iBaby Care M7 Installation

iBaby Care M7 Installation

First time setup Instructions:

Before Setup

Please double check that you have the following before we start the setup process:

  1. iBaby monitor power cord (please do not use other power cords)
  2. A genuine Apple cable
  3. Confirm you are connecting to a 2.4GHz network with WPA/WPA2 protocol. iBaby monitors will not work with WEP protocol.

Before installing your iBaby monitor

Connect your phone to the Wi-Fi network you want iBaby to connect to.

Most our users report better performance when paired to 2.4GHz network.The optimal location for your monitor is on the same floor as your iBaby, less than 15 feet away.

Download the iBaby Care App:

Apple iPhone or iPad

Download the iBaby Care App from the Apple App Store.

 

Google Pixel, Samsung, or any Android:

Download the iBaby Care app from the Google Play Store.

Installing iBaby Care M7 On iOS or Android Device

Installing iBaby Care M7 On iOS or Android Device

iOS Install

Applies to video monitors: M2S+, M6, M6T, M6S, M7, M7Lite

  • Connect your phone to a 2.4 GHz Wi-Fi network
  • Plug in the power adapter
  • Connect the monitor to your phone with an OEM Apple cable.
  • Two Alert Messages will appear
  • Two Message Alerts will pop up on your device

Share Wi-Fi Settings? – Tap Allow
iBaby Care would like to Communicate with this device – Tap Allow

  • The iBaby Care app will Open on its own
  • If you don’t have an iBaby account, tap Register to create one for free.
  • Choose your iBaby model (product).
  • Follow the on-screen instructions.

 

Android Installation:

Connect your phone to a 2.4 or 5.0 GHz Wi-Fi network

  • Plug in the power adapter
  • Open the iBaby Care app
  • If you don’t have an iBaby account, tap Register to create one for free.
  • Choose your iBaby model M6S, M7, M7Lite.
  • Follow the on-screen instructions.

Android Installation Error Code:

I receive an error code when I try to set up my iBaby monitor. What can I do?

You may receive an error code when trying to set up your iBaby monitor. Below you will find a list of error codes and the corresponding tips:

1X004: The Wi-Fi password you entered during the setup process was incorrect.

Verify your Wi-Fi password then try the setup process again. Tap Show Password at the bottom of the password field when entering your network password to double check you have entered your password correctly.

1X005: Get Pack Data Failure
The app failed to install complete information from the cloud. Send an e-Mail to support@ibabylabs.com

with this error code in the subject line.

1X006: Get Pack Data Time Out
The iBaby monitor and the device failed to communicate. Test your internet connection by connecting to your Wi-Fi with a mobile device and loading a web page (i.e., Safari, Chrome, Mozilla, etc…)

1X009: No Device Found
Smart Configuration issue. Reinstall the monitor one more time, (did you hear the “dingding” chime from the iBaby?) If you are still receiving the same error code, please send an e-Mail to support@Ibabylabs.com with this error code in the subject line.

2X002: Turn the mobile data off on your Android device.
To turn the mobile data for most Android devices follow these steps:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings > Connections > Data usage.
  3. Tap the Mobile data switch to turn on or off .
  4. If prompted, tap Turn Off to confirm.

Common iBaby Care M7 Questions:

2 thoughts on “iBaby Care M7 Installation

    1. Keren Lopez

      Hi Jennifer, thank you for reaching out!

      Yes, our iBaby Care App supports Android 9.If you have any other questions, please don’t hesitate to reach out again. Have a great rest of your day.

      Reply
    1. Keren Lopez

      Hi Sue,

      We’re so sorry for the huge inconvenience. We are currently facing an issue with the Google Play store that has resulted in the removal of the iBaby Care app. The app has no virus and none of your personal information is at risk, however Google has failed to make our app live. Our engineers are working hard to restore the app and it should be back up later this evening, if not sooner.

      Again, we’re so sorry for the inconvenience. If you have any other questions about this issue, please don’t hesitate to reach out to our support team at 650-396-2436 (M-F 9-5 p.m.).

      Reply
      1. Keren Lopez

        Hi Brittaney,

        The iBaby Care app is up and running on the Google Play Store. Please let me know if you encounter any issues with the App so I can report back to our engineers. Thank you and we appreciate your patience. Have a great rest of your day.

        Reply
    1. Keren Lopez

      Hi Sonia,

      We’re so sorry for the huge inconvenience. We are currently facing an issue with the Google Play store that has resulted in the removal of the iBaby Care app. The app has no virus and none of your personal information is at risk, however Google has failed to make our app live. Our engineers are working hard to restore the app and it should be back up later this evening, if not sooner.

      Again, we’re so sorry for the inconvenience. If you have any other questions about this issue, please don’t hesitate to reach out to our support team at 650-396-2436 (M-F 9-5 p.m.).

      Reply
    1. Keren Lopez

      Hi Kevork,

      The iBaby Care App is now up and running on the Google Play Store. Don’t hesitate to let me know if you encounter any other issues so I can report back to our team.

      Thank you and I hope you have a great rest of your day.

      Reply
    2. Donna

      Can you purchase a new base plate for the M7 as I only have 3 prongs at the bottom not 4? Guessing one has come of, I’m in NZ thanks

      Reply
      1. Keren Lopez

        Hi Donna.

        Yes, under the accessory section in our shop, you can find and purchase the base for your monitor.

        Thank you!

        Reply
  1. Sarah Goodwin

    I’m trying to download the iBaby Care app on my iPad and it keeps telling me it’s not compatible with my iPad?

    Reply
    1. Keren Lopez

      Hi Sarah,

      We’re so sorry for the difficulty you’re facing with the iBaby Care App. Can you please try updating your iPad to a newer software version above 9.3.5? The iBaby Care App is functional on software versions above 9.3.5. If that’s not possible, we’re working with our engineers to bring a fix to this.

      If you have more questions, please reach out to our customer support at support@ibabylabs.com or by calling at (650) 396- 2436 (M-F 9-5 PM PDT). Thank you!

      Reply
  2. Pablo Martel

    No avanza del paso 1 donde se activa el compartir el internet? ya he escrito 3 veces y solo he recibido 1 respuesta!

    Reply
    1. Keren Lopez

      Hola pablo

      Lamento la dificultad que tiene para instalar su iBaby M7.

      Verifique que esté utilizando una banda Wi-Fi de 2.4 GHz o 5 GHz. Recomendamos que use 2.4GHz ya que la mayoría de nuestros clientes tienen un éxito más rápido al instalar en esa banda. Además, antes de instalar, asegúrese de que la luz LED detrás del monitor parpadee en rojo. Si no es así, presione el botón de reinicio negro (detras del monitor) durante 30 segundos hasta que escuche un tintineo o la luz LED comience a parpadear en rojo.

      Si esto no le ayuda a instalar el monitor, envíe un correo electrónico a nuestro equipo de soporte a support@ibabylabs.com con una descripción de su problema y su número de teléfono para solicitar una llamada telefónica de nuestro equipo.

      Muchas gracias y espero que tengan un buen descanso de su día.

      Reply
  3. Caro

    Just received new M7 monitor, when we turn it on the camera does not love or Jingles . It does not connect to any WiFi as no pop ups open up on iPhone. What is wrong with it? Did we receive a broken monitor?

    Reply
    1. Keren Lopez

      Hi Caro, thank you for reaching out. Is the LED light behind the monitor flashing red? If it is, the monitor is ready to install. Please download the iBaby Care App from the Google Play Store or App Store. Then make an account and follow the onscreen instructions to install the monitor. If you need help installing, please call our customer support at (650) 396-2436 (M-F 9-5pm PDT). They will be able to guide you through the installation process. Thank you and have a great rest of your day.

      Reply
  4. Boris Munoz

    My wife has android and I use iOS, we tried to configure it using both phones but cannot get the app to setup in both at the same time, only one of them is allowed to work…android or ioS 🙁 We tried hard reset but we got the same problem.

    Reply
    1. Keren Lopez

      Hi Boris, thank you for reaching out. You and your wife will need to have different log-in accounts in order to both view the monitor. Then the person who installed the monitor will need to invite the other user as an ‘invited user’. Only one person will need to install the monitor on their account. If you need any help installing the monitor or more explanation over invited users, please reach out to our support team at support@ibabylabs.com or by calling at (650) 396-2436 (M-F 9-5 PM PDT). Thank you and have a great rest of your day.

      Reply

Leave a Reply

Your email address will not be published. Required fields are marked *