iBaby Care M6/T/S General Usage

iBaby Care M6/T/S General Usage

You can use iPhone, iPad or Android devices to install your iBaby Care M7.  (All iOS devices must be running iOS version 6.0 or newer).

The M6 series of iBaby monitors all require different internet bands in order to connect. Match yours to the list below:

iBaby M6- 2.4 GHz Internet Connection

iBaby M6T- 2.4 GHz Internet Connection

iBaby M6S- Dual Band (Either 2.4GHz or the 5GHz band)

The iBaby Care M7 has a wide viewing range using the night vision feature that allows you to see within 5 meters (16 feet).

An unlimited number of invited users can access your iBaby monitor. However, only four users can access the monitor simultaneously.

The iBaby M6 series line video quality varied depending on your monitor. Pick your on the list below:

iBaby M6- 720p HD Video

iBaby M6T- 720 HD Video

iBaby M6S- 1080p HD Video

Both the iBaby M6T and the M6S can measure temperature and humidity. The M6 cannot.

The status light behind the iBaby monitor lets you know what is going on with your iBaby monitor.

In order to add a new user, go to the menu button on top left hand side of the iBaby Care app.

Then select View & Invite Users. Now you can invite them by email as well as modify their access. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.

If the user is already on the list, tap on their email address, delete the user and re-invite.

ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

Having multiple devices under the same Wi-Fi connection or band can cause the Wi-Fi signal strength to decrease. This can cause your iBaby Care M7 to freeze, lag or disconnect. If this occurs, we recommend performing a speed test to determine your internet speed test. Your internet upload speed should be at least 2.4 mbps to establish a secure network connection.

Darker rooms will cause the video display to show in black & white. If this is not the case, check your display settings for Night Vision and make sure it is set to AUTO, which should restore the color. To do so go into the iBaby Care App > Settings > Display Settings > Night Vision.

You can definitely use an LTE network to view your monitor feed. The monitor needs to be connected to your home router to work on your Wi-Fi. Once the monitor is installed, you can access the video feed through a 4G and LTE network from any location as long as you have service.

If the installation on your iBaby monitor failed complete a hard reset of the monitor, then re-try installation. To reset your monitor press the back reset button for 30 seconds until you hear the iBaby jingle.

121 thoughts on “iBaby Care M6/T/S General Usage

  1. Adrian Bustamante

    My baby dropped it and now I cannot connect it to the app. The camera is working as I see the LED indicator and I can listen when it switches from night vision to day vision. I tried resetting but the reset button isn’t responding either. I’ve left it pressed many times from 5s to 2 minutes. Please help me. iBaby M6S

    Reply
    1. Keren Lopez

      Hi Adrian, I’m so sorry to hear this. I suspect that since the monitor was dropped, it must have damaged the lens or the inside component that control the video functionality. Please contact our customer support at support@ibabylabs.com or call us at (650) 396-2436 (M-F 9-5 PM PST) to see if there is anything they can do to help you. Thank you and have a great rest of your day.

      Reply
    2. Leslie

      I’m having an issue with alerts. They just stopped working. I’ve logged out and logged back in but they still are NOT working.

      Reply
      1. Keren Lopez

        Hi Leslie, I’m so sorry that you’re having trouble with the alert notifications.

        By any chance, are you an invited user or have invited users viewing the account? Sometimes, another member of the family who has access to the monitor may alter your alert notifications. If this is not the case, and the monitor is simply not alerting you anymore, please reach out to our customer support at support@ibabylabs.com for more information on how to resolve this issue.

        Thank you and have a great rest of your day.

        Reply
        1. Keren Lopez

          Hi Sabrina,

          I’m so sorry to hear that your brand new monitor is not powering on. Please email our customer support for a replacement of your monitor at support@ibabylabs.com and write on the subject line “URGENT”.

          Thank you and I hope you have a great rest of your day.

          Reply
  2. Jeffrey Peterman

    I am happy with my M6S, but wish there was a way to view it on a Kindle Fire – this would give me a cheap external monitor to leave set up all the time. Any plans for a Kindle Fire app? Secondly (and this would help avoid the first issue), is their a Web viewer that works in a browser? This would allow me to leave a view open in a window on my PC when at work – and I could use that method on the Fire too (although not as good as the app).

    Reply
    1. Keren Lopez

      Hi Jeffrey,

      Thank you for reaching out. We’re glad to hear that you’re happy with your iBaby M6S. Currently, there are no plans to implement the iBaby Care App onto the Kindle Fire. I will forward this request to our engineers. However, we do offer the PC windows iBaby Care App which you can download on our support page. https://ibabylabs.com/support/ (scroll down).

      We’re still working on the Macbook/iMac app which should be release in the near future.

      If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

      Reply
  3. Max

    hello, i am plannig to buy one and have one doubt
    can i see my baby at work, i need tho see my baby using my 4g far away from home is it possible at m6s ibaby?

    Reply
    1. Keren Lopez

      Hi Max, thank you for reaching out.

      Yes, you can definitely view your iBaby M6S whenever you are away from home. You can do so using your 4G or any available Wi-Fi. You also have the option of downloading the iBaby Care App on your windows PC so you can view it on your desktop. If you have any other questions, please don’t hesitate to contact us again. Have a great rest of your day.

      Reply
  4. David

    Hi,
    I can no longer play music or white noise on the ibaby m6s. I choose something to play and it is stuck on the loading wheel. Everything else works.

    David

    Reply
    1. Keren Lopez

      Hi David, we apologize for the trouble this has caused you. We know it’s important to have the music feature functioning properly. To fix this matter, I believe a hard reset of the monitor will help. To do so please follow the instructions below:

      *Before resetting your monitor, save any images or videos from your gallery to your phone. These images/videos will be deleted once you reset the monitor.

      1. Open the iBaby Care App and tap the menu button (upper left)
      2. Select settings
      3. Scroll down and tap the “Delete” button
      4. Hold the black reset button (underneath the USB tab)
      5. Re-install the monitor following the on-screen instructions

      Reply
    1. Keren Lopez

      Hi Natasha, thank you for reaching out! Our iBaby M6T is compatible with most popular Android devices that include Samsung, Huawei, Google Pixel, and LG. If you have any further questions, please don’t hesitate to contact our customer support at support@ibylabs.com. Thank you and have a great rest of your day.

      Reply
    2. Zack

      My phone (Note9) said the app had a virus so I tried to uninstall it and reinstall it to see if it would fix the problem. Now the google play store says app unavailable. Not really sure what to do.

      Reply
      1. Keren Lopez

        Hi Zack,

        We’re so sorry for the huge inconvenience. We are currently facing an issue with the Google Play store that has resulted in the removal of the iBaby Care app. The app has no virus and none of your personal information is at risk, however Google has failed to make our app live. Our engineers are working hard to restore the app and it should be back up later this evening, if not sooner. Also, if you have an iOS device, the iBaby Care app is still fully functional on it.

        Again, we’re so sorry for the inconvenience. If you have any other questions about this issue, please don’t hesitate to reach out to our support team at 650-396-2436 (M-F 9-5 p.m.).

        Reply
        1. Sami Stuart

          Is there an estimate on when the app will be available again? It hasn’t come back up as of this morning

          Reply
          1. Keren Lopez

            Hi Sami,

            The iBaby Care App is now up and running on the Google Play Store. If you have any issues downloading it, please let me know so I can report back to our engineering team.

            Thank you for your patience. And we hope you have a great rest of your day.

  5. Michael

    Hello, I just purchased a second M6T and it says it’s firmware is on 1.4.8 while my first one is on 2.7.10. On the new one, it will not let me hit “firmware update”. Please advise. Thanks.

    Reply
    1. Keren Lopez

      Hi Michael, thank you for reaching out. To update the firmware on your iBaby M6T please follow these instructions:

      1. Close the iBaby Care App
      2. Restart Monitor (Unplug and plug back in)
      3. Wait 5 minutes for the monitor to download the firmware from the cloud
      4. Open the iBaby Care App, then go into settings> camera info
      5. Firmware version should be updated

      If this does not help, please don’t hesitate to reach back to us or contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!

      Reply
  6. Caitlyn Hoefs

    My monitor completely stopped working with any phone it was connected to. The screen would just stay black, no video no sound. It’s only 2 years old and worked just fine previously. But for the last couple months nothing. We’ve reset it and reinstalled the app and everything in between but nothing.

    Reply
    1. Keren Lopez

      Hi Caitlyn, I’m so sorry to hear that your iBaby monitor is not functioning properly. This sounds like it could be a connectivity issue. Please try to reset your router by pressing the reset button. After you do so, reset your iBaby monitor by following these instructions:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5.Re-install the monitor following the on-screen instructions (Make sure you install your monitor using the 2.4GHz Wi-Fi band).

      Also, when other users are viewing the monitor, please make sure they are using their own iBaby Care Account to sign in. Sometimes, users have experienced this when two people are using the same sign in information.

      If none of this has helped, please reach out to our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

      Reply
  7. Julie Byrtus

    I purchased the iBabyCare used and I’m wondering if there’s any way the previous owner can still view? Is there a way to ensure they don’t still have access to my camera?

    Reply
    1. Keren Lopez

      Hi Julie thank you for reaching out. If the monitor was reset, there is no way the previous owner can view the video feed. To make sure you did reset the monitor, we recommend that you complete another reset following these instructions:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      If you have any other questions, please don’t hesitate to contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!

      Reply
  8. Sarah

    Hi there!

    We love our M6S monitor. Lately, it has stopped moving left and right – horizontally – but it still moves up and down with no problem. We have tried doing a full reset as suggested in earlier comments, but unsuccessfully. Any suggestions?

    Reply
    1. Keren Lopez

      Hi Sarah, I’m so sorry your iBaby monitor is not functioning properly.

      I believe this might be an issue with the actual monitor which will require some reaching out to our customer support. You can reach out to them through email at support@ibabylabs.com or by phone at (650) 396- 2436 (M-F 9-5 PM PDT). Thank you and have a great rest of your day.

      Reply
  9. Erika Schnidrig

    Mine has never jingled, never reset, never worked. It’s dead and all it does, right out of the box, was flash a red and green light.

    Reply
    1. Keren Lopez

      Hi Erika, I apologize for the huge inconvenience this has caused you.

      This definitely should not have happened to you straight out of the box. Please email our customer support with the subject line ‘attention Bella’ to get this issue resolved. I apologize again for the frustration you have encountered.

      Thank you and have a great rest of your day.

      Reply
  10. Andrew

    We have both am M6s and an M6t. For the last 2 weeks, we have no volume control when the monitors are playing music.

    Reply
    1. Keren Lopez

      Hi Andrew, I’m sorry to hear about the trouble you’re having with the music function on both of your iBaby’s.
      Are you an invited user? Usually if you are an invited user and don’t have access to the music function, you will not be able to control the volume.

      To do so, please let the owner of the monitor (person who first installed the iBaby) give you access by going into Settings > Invited Users and tapping on your email address. After that they can give you permission to play music and control the volume function.

      However, if this is not the case, please complete a reset of the monitor by following the instructions below. (* Before you reset, please save any images or videos from your gallery into your phone since they will be deleted.)

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings
      
3.Scroll down and tap the “Delete” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until the monitor’s LED light flashes red

      5. Re-install the monitor following the on-screen instructions

      If this last step does not resolve the issue, please reach out to our customer support at support@ibabylabs.com or by calling at (650) 396- 2436 (M-F 9-5 PM PDT). Thank you and have a great rest of your day.

      Reply
  11. Dee

    Hi there,
    We had a new WiFi connection installed the other day, and since then I have not been able to get the app to show the picture from the monitor, it just keeps loading and loading but never shows. The light on the monitor is red. Is there something I can do to get it to recognize the new WiFi – I am assuming that is the problem because that is when the issue started, and we haven’t had any issues since we got it in 2015. I tried deleting the app and adding it again, re signing in, etc.
    Thank you!

    Reply
    1. Keren Lopez

      Hi Dee, I’m so sorry for the inconvenience this has caused you.

      Whenever you’re using a new Wi-Fi connection, you will need to complete a hard reset fo the monitor. This will reset the monitor to factory settings and will allow the monitor to recognize the new Wi-Fi.

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      Please let us know if this worked! Thank you and have a great rest of your day.

      Reply
  12. Sadaf Asmaie

    I just received this as a gift, I am trying to set it up and it wont let me create a username in the app. Says to contact customer service.

    Reply
    1. Keren Lopez

      Hi Sadaf, we’re so sorry for the inconvenience this has caused you. We’re currently having some problems with the iBaby Care App which our engineering team is working hard to resolve. We apologize for the trouble this has caused you and your family and we appreciate your patience while we fix these issues.

      Reply
  13. Paul

    Hi- my M6s monitor has suddenly stopped working. I have tried resetting the camera and reloading the app- I now can’t log into the app though- I get an error message stating “Application internal error- please contact customer service”

    Reply
    1. Keren Lopez

      Hi Paul, we’re so sorry for the inconvenience this has caused you. We’re currently having some problems with the iBaby Care App which our engineering team is working hard to resolve.. We apologize for the trouble this has caused you and your family and we appreciate your patience while we fix these issues.

      Reply
  14. Jared Adams

    My app is saying Application Internal Error and to contact customer support. What do i need to do to get it working again?

    Reply
    1. Keren Lopez

      Hi Jared, we apologize for the inconvenience. we are currently having issues with the iBaby Care App that wont allow users to register or sign in. Our engineers are working hard to resolve these issues and we appreciate your patience during this time. Please allow 24 hours for the iBaby Care App to be back up and running. We apologize again for the inconvenience.

      Reply
    1. Keren Lopez

      Hi Marina, we apologize for the inconvenience. We are currently experiencing a high volume of messages and we’re answering as soon as they come in.

      We are currently having issues with the iBaby Care App that wont allow users to register or sign in. Our engineers are working hard to resolve these issues and we appreciate your patience during this time. Please allow 24 hours for the iBaby Care App to be back up and running. We apologize again for the inconvenience.

      Reply
    2. Keren Lopez

      Hi Marina, we apologize for the inconvenience. We are currently experiencing a high volume of messages and we’re answering as soon as they come in.
      We are currently having issues with the iBaby Care App that wont allow users to register or sign in. Our engineers are working hard to resolve these issues and we appreciate your patience during this time. Please allow 24 hours for the iBaby Care App to be back up and running. We apologize again for the inconvenience.

      Reply
    1. Keren Lopez

      Hi Lara, thank you for reaching out.

      Sometimes the pins on the base could become stuck over time, and this may cause the ‘no base’ message to pop up. Usually, pressing down on the pins will resolve this. However, if it does not, you may need a base replacement. If you’re under the 1-year warranty you can get a replacement by emailing our customer support at support@ibabylabs.com. Thank you and have a great rest of your day!

      Reply
  15. Mah

    Hello, can i connect my monitor to the phone when i’m outside the house? (Means not using the same wifi for both)?

    Reply
    1. Keren Lopez

      Hi Mah, thank you for your question.

      Yes, you can definitely view and access your iBaby monitor remotely (outside the house) as long as your phone/pad has internet access like an LTE data or any available Wi-Fi. If you have any other questions, please don’t hesitate to contact us or our support team at support@ibabylabs.com.

      Thank you and have a great rest of your day!

      Reply
  16. Nick Finikin

    Hi there,

    I have recently moved to a new property and had to connect my m6t to another network.

    I followed the instructions of connecting my phone to it by usb and connecting the m6t to the new network, but none of the other devices (wife’s iPhone, iPad and in-law’s OnePlus 3t) now recognise the m6t as being on and I have now lost all abilities (turning sound on etc).

    Is there a way to remedy this other than performing a hard reset?

    Kind regards,

    Nick

    Reply
    1. Keren Lopez

      Hi Nick, I apologize for the experience you’ve had with your iBaby M6T.

      Since you reset the monitor it means that all settings were reset to factory settings. So in order for your wife and in-laws to view the monitor, they will need to be re-invited as invited viewers. To do so please go into Settings > Invite & view Users. Then invite them with the email they use to sign-in to the iBaby Care App.

      Please let me know if this helped. Thank you and have a great rest of your day.

      Reply
  17. bryan c Bazilauskas

    I am attempting to upload my own sounds to the Music part of the app. I take a recording, name it, and app says “Uploaded”. But then I am not sure where to find it!

    Reply
    1. Keren Lopez

      Hello Bryan, thank you for reaching out.

      Whenever you record a message or upload a song, it will be uploaded to the Favorites tab (heart icon).

      Please let me know if you’re able to find it. Thank you and have a great rest of your day.

      Reply
  18. Nicholas Andrioff

    Hi, I’m in Australia and I just bought this monitor on Amazon, not realising it was a 110volt plug. While the monitor work if I plug it into 240volt outlet with an adaptor?

    Thanks

    Reply
    1. Keren Lopez

      Hi Nicholas,

      Yes, you can definitely purchase an adapter so it works with Australian power recipicals. Thank you and have a great day!

      Reply
  19. Ian

    The red lights round the camera appear to be on when nobody is logged into the camera. Is this normal or is the camera being used by a user we can’t detect?

    Reply
    1. Keren Lopez

      Hi Ian,

      Thank you for reaching out. Are you talking about the red light on the lens or the LED light behind the monitor? If there’s a red light from the lens of the monitor, it usually means the night vision is turned on. If there’s a flashing red light from the LED status light behind your monitor, it means there is no internet connection.

      However, none of these red lights mean the camera is being used by someone else. If you have any other questions, please contact our customer support at support@ibabylabs.com. Thank you and have a great rest of your day.

      Reply
    1. Keren Lopez

      Hi Carrie, your comment was not deleted. However, since it’s a technical problem you are facing with your iBaby monitor, I recommend that you email our customer support at support@ibabylabs.com or call them at (650) 396-2436 (M-F 9-5pm PDT). They will be able to issue you a replacement or provide you with other options if they deem that it would resolve the issues with your monitor.

      Thank you and hope you have a great rest of your day.

      Reply
  20. Liza

    Hi,

    We were using our IBabyCare at home and then used for some time in another location. Was no problem in both the places. When we brought it home, it stopped working. It did not fall or smth. We set it as usual, it starts working for few minutes and then the red light is on from the back side which means that there’s no WiFi connection. It’s weird because we used it with the same WiFi (and even in the same place) just couple of months back. Does it mean that something went wrong? Should we send it to the service center and if yes, please let me know where can I find the contacts of the service centers in Russia.

    Reply
    1. Keren Lopez

      Hi Liza, I’m so sorry for the hassle you’ve experienced with your iBaby monitor.

      Since the monitor was moved to a different location, I believe that a hard reset of the device will fix any issues you’ve encountered. This is so the monitor is reconnected to your home Wi-Fi. Please follow the instructions below:

      ** Before you complete the reset, please save any images or videos to your phone since they will be deleted once the reset is complete.

      1.Open the app and tap the Menu button (upper left)
      
2.Select Settings

      3.Scroll down and tap the “Delete ” button
      
4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.

      5. Re-install the monitor following the on-screen instructions

      Please let me know if this helped. If not, I urge you to contact our support team at support@ibabylabs.com or (650) 396-2436 (M-F 9-7:30pm PDT). Thank you and have a great rest of your day.

      Reply
  21. Jessica

    If i turn on the app at night to view my son the infrared light (the red lights that are in a circle formation around the lens) goes on… however for some reason I can’t get it to shut off when I close the app. It stays on indefinitely and he starts freaking out and pointing at it. How do I get it to go off???

    Reply
    1. Keren Lopez

      Hi Jessica,

      I’m so sorry to her that the night vision is frightening your little one. These lights are there so you can be able to see the nursery when it’s dark or during the night. If you would like to turn the night vision off after you monitor your baby, you can head into settings > display settings > night vision (Off).

      Thank you! If you have any other questions, don’t hesitate to contact us again or reach out to our support team at support@ibabylabs.com. Thank you!

      Reply
  22. Ewa

    Hi,
    Hi,

    Is there a way to disable flashing blue light at the base of the camera? It’s driving me insane and is very distracting for the baby! I need to keep the room pitch black and the light is very disturbing.
    Thank you for your help!

    Reply
    1. Keren Lopez

      Hi Ewa, thank you for reaching out. Usually when the iBaby monitor flashes green (there is no blue light so I will assume it is green) it means there is no Wi-Fi connection. Usually a reset of the router will help re-establish a connection with the iBaby. However, if this continues after the reset, please reach out to our customer support for more troubleshooting steps at support@ibabylabs.com. Thank you and have a great rest of your day!

      Reply
  23. Geoff

    When using the monitor overnight (or for other long periods of time) the iBaby Care app will shut down or crash without warning after a few hours. We can’t tell exactly how long before it shuts down, since its overnight and we’re asleep. When we wake up, the monitor is off and we have to reopen the app. This appears to be an issue only after the latest app update from August 27th. Please look into if this is an app bug or if something else is going wrong.
    App version 2.3.9
    iPhone 5, iOS 10.3.4

    Reply
    1. Keren Lopez

      Hi Geoff,

      I’m so sorry for such a late response. I’ve been waiting for an update on this issue from our support team. Fortunately, they have release a new app update that will fix the issue you have encountered with the iBaby Care App. If the app update does not help with this issue, please let me know so I can forward your information to our support team.

      Thank you and have a great rest of your day.

      Reply
  24. Danielle

    Hi, we use our monitors on our smart phones and oftentimes both during the day and at night it will just spontaneously shut off and log out of the iBaby app. We make sure that our phones don’t have any other apps running but I will wake up during the night and the video will have just logged out. What could this be?

    Reply
    1. Keren Lopez

      Hi Danielle,

      Thank you for reaching out. Are you both using the same login information to use the iBaby Care App? Because if you are, the iBaby care app will automatically log one of the users out.

      If this is the case, please have the account owner (person who first installed the monitor) invites the other person with their email address to be an invited user.

      Please let me know if this issue persists after you do so. Thank you and have a great rest of your day.

      Reply
  25. D Escobar

    I have been having to reset my monitor because when I try to use the “Music” function the app freezes, and after restarting the app the “Listen” function stops working as well. Resetting the monitor fixes the issue but it would be nice if the monitor worker like before. Any tips?

    Reply
    1. Keren Lopez

      Hi Escobar,

      I’m so sorry for the huge inconvenience this has caused you. There is an app update ( Version 2.4.0) that will fix all the issues you have encountered with your iBaby monitor. Please let us know if things are back to normal with the update. Thank you and have a great rest of your day.

      Reply
  26. Lyne Sosiak

    Hello,
    I have a M6T and I have it since 2017, now we are expecting another baby and was wondering if I purchase another unit would the App support both monitors at the same time.
    Thank you

    Reply
    1. Keren Lopez

      Hi Lyne,

      Congrats on your new bundle of joy! We’re so happy that you picked iBaby to continue monitoring your little one. Yes! You can definitely use both iBaby monitors under the same app. We have also rolled out a neat feature, split screen, that will allow you to view and listen to both monitors at the same time.

      If you have any other questions, please don’t hesitate to contact us again! Thank you and have a great rest of your day.

      Reply
  27. Roni

    I am having issues with the app since upgrading to the new iPhone 11 pro. The app starts to open and then just goes away. I can not get it to work. Is there an app update to fix the bug? I am having this issue with both the iBaby and iFam apps. My cameras are useless now as I have no way to see them.

    Reply
    1. Keren Lopez

      Hi Roni,

      I’m so sorry to hear about the trouble you’re having with your new iPhone.

      We have become aware of the issue that causes devices on the new iOS 13 to crash. Our engineers are working hard to release a new update as soon as possible to fix this.

      In the meantime, please keep an eye out on any new iBaby Care App updates in the app store. Thank you and have a great rest of your day.

      Reply
  28. Shab

    Hi – I have 2 of the iBaby M6T monitors and am having a lot of issues with the App staying open when the monitors are in use. The app keeps closing and bringing the phone and iPad to the home page. This happens all the time and it happens both in single screen mode as well as in split screen mode. Is this a common issue? And how can I fix it?

    Reply
    1. Keren Lopez

      Hi Shab,

      I’m so sorry for the huge inconvenience the app is causing you. We understand it’s crucial to have your baby monitor functioning properly. After a few reports, we have become aware that the iBaby Care App keeps crashing. This is an unusual occurrence, but our engineers are working hard to release an app update so it can resolve this issue entirely.

      We appreciate your patience. Please keep an eye out on the app store so you can update the iBaby Care App as soon as it is released. Thank you!

      Reply
      1. Ernesto Illas

        Trato de conectar mi teléfono a la cámara y me da un error y también dice que la cámara no soporta la red de 5gb.. que me recomiendan??

        Reply
        1. Keren Lopez

          Hola Ernesto

          Lamento mucho saber que tienes problemas para instalar tu monitor. ¿Puedes verificar si tiene un monitor iBaby compatible con doble banda? Los únicos monitores que pueden instalarse en el 5G son los iBaby Care M7, M7 Lite y M6S. Si tienes un monitor compatible con las dos bandas, por favor trata de hacer un reset del monitor presionando el boton negro por 30 segundos (esta ubicado detrás de su monitor). Depues trata de instalar el monitor otra ves.

          Si nada de esto te ayuda, por favor mandale un mensaje a nuestro equipo de apoyo support@ibabylabs.com. Muchas gracias, y espero que tengas un lindo dia.

          Reply
  29. Adrienne Day

    Hi there – with the new apple update (13.1.2), the iBaby app does not open/work. Will there be an update to ensure it remains compatible? Holding off updating our other phone as we need to be connected to the monitor!

    Reply
    1. Keren Lopez

      Hi Adrienne,

      We apologize for this huge inconvenience as we know it’s crucial for you to have a functioning monitor. Our engineers have worked hard to release a new update. We have submitted it to the Apple team and we’re just waiting for their approval. Once it’s approved, you will see it as an update in the app store. In the meantime, we recommend that you don’t update any of your other phones so you can still view your monitor.

      Thank you for your patience. Have a great rest of your day.

      Reply
  30. Aric Guité

    There is a bug in the iOS app that drains battery.

    I didn’t use it at all yesterday, but the app was the top battery drain due to audio.
    I was playing with my toddler this morning, pretending to take a call on the iPhone, and noticed a low static sound coming from the speaker. I force-quit the iBaby Care app, and the sound went away. I didn’t have any sound playback activated in iBaby.

    Hopefully with this information you can fix this!

    Reply
    1. Keren Lopez

      Hi Aric,

      Thank you for reporting this issue. I have forwarded your message to our customer support and our engineering team for further investigation. Thank you and I hope you have a great rest of your day.

      Reply
  31. Tim

    Following a recent software update, the iBaby app now has a background service bug which drains the battery. Even when audio is turned off and the app is idle, it continues to quickly drain the battery on my iphone unless i manually quit the app after I finish using it.

    Thanks

    Reply
    1. Keren Lopez

      Hi Tim,

      I’m so sorry to hear you’re experiencing a battery issue after the iOS update. I have forwarded your message to our customer support and our engineering team for further review.

      Thank you. Have a great rest of your day.

      Reply
  32. Bobbie

    I am having trouble getting into the iBabyCare app. Every time I go into the app to into my email address and password I can add my email address but when I enter the password it will show nothing.

    Reply
    1. Keren Lopez

      Hi Bobbie,

      Thank you for letting us know about this issue. We have just tested it and it seems to be a glitch with the new iOS Dark Mode. However, even in dark mode you are still typing, you just can’t see it. Please try using the “light” mode to sign in if this is bothersome.

      I will also forward this issue to our engineers so they can release an update and fix this glitch. Thank you!

      Reply
  33. Tanya

    So far my experience with the iBaby has been very disappointing.
    The monitor stopped working after 7 months of use. We contacted support and after a month of emails and calls back and forth, they finally asked us to ship it out for replacement. We did just that after $30 in shipping charges.
    Got the replacement today after 3 weeks, and the monitor in the box is an older version, nit the same model we had, so its not compatible with the stand and mount. Again beyond disappointed.
    We are so frustrated with this experience. Still waiting to hear back from support again.
    Dont expect a positive review.
    The monitor itself was good. But I need it to be in working condition in order to enjoy it.

    Reply
    1. Keren Lopez

      Hi Tanya, I’m so sorry to hear about your experience with our support team. We have looked you up in our system with the email: tanyad_leema@hotmail.com but we cannot find a record. Can you please reply to this comment with the mail you have used to correspond with our team. We will then be able to solve this issue and get you going with a functioning monitor. Thank you!

      Reply
    1. Keren Lopez

      Hi Catie,

      I’m so sorry to hear that the iBaby App is not working with the your new iOS update. Can you please check if you have an update for our app in the app store? We have release an app update that should have fixed this issue.

      I will still forward your message to our engineers and support team. Thank you and have a great rest of your day.

      Reply
  34. Mark van Lunenburg

    Hi,

    I can’t seem to login to the ibabylabs site. Apps are working fine however login to the website says that my username is not recognized.

    Reply
    1. Keren Lopez

      Hi Mark,

      Thank you for reaching out.

      The login to the website and the iBaby Care App are two different accounts. Your account on the iBaby Labs website only gives you access to past orders or to check the status of any current orders.

      Please let me know if you need any help.

      Reply
  35. Allison Mainhart

    I am unable to use the “speak” option on the app. I have checked all of the settings and everything is turned on. Can you assist?

    Reply
    1. Keren Lopez

      Hi Allison,

      Thank you for contacting iBaby! Are you by any chance an invited user? Because if you are and you don’t have permission, you will not be able to use the ‘speak’ feature. If this is the case, please get the account owner (person who first installed the iBaby) to invite you by going into the iBaby Care App > Settings > Invited users

      However, if you’re the one who installed the monitor and can’t ‘speak’ please reach out to our support team at support@ibabylabs.com for troubleshooting steps.

      Thank you and have a great rest of your day.

      Reply
  36. Valerie

    Hello, the app doesn’t work at all after the last IOS update. It won’t even open, just crashes. When are you going to update it? The monitor is completely worthless to me.

    Reply
    1. Keren Lopez

      Hi Valerie,

      I’m so sorry to hear that this is still happening to you. Please make sure that your phone and the iBaby Care App are updated to the latest versions. If you have already done so, and you still can’t open the monitor, please delete the current iBaby Care app you have and download our test app by following these links:

      iOS Phone: https://testflight.apple.com/join/w0eafy5N
      Android Phone:

      Please let me know if the link does not work for you, so I can have our engineers take a look. Thank you!

      Reply
  37. Monica

    I have had this device for a month. It was working fine then 2 days ago I couldn’t see the nanny and my baby at work the screen was black, I went home reset it with ur instructions on website. Pulled it up on my phone and it worked. Left the house and again black screen

    Reply
    1. Keren Lopez

      Hi Monica,

      I’m so sorry to hear that you can’t view your video feed. Can you try lowering the resolution of the video feed? Sometimes, LTE data can have a weak signal and if the monitor is set to a high resolution, it will only show up as a loading black screen.

      To lower the resolution open the iBaby Care App > Device Settings > Display Settings > Video Resolution.

      If this does not help you view your monitor on LTE data, please email our customer support at support@ibabylabs.com for more troubleshooting information. Thank you and have a great rest of your day.

      Reply
  38. Michelle Wearing

    All we can hear is static in the listen mode. I have uninstalled and reinstalled the camera. I have logged in and out of the app. Nothing suggested has worked. I have sent many emails to customer service and they have been no help. I have tried to call the number and just get a generic voicemail box. Can someone help please?

    Reply
    1. Keren Lopez

      Hi Michelle,

      I’m so sorry to hear this. I have made our support team aware that you have tried to call them. I also sent them your email address so you should receive a response from them soon.

      Thank you and have a great rest of your day.

      Reply
  39. Miguel Moreno-Orta

    I have IOS 13.3. For some odd reason the app has embedded its self as a option for calling. It’s is very upsetting because now every time I try to call someone it’s one more step I have to take to chose the number listed over the “call iBaby”. Please fix this. It is very annoying.

    Reply
    1. Keren Lopez

      Hi Miguel,

      Thank you so much for letting us know about this issue. I will forward your comment to our engineers so we can test it and find a solution.

      Thank you! Have a great rest of your day.

      Reply
  40. Jamie

    Hello, I already own one iBaby device and am considering purchasing a second one for our second child. I know you can toggle between multiple devices on the app, however I was wondering if I am able to hear the sound from both devices at the same time. If on the app I am on child #1, will I be able to hear child #2 if they cry? Does the app rotate back and forth between the multiple devices automatically or do we have to do it manually if we want to make sure neither child is making noise?

    Thank you

    Reply
    1. Keren Lopez

      Hi Jamie, thank you for reaching out.

      We have a cool feature, Split Screen, that allows you to view and listen to both iBaby monitors at the same time. The app will not rotate automatically between devices, you will need to tap on whatever video feed you would like to view,

      If you have any other questions, please don’t hesitate to contact us again. Thank you and have a great rest of your day.

      Reply
    1. Keren Lopez

      Hi Daniel,

      We’re so sorry for the huge inconvenience. We are currently facing an issue with the Google Play store that has resulted in the removal of the iBaby Care app. The app has no virus and none of your personal information is at risk, however Google has failed to make our app live. Our engineers are working hard to restore the app and it should be back up later this evening, if not sooner.

      Again, we’re so sorry for the inconvenience. If you have any other questions about this issue, please don’t hesitate to reach out to our support team at 650-396-2436 (M-F 9-5 p.m.).

      Reply
  41. Victoria Crowe

    Why is Verizon considering ibaby care app to be malicious malware. It identified it as a high threat and keeps on asking me to uninstall.

    Reply
    1. Keren Lopez

      Hi Victoria,

      We’re so sorry for the huge inconvenience. We are currently facing an issue with the Google Play store that has resulted in the removal of the iBaby Care app. The app has no virus and none of your personal information is at risk, however Google has failed to make our app live. Our engineers are working hard to restore the app and it should be back up later this evening, if not sooner.

      Again, we’re so sorry for the inconvenience. If you have any other questions about this issue, please don’t hesitate to reach out to our support team at 650-396-2436 (M-F 9-5 p.m.).

      Reply
  42. Sergiu Mihalache

    I received a notice from Device Security on my Samsung smartphone that says that the iBaby Care app is malware and I should uninstall it. I can also not find the app on Google Play anymore. And this is the only way to view the camera feed, so if I have to uninstall this app – the camera becomes utterly useless.
    Any official comment?

    Reply
    1. Keren Lopez

      Hi Sergiu,

      I’m so sorry for the huge inconvenience. Yesterday, we were made aware of an issue with the Google Play store that resulted in the removal of the iBaby Care app. The app had no virus and none of your personal information was ever at risk.

      Our engineers were able to fix the issue with Google, and the app is now up and running so you can download it again.

      Again, we’re so sorry for the inconvenience. If you encounter any other issues, please don’t hesitate to let me know so I can report back to our engineering team. Thank you! And we hope you have a great rest of your day.

      Reply
  43. Alberto

    Dears,
    I’ve just bought Alexa to control smart devices at home and was wondering if there is any way (or future plan) to connect iBaby M6T with Alexa.

    Thanks for the reply.
    Best.

    Reply
    1. Keren Lopez

      Hi Alberto,

      Thank you for reaching out. We currently don’t have any plans to integrate our iBaby monitors with home assistants like Alexa. However, we will forward this suggestion to our developers for future development.

      Thank you and hope you have an awesome day!

      Reply
    1. Keren Lopez

      Hi Mike,

      Thank you for reaching out. If you’re an invited user, can you verify that you have permission to control the music function. However if you are the account owner and you still can’t control the music function, please try deleting and re-installing the app. Then update the firmware of your monitor by going into settings > Device settings > Camera Information > Firmware upgrade.

      If none of these steps help, please reach out to our customer support by emailing them at support@ibabylabs.com or by calling at (650) 396-2436 (M-F 9-5 PM PDT). Thank you and have a great rest of your day.

      Reply
  44. Bron

    Hi iBaby, I have the M6’monitor and it has been an amazing buy for our family (have a child who at 4-years-old is only just now starting to sleep more than 2 nights in a row )
    About a month ago the night vision function stopped working on the monitor. The camera unit was not knocked or moved from its usual position. No click sound can be heard now and the camera can’t “see” anything. None of the night vision settings have been changed and I’ve tried uninstalling and re-setting and re- installing to no avail. All software is up-to-date.
    Please help, I’m so disappointed the product has stopped working because I really still need it!
    Thanks in advance for your assistance.

    Reply
    1. Keren Lopez

      Hi Bron,

      Thank you for reaching out. It seems like the night vision chip might not be functioning properly. Can you please email our customer support at support@ibabylabs.com or by calling at (650) 396-2436 (M-F 9-5 p.m. PDT) to see what your replacement options are.

      Thank you and have a great rest of your day.

      Reply
  45. Laura Clemens

    The night vision just suddenly stopped working. Nothing has changed, it was working last night and today the camera is working but not switching to night vision

    Reply
    1. Keren Lopez

      Hi Laura,

      I’m so sorry to hear that your night vision is not working properly. Please email our customer support to see what your replacement or troubleshooting options are. You can reach out to them by emailing at support@ibabylabs.com. Thank you and have a great rest of your day!

      Reply
    1. Keren Lopez

      Hi Whitney,

      Thank you for reaching out. Unfortunately, you cannot view your iBaby monitor from your Macbook at the moment. I will forward this suggestion to our engineering team for a future release. Thank you and I hope you have a great rest of your day.

      Reply
  46. JP

    Hello….. I now have a total of 3 cameras and the 3rd camera I recently bought I have not been able to get past the activation screen….. I have already tried with 2 different iPhones and one ipad and it keeps getting stuck…

    I need help as this camera will be for my inlaws house when taking care of the baby….

    Reply
    1. Keren Lopez

      Hi JP, thank you for reaching out.

      Can you let us know what monitor you’re trying to install? If you bought an M6, please make sure that you’re installing on the 2.4 GHz band since it will only install on that frequency. We also recommend that you email our support team with more detailed information so they can help you install the monitor at your in-laws home.You can email them at support@ibabylabs.com. Thank you and have a great rest of your day.

      Reply
  47. Amanda

    Is there a way to make this so you can hear your baby crying through the monitor but not have to have the listen button on constantly? Like when the baby cries, the noise is transferred to your phone?

    Reply
    1. Keren Lopez

      Hi Amanda,

      Thank you for reaching out. Unfortunately, there isn’t an option that allows the sound to turn on only when your baby cries. You can leave the audio speakers on or get sound alert notifications. I will forward this request to our engineers for further consideration.

      Thank you and we hope you have a great rest of your day.

      Reply

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