make sure that you have ventilation in the room, if there is not enough circulation it will alert you. You can open a window/turn on a fan and watch the VOC go back to normal. If you have anymore questions or concerns, please don’t hesitate to contact our customer support at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Why am I receiving multiple notifications of movement from the monitor when there’s no one in the room?
Hello Gemma, you may have the notifications sensitivity on too high and We do suggest that you move it to an optimal level. If there are moving objects in the room, such as a fan or if the curtains move the monitor will pick that up. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
I absolutely love this monitor. You Get great quality and Value for the purchase price. I’ll be recommending this to everyone who is searching for a great monitor!
Does the iBaby M65 integrate with Amazon Echo Show? Example: Showing baby monitor stream on the Echo Show.
https://www.amazon.com/Amazon-Echo-Show-Alexa-Enabled-Black/dp/B01J24C0TI
integrate/is compatible
Hi Matt, unfortunately at the moment, the iBaby monitors do not integrate with Amazon Echo Show. We will forward this suggestion to our developers. If you have anymore questions, concerns, or suggestions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day
I have an iBaby M6 which works perfectly when I am in a WiFi zone, as soon as I leave it doesn’t work on mobile data despite having more than enough data available. Please assist.
Hi Emily, we’re so sorry that you’re going through this. Unfortunately, though, this might be an issue with your mobile provider since the monitor stops working on LTE. But we can definitely try to troubleshoot the monitor by completing a hard reset. Please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app. If you have anymore questions, or if this didn’t help your matter, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Hi
I have two iBaby cameras but only one works on LTE. They used to both work on wifi and LTE. The one that doesn’t work on LTE anymore is the M6. I tried doing the unplug this to do a firmware update but that didn’t work. I have tried resetting the camera and installing it again but that didn’t work. Sometimes the pink button for the firmware update in the app is light pink and I can’t click on it. When I can click on it it goes to a make of 5% downloaded and then says updated failed. Please help, I really need this camera to work on the LTE again.
Hi Brooke, we apologize for the inconvenience. When updating the firmware please make sure that you are using your Wi-Fi. This will help complete any firmware update. If you have any questions please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.
Hi, I’m thinking of using for a puppy and was wondering weather you can connect camera to WiFi and then use my data while out to watch him
Hi Frewqas, you can definitely use the monitor for your puppy. You can connect the monitor to your home Wi-Fi and use your mobile’s data to watch him if you’re out of the house. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Is there a list of ports and/or addresses that need to be whitelisted for the camera/app to function properly? I’m going to put it behind a firewall/IPS, and I want to make sure to restrict access, but not DoS myself in the process.
Hi Jonathan, there isn’t a list of ports or addresses that need to be whitelisted for the monitor to function properly. If you do put any additional firewalls, they need to be removed in order for the monitor to be installed. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.
Songs will play from iTunes but the volume is much lower than preloaded songs. Any way to fix this?
Hi Renee, we’re so sorry about this. Unfortunately, since this is a baby monitor it will not reach a certain volume like a speaker would.If you would like to troubleshoot the monitor with our support specialists, please don’t hesitate to contact them at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Why can’t other devices use this feature? My M6S measures VOC, temp, and humidity, yet won’t work with ifttt which uses VOC, temps, and humidity as triggers? I can sign in, it just seems set up to not recognize certain devices?
Hi Jessica, unfortunately the iBaby Air and iBaby AirSense are the only monitors compatible with IFTTT. We are sorry about this inconvenience. If you have any other questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.
I was playing music on iBaby and then I wanted to listen to see if she was fussing and the music stopped!? Can you only listen or play music not both!!?
Hi Christina, currently at this moment, you cannot listen and play to music simultaneously. If you have any questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Hi the volume control is very difficult to adjust also please advise what the symbol mean at the bottom right of the music volume, I think the 2 arrows crossing mean the album selected is on repeat but unsure what the others mean.
Hi Laura, if the two arrows are crossing this means that the playlist is in shuffle and the songs will be played at random. The arrows with the number one inside means the same song will play on repeat. If you have any other questions please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Is there anyway to make the alert like the listen function so I hear my baby cry right away, like a real monitor’s microphone and not like a text sound? I know when she’s babbling vs. crying but opening the app takes extra time that I could be acting or disregarding her noises. I would leave the listen function on all the time but it has loud white noise when her room is completely silent. Makes no sense!
Hi Kate, we do apologize for the trouble this might be causing you. Unfortunately though, this is not a feature available for the iBaby Monitors. And the static you hear in the room is completely normal. If you happen to have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Is it possible to turn off the monitor via the app?
Hi David, unfortunately you cannot turn the monitor off through the iBaby Care App. Due to safety reasons, the only way to turn the monitor off is by unplugging it. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Is there a limit to the night vision function’s range? Our monitor is attached to the wall about 10 feet from the crib and the night vision shows nothing at night. We have black out curtains so the room is very dark, but I hoped it would work better. Is our unit defective or is this normal?
Hi Josh, the optimal viewing range for night vision is 5 meters (16 feet). Please make sure your night vision is set to ‘auto’ or to ‘on’ if you’re viewing the monitor in a dark room. If this doesn’t help, let’s try a hard reset of the monitor. Please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app. If if this didn’t help the night vision, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Is anyone else having issues with the sound cutting out? I am using iPhone 8, iPhone 6 and iPad Air- none are able to keep sound active for more than 15 minutes at a time. The only way I am able to listen is to force close the app and restart. This has only recently started happening. Thanks in adavance for your prompt response.
Hi Ron, I have forwarded your email to our customer support team and you should be receiving a response promptly. Thank you for your patience. Have a great rest of your day!
Hi Ron, I have forwarded your email to our customer support team and you should be receiving a response promptly. Thank you for your patience. If you need further assistance, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST). Have a great rest of your day.
My camera moves on its own during the night. Are we being hacked or is there a feature to keep baby in the picture?
Hi Jess, please make sure that anyone who has access to the monitor is not moving it. If this is not the case, I will have our customer support team contact your through email. Thank you and have a great day!
Motion sensor constantly going off, despite no motion. It seems like as the sun moves around the room, just the shadows moving is triggering the sensor – I have dozens of photos and movies and the only thing changing is the intensity of the sunlight in the room.. Is there a firmware update available for the M7? I can’t seem to find any way to update my camera.
Hi Robert, if there are shadows or movement of other things in the room the motion sensors might go off. Your sensitivity levels might need to be re-adjusted to a lower sensitivity. If this did not help, please contact our customer support team to troubleshoot your monitor at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Just got the M7 for a shower gift. The installation had worked but I’m not allowed to control the camera angle from my phone. I’ve tried resetting. How do I get it to allow me to see something other than the ceiling?
Hi Megan,
Are you the account owner? Was the monitor first installed on a different phone and account? If so, you may only be an invited user and may not have access to control the monitor’s movement. If that’s the case, please have the person who first installed the monitor (account owner) to go into their account and tap settings> invite users > tap on your email. That person can then grant you access by tapping on “control monitor’s movement”.
Please let me know whether or not this helps. Thank you so much. Have a great rest of your day.
Just bought the m7 and everything works great except for temperature and humidity readings. They both just say no base? How do I fix this?
Hi Kyle, I’m so sorry to hear that the temperature and humidity readings aren’t working. Can you please try to push down on the pins? Sometimes, they can get stuck which could result in the ‘no base’ reading. If you do this and it still does not work, you will definitely need a replacement base. Please email our customer support with the subject line: Base Replacement iBaby Care M7 (No base reading) at support@ibabylabs.com. They will be glad to further assist you/
Thank you and I hope you have a great rest of your day.
Hi what pins are you referring to? I have the same problem
Hi Louis,
If you have an iBaby Care M7, there are four metal pins on the removable base. You can press those pins to try and get the temperature readings. If that doesn’t work, please reach out to our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.
Unable to play music without resetting eveysingle time works for 5 minutes then goes out again.
Hi Des,
I’m so sorry to hear that you’ve had a bad experience with the iBaby Care App. Fortunately, our developers pushed out an App update that will fix all of these issues. Please download the update and let us know if this resolves the issue. If not, please let me know and we can have our customer support reach out to you.
Thank you and have a great rest of your day.
Why is there a static sound when I have the listen button on .
Hi Brittany, the static sound you hear can be caused by a network connectivity issue when the Wi-Fi signal is too low, or there is interference from other devices such as: TV, radio, etc. The issue will usually disappear if you reset the monitor. To do a hard reset please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .
If this did not work, please contact our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Hi, does it only works with wifi? lets say wifi is not working some day
Hi Amalia, the monitor always needs to be connected to the Wi-Fi in your home. If you want to view the monitor from outside the home with your mobile device, you can use your LTE or any other Wi-Fi available. Unfortunately though, the iBaby monitor will not work if it’s not connected to Wi-Fi or if there is a power outage. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or (650) 396-2436. Thank you and have a great day!
Does ibaby only works when it is plugged into electricity? Or can we charge its battery?
Hi Shanzey. Due to safety concerns, the iBaby Monitor must always remain plugged in. It does not have an external or rechargeable battery you can use. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or ay (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
This product is not working. Is it possible to get support please. There is a steady red light but it does not pick up WiFi and occasionally has a flashing green and red light before going back to steady red.
Hi Aki, we’re so sorry for the inconvenience. I believe a hard reset of the monitor will help you with this matter. To do a hard reset please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone .
If this did not help, please reach out to our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have and great day!
Hello,
We currently have a M6T. We would like add another monitor. Are we only able to add ibaby products under the “add camera” feature? If so, which ibaby products can you add? Only the same the M6 products or can other ibaby product be added?
Hi Ty. You can definitely add more monitors under the add camera feature. You can add any of the monitors we have available and that includes the entire iBaby Video monitor line and air monitors. Have a great rest of your day!
I have a new router and can’t connect to 2.4 GHZ. Can I still connect my iBaby. It’s not working.
Hi Liz, our iBaby monitors require installation on either the 2.4 GHz or 5 GHz depending on what monitor you have. The iBaby Care M7 & iBaby Monitor M6S are the only monitors who can be installed in either connections. Any other model requires a 2.4 GHz connection. If your router does not give you two networks, you will need to contact your internet provider to separate your networks. They can do this over the phone. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have and great day!
Hello,
I purchased a Lenovo tablet running Android 7.0 to use as a monitor for a M6S camera but the app says it’s not compatible with the tablet. Is there anything I can do to make the app compatible?
Hello Ray,
We currently support only Android Phones running Android 4.0+ and iOS devices running iOS 6.0+
We do not officially support Tablets, Amazon Fire Device, Windows Phone, Chromebooks with Play Store Access, or other phones that do not run Android or iOS.
We are unable to determine a way to turn off the camera or unit other than unplugging- is there a way to turn off unit?
Hi Stephanie,
The only way to turn off the iBaby Care M7 is by unplugging from the outlet. There is no external button to turn off the monitor due to safety concerns. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at (650) 396- 2436 (M-F 9-5PM PST).
My ibaby momitor’s sleep mode keeps turning off. I have to reset it . How is this happening if I’m not the one turning it off?
Hi Liz,
The iBaby Monitor’s sleep mode might be turning off because a shared user or someone who has access to the app is turning it off. Also, if the camera was reset, this will automatically turn off sleep mode. Please, make sure that no one who has access to the monitor is turning it off without notifying you. If this is not the case, please contact our customer support team at (650) 396- 2436 (M-F 9-5 PM PST) or at support@ibabylabs.com where they will be happy to troubleshoot the monitor.
Dears,
I liked your iBaby camera, but i have one question:
Can I use the camera with locale Wifi without internet?
Many thanks
Hi Majed, our monitors will not function under local Wi-Fi. You will need to have access to your router in order for it function and set-up properly.
How can I give other users than the owner the possibility of receiving alerts??
I don’t want to give my owner account away to every childcare person..
Hi Michiel, you do not need to give users the owner account information to sign in since that is your own private account. You simply need to invite them as an invited user and give them access to certain features of the monitor. In order to add a new user, go to the menu button on top left hand side of the iBaby Care app.
Then select View & Invite Users. Now you can invite them using their own email. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Then, follow the steps above.
If the user is already on the list, tap on their email address, delete the user and re-invite.
ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.
It isn’t a problem to invite other users..
But those invited users don’t get alerts on their phones!
That’s why I have to give my owner account to others.
Shoot. Now it works.
Sorry for my posting
I am getting horrible feedback when listening to the monitor and turning on the speak button.
Hi Audrey, we’re so sorry for the inconvenience this is causing you. We know having a functioning monitor is crucial for you and your family. We think that doing a hard reset of the monitor will help with this matter. Please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app 5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this did not help, please reach out to our customer support team they will give you more information on this matter: support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have and great day!
I’m interested in the iBaby Care M7, but I am wondering about 2 way audio on my device. Will I have to constantly keep the app open in order to hear what’s happening in the baby’s room? Or will I get a notification when they make a noise? How does that work since there’s no separate monitor with the camera?
Hi Beau, as long as you keep the iBaby Care app running in the background you will always be able to hear the audio from your baby’s monitor. You can also set up sound and movement notifications and you will get notifications straight to your phone when a loud sound or movement is detected. Our monitor’s are app-based, so they do not come with a separate pad and require the free download of the iBaby Care App. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day.
Great! Thank you for your prompt response and for answering my question. It will make my decision to purchase the M7 much easier!
What is the purpose of the iBaby base?
Hi Queenie, the iBaby Base is used to measure temperature and humidity levels. On the iBaby Care M7, the base measures temp and humidity and has an alert button that allows you to control the moonlight feature, and to call your phone. If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST).
We’re having trouble connecting 2 phones. When I’m connected my husband isn’t and when he connects it kicks me off. Help? We have the M6
Hi Amy, please make sure that only one person is using the owner’s account (there can only be 1 account owner, the rest of the viewers are invited users). If you and your husband both use the same owner username and password, one of you will get kicked out. In this matter, the owner must invite you as an invited user. The account owner can add a new user by:
1.going to the menu button on top left hand side of the iBaby Care app.
2.Then select View & Invite Users.
Your husband can then invite you using your own email address. You then need to download the iBaby Care App and create a new account with the same email address you were invited with.
The account owner can then monitor your access level.
If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great rest of your day.
Is there hope to use the iBaby M7 with Alexa? Also is there a firmware update? Anything on my app takes a while to upload and the other night that my baby was crying I wasn’t getting any sound.
Hi Ale, unfortunately at the moment we are not integrated with Alexa. We will forward this suggestion to our developers. The latest iBaby Care M7 firmware is 2.0.1. Please contact our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great rest of your day.
The windows app will not work. It stays on the screen where you enter your username and password but will not progress from there. I have uninstalled the app and reinstalled it multiple times. I have allowed the app to bypass the firewall. But still the same thing. I have also emailed and left messages oh the support phone line but have not gotten back any response. The product would be nice if it worked right but the support it clearly no existent and very frustrating.
Hi Michael, I’m so sorry for the hassle this has caused you. I have verified with our customer support and it seems like they have replied to your email. Please let me know if their response was satisfactory and solved this issue. Thank you and have a great rest of your day.
Hi
This monitor can be used around the world regardless of electricity voltage, and can you ship overseas?
Hi Fatima, thank you for reaching out.
You can use the iBaby monitor anywhere in the world as long as you have internet or Wi-Fi. The power cord on all iBaby monitors purchased online or in USA stores come with USA receptacles meant to be used with USA power outlets. If you’re in a country that uses different power outlets, you will need to to purchase a separate adapter so it can be used.
Thank you! If you have any other questions, please don’t hesitate to contact us again or email our support team at support@ibabylabs.com. Thank you and have a great rest of your day.
Hi, so the pins and the monitor do not stay put, they just fall off all the time I’m trying to stick them together
Hi Stefania, thank you for reaching out.
Please reach out to our customer support at support@ibabylabs.com to see what options you may have to get your base replaced. Thank you and we hope you have a wonderful day.
I’m a mom of twins, and I’m looking for a system that works with two cameras and that I can toggle between on the app. Is this possible with iBaby?
Hi Lyssa, thank you for considering our iBaby Monitors. You can definitely set up multiple monitors and easily toggle between them with the free iBaby Care app. Have a great rest of your day.
Can I view my camera from my desktop computer at work? Or will it only work with my phone app?
Hi Tanner, our iBaby Monitors are app-based and only work using an iOS or Android phones. You cannot view the monitor from a desktop computer at work. If you have anymore questions, please don’t hesitate to contact us at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Have a great rest of your day!
Will this become available on google home?
Hi Ben,
Unfortunately, our iBaby monitors are not available to be viewed on the Google Home or any other home voice assistant. We will forward this information to our engineers and developers for further review. Thank you and have a great rest of your day.
2 things – 1, How do I get this configured using a Pixel 2? My wife and I had iPhones but we’ve switched. Since then, the camera stopped working – it just spins trying to load. I’d like to reconfigure it but the plug in the bottom is USB for iPhone? Second, this is the 4th time I’ve had to manually re-configure the device. Why? Oh, and what’s with the clicking noise in low light?
Hi Eric,
Thank you for reaching out to us. To get the monitor to function with the Pixel 2 you will need to do a hard reset of the monitor. And since this is an android phone you will not need to use a USB cable, that is only required for iOS devices. Also, the clicking noise you hear is the monitors night vision turning on.
To do a hard reset of the monitor please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app 5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not troubleshoot the monitor, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!
Hi, I am having difficulties play music from ibaby music library. It will not play at all, the pause button have a loading icon which doesn’t stop.
Thanks,
Hi Mick, thank you for reaching out to us. In order to fix this matter, you will need to do a hard reset of the monitor. To do a hard reset please follow these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app 5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!
Hi,
I would like allow the baby monitor to only transmit over the home wifi to my phone/tablet, without the video stream online .
Once the unit is connected, I can block it on my modem from accessing the internet, and it will still work for at least half a day. Then it will randomly disconnect and wont reconnect unless you unblock it on the modem. Could you please advise why this is? Security is a huge concern for most people, and you likely will sell more units if you allow the option for data not to be sent online and only directly to a smart phone or tablet while connected to the home wifi. Keep the option to allow connectivity outside the home but only if the customer chooses to.
Hi Alex, our iBaby monitors are Wi-Fi based and require a Wi-Fi internet connection. They will not work without any Wi-Fi or with a local Wi-Fi network. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
i have the M6S and when i go to complete step one it almost completely loads then just stops everytime. i have followed the steps exactly to a t on how to set up the monitor and have even reset everything from my phone, the monitor and my router. it just wont load. customer service will not get back to me either.
Hi Mariah, we apologize for the difficulty in installing your monitor. Please try to install the monitor on the 2.4 GHz Wi-Fi network. Once you have switched to the 2.4 please reset the iBaby monitor by holding the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone. Then, re-install the monitor following the on-screen instructions.
If this does not work, please contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST).
Can both me and my husband have access to the same monitors in our house? We set them up separately. Thank you.
Hi Rew, you and your husband can definitely have access to the same monitor. One of you will simply need to be the primary owner of each monitor and then invite the other as an invited user. The primary owner is the person who has installed the monitor to their phone (You cannot install the monitor twice so there can only be one monitor owner).
The account owner can then invite user by following these instructions:
1. Go to the menu button on top left hand side of the iBaby Care app.
2. Then select View & Invite Users.
3.Now you can invite them by email as well as modify their access levels.
If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.
If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
I have tried everything. The m7 will not connect to my AirPort Extreme. Neither 2.4 nor 5ghz. I’ve tried resetting everything as well as performing setup with th camera 2 ft away from my router. I have a brand new iPhone 7 plus. I’ve tried several different cables. Same problem every time. Progress bar completes but never moves to step 2. Very disappointed with the product so far,
Hi Dave, we apologize for the inconvenience this is causing you. We understand that having a monitor is crucial for your family’s wellbeing. And because each home router is unique and may require different troubleshooting steps, our customer support supervisor would be glad to help you with this matter. So, please reach out to our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great day.
hi, planning to buy the ibaby m6s, just wanna make sure that i will be able to access feed when i’m out of my house? and is the m6s compatible with IOS 11? thank you
Hi Michelle, thank your for your interest in the iBaby Monitor M6S. You definitely can watch the monitor’s video feed from outside the home on your mobile device LTE data or on any Wi-Fi that is available. The monitor is also compatible with iOS 11. If you do have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great day.
I’m using my ibaby camera here in China , can I view when out of the country ?
Hi Maria, you can definitely see the monitor from outside the country as long as you have internet connection on your mobile device. Please contact our customer support team at support@ibabylabs.com Thank you and have a great day.
Is it possible to have multiple owners for a single monitor? I’d like my wife and I to both have “owner” privileges, but currently she is only invited as a “user” who has been granted all access. If we would choose to put the monitor in sleep mode, she will not be granted viewership during that time.
If having multiple owners is an option, can you please describe the process. It’s not in the guide book or anywhere online. Thanks!
Hi Joe, the only way you and your wife can both use the monitor as an “owner” would be if you both signed in using the same owner account username and password. There is no other way to have multiple owners. If you have anymore questions reach out to us at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great day!
Hi there
My message is missing and I’d really like advice on how I can get the sound back on my iPhone ? The option for sound is greyed so I can’t click on it, how do I get it back ? I’m up to date with all updates.
Hello Ruth, We do apologize for the inconvenience.
We would like to make sure that you have permission to listen to the sound on the monitor, if you are an invited guest. For invited guests please contact your owner and have them enable the permission for sound.
1. Go to invite and view user settings
2. Go to your profile by pressing your email
3. Enable editing
4. Enable listening
5. Save and exit. Once these steps have been taken from the owner of the monitor, you will have access to listen to the monitor. If you have any other questions please feel free to call us at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you and have a great rest of your day.
Just curious what the difference is between notifications and background notifications
Hi Clare, The background notifications work when you are outside of the iBaby Care app and sends you a notification for the alerts. Regular notifications will alert you when you are inside of the application but will not alert you when you are outside of the app. If you have anymore questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PST). Thank you and have a great day!
Hello, how come when I am holding down speak it is saying muted? The person by the monitor is unable to hear me.
Hello Brandi,
We do apologize for the inconvenience. We would like to make sure that you have permission to listen to the sound on the monitor, if you are an invited guest.For invited guests please contact your owner and have them enable the permission for sound. They can do so by following these instructions:
1. Go to invite and view user settings
2. Go to your profile by pressing your email
3. Enable editing
4. Enable listening
5. Save and exit
Once these steps have been taken from the owner of the monitor you will have access to listen to the monitor. If you have any other questions please feel free to let us know and we would be glad to help.
How can i change my password if i forgot my current password
Hi Alyssa, to reset your password please open the iBaby Care app and tap login. Then press the “forgot password” and enter the original email you used to create your account. You will then need to follow the reset instructions sent to your email address. If you have anymore questions, please reach out to our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5PM PST). Thank you and have a great rest of your day.
My home WiFi connection is 5G. Will the iBaby Care M7 connect to that? Additionally, my WiFi is password protected, so my question is whether the iBaby Care M7 is encrypted so it cannot be hacked once connected to my internet.
Hello Jess,
Rest assure you and your child are safe with iBaby monitor. We utilize the highest technology on the market as well as using military-level secured servers of Amazon AWS. I encourage you to please read our statement here to get more familiar with our quality https://ibabylabs.com/ibaby-official-statement-regarding-ibaby-labs-monitors-security/
As for the internet connectivity, the iBaby Care M7 can connect to both the 2.4 GHz and 5GHz internet connection.
If you have anymore questions, please contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.
I can’t add my husband as a viewer because it won’t send him a notification
Hi Brittany, If your husband does not receive an invitation email, they may already have an iBaby Care account. Please have that person log back into their account with the email they first signed up with. If this still does not help, please reach out to our customer support team where they can help troubleshoot this with you. You can contact them at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Have a great rest of your day.
Is it posible to use the basic features of this monitor without having internet access ? I have connected it over wlan, and blocked access through the modem. It works for a day to 2 and then the connection between the phone and the monitor is lost. The only way to make it work again is to allow access to the internet again for 30 seconds, then remove access again.
Please let us know, privacy is important to us.
Thanks
Is there any way to keep the moonlight going full time? It turns itself off after 15 minutes and I can’t find a way to stop it turning off?
Hi Ryley, unfortunately at the moment our iBaby Care M7 moonlight soother runs on a timer that shuts the display automatically. We will forward this suggestion to our engineers. If you do have anymore questions on this matter, please don’t hesitate to contact our customer support team at support@ibabylabs.com Thank you and have a great rest of your day.
I have the iBaby M7. It was installed correctly yet it barely picks up any sound. I have hard reset it yet the problem is not resolved.
Hi Josh, I’m sorry to hear that your new iBaby M7 is giving you issues.
By picking up sounds do you mean the sound alerts? Or is it the speakers?
Hello,
I got a new iPhoneX which updates your apps when you purchase the phone. My iBaby app was updated and now I can no longer listen to my kids in the app. I can only see them. The app update says it removed the chat function…so I can only see my kids?? What good is this product as a baby monitor now? Please fix immediately! Thank you.
Hello Rachel,
We do apologize for the inconvenience this has caused you.
Firstly, we would like to make sure that you have permission to listen to the sound on the monitor, if you are an invited guest.
For invited guests please contact your owner and have them enable the permission for sound.
1. Go to invite and view user settings
2. Go to your profile by pressing your email
3. Enable editing
4. Enable listening
5. Save and exit
Once these steps have been taken from the owner of the monitor you will have access to listen to the monitor.
If yo have any other questions please feel free to contact our customer support team, they will be glad to further assist you. You can reach them at support@ibabylabs.com or by calling (650)396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
I want to cast the monitor on to my TV. When will the iBaby app integrate with Google Home. Can I see the monitor on my PC or Mac?
Hi Blake, currently at the moment our iBaby monitors are not integrated with with Google Home. Thank you so much for the suggestion and we will forward it to our developers. Thank you again. Have a great rest of your day.
I’ve had this monitor for 8 months now and i absolutely love it! the night vision is awesome. you can upload music to the library and customize the songs you want to play for your baby. this is hands down the only thing i can not live without as a first time mom. it gives me the peace of mind that i need. This might now hold true for everyone but i am an absolute clutz and have knocked this thing down more than i would like to admit and it is still going strong 🙂
When using the “listen” mode on our M6, the white noise is so loud that it’s not possible to use over night (at least not without being up all night). Please advise of the best solution to fix this issue. Thanks!
Hi Bradley, we apologize for the inconvenience. The white noise you hear is static sound. This static sound can appear for two reasons: either there is a network connectivity issue when the Wi-Fi signal is too low, or there is interference from other devices, such as TV, radio, etc. The issue will usually disappear if you reset the video monitor. To do that, delete the camera from the app, reset the monitor and add the camera again. Remember to do this as close to the router as you can, even if you are going to move the monitor to another room.
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app 5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!
Hi everynight around the same time the listening portion of my app stops working. It seems as if it has “timed out”. My husbands has done the same thing so I know it’s not just my phone. Please help. I need to be able to listen for him all night. Thanks
Hi Ashely, I apologize for the inconvenience this is causing you.
We understand that every router is different and because of this there can be few reasons for your app freezing or “timing out”.
First, you can check your Internet speed. For iBaby Monitor M6 to function adequately, recommended speed is at least 2.5 Mbps upload and download. If you are using your phone’s internet, it may slow down after a certain amount of data is used therefore it can slow down the app.
The second most common reason for this occurring is your Internet password (SSID). It should not be more than 16 characters and it should not contain any special characters, such as apostrophes or spaces.
Finally, it might be your router frequency – iBaby Monitor M6 works only with 2.4 GHz, but not 5 GHz.
If none of these tips help the adequacy of your app experience, please reach out to our customer support team. They will be glad to further troubleshoot the monitor for you. You can contact them at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
with the same wifi i have a perfect image! But i can not see my baby if im not in my home.
Thats not good!!
Hi Klary, we apologize for the inconvenience this is causing you. This sounds like a matter our customer support can help troubleshoot for you. Please reach out to our iBaby team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
When we first got our m2s plus I turned on the music and the app crashed, since then we can not get music to play on any of the three devices we have the app installed on. The song will not start and the play/pause button turns into a spinning wheel but will never play no matter which song you choose or how long you wait for it to load. Can we fix this?
Hello Deanna,
If the songs are not able to load when you press them its usually a sign of a Wi-Fi connectivity issue. All songs are streamed from the iBaby Care application and will need a stable connection to load them. If they are not loading, or load slowly you will need to check your internet connection.
We also suggest resetting the monitor itself to make sure that the connection to the internet is a good one.
To reset your iBaby Monitor connection, follow these directions:
Open the app and tap the Menu button (upper left)
Select Settings
Scroll down and tap the big pink “Delete iBaby” button
Log out iBaby Care app
Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
Once you hear the ringtone log back into the iBaby Care app and follow the original installation instructions provided on our app.
These steps should reset the connection between the camera, the app, and the WiFi.
If this still doesn’t help, please reach out to our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-4 PM PST). Thank you and have a great rest of your day.
Hi guys
I have iBabyCare MT6
It’s working fine while be both (camera and phone) in same network.
If i go out and trying to connect to my camera via 4G will not work !! Previous was working well but I don’t know what’s happened?
Hi Mahmoud,
We apologize for this inconvenience. I believe that doing a hard reset of the monitor will help troubleshoot this matter. Please follow the instructions below:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app 5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not help your connectivity on 4G, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com Thank you so much and have a great rest of your day!
Is it possible to turn off the notification box when the camera is open on my device? The notification box covers the image and is quite a neusance.
Hi Jessica, unfortunately the only way to remove the notifications while the camera is open is to temporarily turn off the sound or motion notifications. We’re apologize about the inconvenience. If you have anymore questions or concerns, please contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST).
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i can’t access the app on my iphone neither through wifi nor 3G whenever i am in another country, i have the M6 since a year and whenever i travel i face this issue.
any idea
Hi Nofal, we apologize for the inconvenience. I believe that due to network connectivity issues you may not be able to connect to your iBaby Monitor. Please make sure to use the highest speed available when connecting to your monitor. If you do have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
Does iBaby work with Alexa or Google Home?
Hi Kristin, currently our iBaby monitors are not compatible with Alexa or Google Home. Thank you for the suggestion, We will forward this to our engineers and developers. Thank you and have a great rest of your day.
Our saved media was lost after RE-syncing under a different outlet. How can we retrieve old media?
Hi Tyler, we do apologize for the inconvenience this is causing you. Unfortunately, there is no way to recover your lost files if you did not save them before re-setting (re-syncing) the monitor. If you have anymore questions, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
Is the iBaby Monitor Alexa enabled? If so will it work with the Echo Spot?
Hi Rich, currently none of our iBaby Monitors are enabled with Alexa or Google Home. We apologize for this and we will forward your suggestion to our developers and engineers. Thank you and have a great rest of your day.
Is there any update on this? Can the monitor show on google home display?
Hi Nour, Unfortunately at the moment, you cannot view your iBaby monitor on a Google Home Display. We will keep you updated whenever this changes. Thank you and hope you have a great rest of your day.
How can I view my monitor from work when I am off my homes wifi ?
Hi Christimedina, you can defnitely still view your iBaby monitor from work by using your phones 4G LTE or your workplace Wi-Fi connection. Thank you for your question! Have a great rest of your day.
The Ibaby monitor M6 was handed down to me by a family member however it is not allowing me to connect. I’m not sure if it is because I don’t have my initial USB cable that came with my phone or if there is another issue. I have both 2G and 5G WiFi
Hi Heaven, in order to connect and install the iBaby Monitor M6 or M6T you must have access to a 2.4 GHz internet connection. If this is correct, please do a hard reset of the monitor with the following instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not help your connectivity, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will have more troubleshoot information regarding this matter. Thank you and have a great day.
I love this monitor. Works from thousands of miles away. So easy to control. Video quality is great!
How are you watching from far away?? This is a major point for me as I travel for work…. thanks!
Hi Will,
You can definitely watch and control your smart iBaby Monitor whenever you’re away from home! All you need is a mobile device with internet connection (Wi-Fi or LTE Mobile Data). So that means when you’re away on your business trip, you’ll still be able to see your little one back home. If you have any other questions, please don’t hesitate to let us know. Thank you and have a great rest of your day.
Hi,
I have set up a new router. I have connected to 2.4g and pressed the black button till hear the sound. But I still cannot connect to the monitor. What can I do? Please help.
Hi Walter,
I believe a hard reset of both the router and the iBaby monitor will help troubleshoot this matter. Please reset the router. Once you have reset the router, please follow the hard reset instructions for the iBaby Monitor.
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
If this does not help your connectivity, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will have more troubleshoot information regarding this matter. Thank you and have a great day.
Is there a way to set a timer on the music player? Ours just keeps playing after one song is done.
Hi Sarah, unfortunately the music player cannot be set on a timer. You can only set the white noises on a timer. We apologize for the inconvenience.
When I put the do not disturb on my phone at night my iBaby alerts don’t come through. Any way to add the app to favorites so I can get the alerts but not all of the other email, junk calls, etc?
Hi Melanie, if you put your phone on do not disturb you will no be able to receive any of the iBaby alerts. The way to only receive iBaby notifications is to manually turn off all other notifications and only leave the iBaby alerts on. If you have anymore questions, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5PM PST). Thank you and have a great rest of your day.
My monitor was working great until i upgraded my router, i have already deleted old account deleted app reinstalled app, touched reset for 60 seconds and still gets stuck on step 1 of activation.
Hi Marco, thank you for reaching out to us.
Since you have recently upgraded your router, I would like for you to make sure you’re connected to your 2.4 GHz internet connection. If you’re not connected to the 2.4 GHz, the iBaby M6/M6T will not install. If you’re sure you’re connected to your routers 2.4 GHz internet connection, you will need to do a hard reset of the monitor by following these instructions:
1.Open the app and tap the Menu button (upper left)
2.Select Settings
3.Scroll down and tap the big pink “Delete iBaby” button
4.Log out iBaby Care app
5.Plug the camera into the wall socket NEAR YOU ROUTER (in the same room as router)
6.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone
7. Re-install the monitor following the on-screen instructions
This should help your monitor install. If this does not help, please contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will have more troubleshoot information regarding this matter. Thank you and have a great day.
My iPhone doesn’t play the specified alert tone when there’s a motion or sound alert, I only get a vibrating push notification. Is something wrong?
Hi Andrew, thank you for reaching out.
Firstly, you must go into your phone’s settings and edit your alert tones so that you can receive sound notification when there is a motion or sound alert.
If you have anymore questions or concerns, please don’t hesitate to contact our customer support team at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
When I take a picture from the M7 it saves to my phone without any issue. However, when I take a video it doesn’t seem to save anywhere……how do I access the videos to share them?
Hi Ed,
Thank you for reaching out to us. When you record videos or take pictures with the iBaby Care App they will all be stored directly into the iBaby Care photo gallery. (Sometimes videos get stored at the bottom so make sure to scroll down). Once you find your video/photo from your video gallery you you need to tap on it and then tap on the export button that gives you the option to save to you phone or to share it on your social media.
If you’re still having trouble with this, please don’t hesitate to contact our customer support team at (650) 396-2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will be glad to answer any questions you have.
once you’ve turned on video recording, how can you keep the video recording even when you’ve logged off the app? also, how much file size can the app store?
Hello Oreo,
Thank you for reaching out. If you want to record a view, you must keep the app open or you can use your phone without closing (quitting) the app. If you log out of your account, no video will be recorded.
You have 500 MB of free cloud storage.
If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com or at (650) 396- 2436 (M-F 9-5 PM PST). Thank you and have a great rest of your day.
There is a small halo ring that shows during the night vision and interrupts the view of my baby. why does this happen? Any way to remove ?
Hi Elizabeth,
We apologize for the inconvenience this has caused you. It sounds like you may need a replacement of your monitor since it shouldn’t have a halo effect. Please email a screenshot along with a proof of purchase to our support team at support@ibabylabs.com for a replacement. Thank you and have a great rest of you day.
I am looking to buy, will the app stay open on an iPhone/iPad or will the app time out and allow the iPhone/iPad to lock the screen and blackout?
Or has the tech team written the code to allow the app to stay open and on for as long as the app is being used??
Hi Mathew thank you for your question,
You can definitely keep your iPhone or iPad open without it timing out as long as you have a consistent Wi-Fi connection.
If you have anymore concerns, please don’t hesitate to contact our customer support team at (650) 396- 2436 (M-F 9-5 PM PST) or at support@ibabylabs.com. They will be glad to assist you with any other questions you may have. Thank you and have a great rest of your day.
Hi I have two question… I aminterested in the M6 or M7 but how do you use them when going on Holiday? I had that problem before with other monitor that was app based.. even though the hotel has WiFi was not able to setup the monitor on it… The other question is> How do you use it when having a babysitter, can you have a temp. Access to the app? I don´t want babysitter to have access to the app really, but she need to have access to the monitor whille babysitting….
Hi Tonje,
Unfortunately, all iBaby monitors will not function in hotels because of safety issues. Hotels usually have firewalls and restrictions setup that don’t allow you to install the baby monitor. Though, You can use a portable hotspot (not your phone as a hotspot) to connect your monitor if you are traveling and staying in a hotel.
As for your babysitter, you can invite her as an invited guest and give her permission to view or control the monitor. You as the owner have the power to limit and control her access level straight from the app.
All your babysitter will need to do i