iBaby Care M2C Installation

iBaby Care M2C Installation

First time setup Instructions:

Before Setup

Please double check that you have the following before we start the setup process:

  1. iBaby monitor power cord (please do not use other power cords)
  2. Confirm you are connecting to a 2.4GHz network with WPA/WPA2 protocol.

iBaby monitors will not work with WEP protocol. Before installing your iBaby monitor connect your phone to the Wi-Fi network you want iBaby to connect to.

The optimal location for your monitor is on the same floor as your iBaby, less than 15 feet away.

Download the iBaby Care App:

Apple iPhone or iPad

Download the iBaby Care App from the Apple App Store.

Google Pixel, Samsung, or any Android:

Download the iBaby Care app from the Google Play Store.

Windows PC/ Desktop App

Download

Installing iBaby M2C Plus On iOS or Android Device

iOS Install

STEP 1

  1. Connect your smart device to your 2.4 GHz Wi-Fi connection
  2. Plug the power adapter into your iBaby M2C
  3. Tap continue.
  4. When prompted to, enter your Wi-Fi Password

STEP 2

  1. Wait until the LED light behind your M2C monitor is flashing red.
  2. On your smart device open the settings app then tap on Wi-Fi
  3. Find and connect to the network name that begins with “IBM2C[Serial #]
    * Serial # is located on the back of the neck of your M2C Monitor
  4. Return to the iBaby Care App to finish the installation

STEP 3

  1. Your iBaby M2C is installing. Please do not unplug or disconnect your smart device from your Wi-Fi connection.

STEP 4

  1. After you successfully install your M2C, switch back to the 2.4 GHz Wi-Fi connection you initially used on step 1.

Android Installation:

4 thoughts on “iBaby Care M2C Installation

    1. Keren Lopez

      Hi Samantha, thank you for reaching out! Yes, multiple people can have access to the video monitor. The account owner (person who first installed the monitor) can invite anyone to view and access the monitor. To do so, go to the menu button on the top left hand side of the iBaby Care app.Then select View & Invite Users. This is where you can invite anyone by email as well as modify their access level. If the user you are inviting has difficulty receiving the email, ask them to first download the iBaby Care app, create an account and give you the email address they used to register. Now follow the steps above.

      If the user is already on the list, tap on their email address, delete the user and re-invite.

      ATTENTION: iBaby Care app and iBaby website are two different platforms. The account you used on iBaby website does not grant you a login access on the iBaby Care App. You need to create a new account. Please let us know if we can assist you further.

      Reply
    1. Keren Lopez

      Hi Sharla, I’m so sorry to hear that you cannot install your iBaby M2C. Please try turning off your mobile data before installing the monitor again. This will most likely help. However, if it’s still not installing after turning off your data, please reach out to our customer support at support@ibabylabs.com or at (650) 396-2436 (M-F 9-5pm PT).

      Thank you and have a great rest of your day.

      Reply
  1. Krystal

    I have followed the instructions and I’m connected to the monitors WiFi but it keeps giving me an error message to connect to the monitor WiFi (while i am connected) and i cannot install the monitor.

    Reply
    1. Keren Lopez

      Hi Krystal,

      I’m so sorry to hear that your new iBaby M2C wont install.Please make sure that you’re setting up the monitor using the 2.4GHz Wi-Fi band. Otherwise, the monitor will not install.

      If that’s the case and it’s still not intsalling, please email our customer support at support@ibabylabs.com with the subject line ‘URGENT M2C installation’.

      Thank you and have a great day.

      Reply
    1. Keren Lopez

      Hi Sherley,

      The iBaby Care App is now up and running on the Google Play Store. Please let me know if you have any further issues downloading the app so I can report it to our engineers. Thank you and hope you have a great rest of your day.

      Reply
    1. Keren Lopez

      Hi Noel,

      Thank you so much for reaching out. Unfortunately, we don’t have the app for MacBooks yet. I will forward this request to our engineers for a future release. Thank you so much and have a great rest of your day!

      Reply
  2. erin22011

    This device set up is ridiculous! At this point it looks to be not worth the money. I have done every step, exactly how it is explained, with the correct internet capabilities from three different devices. Yet all we continue getting is “Oops!” 29002. I’ll keep trying a few more times, but so far we are unimpressed!

    Reply
    1. Keren Lopez

      Hi Erin,

      I’m so sorry for the hard time you’re having installing your iBaby M2C.

      This error code tells me that you will need to turn off your phone’s mobile data and only leave your Wi-Fi on when installing. Please install using one account.

      Also, before installing please make sure the LED light behind the monitor is flashing red. If it’s not flashing red, reset the monitor by pressing the reset button for 5 seconds until you hear a jingle or the light flashes red.

      If this doesn’t work, please email our customer support with more information and your telephone number so our team can reach out to you. Thank you and I hope you have a great rest of your day.

      Reply
  3. Erin

    Is this device meant to work without being plugged in because that is what it looks like on. The package and video show it’s not connected but our device doesn’t power on without it being plugged in.

    Reply
    1. Keren Lopez

      Hi Erin, thank you for reaching out.

      The iBaby M2C Plus is the only monitor that has a separate portable battery that allows you not to have the device plugged in to a power outlet. The images on the M2C box are for demonstration only. And the videos with iBaby M2C all have the device plugged in to a power source. If you would like to discuss this further, I recommend you call our support team at 650-396-2436 (M-F 9-5 pm PDT). Thank you and hope you have a wonderful day.

      Reply

Leave a Reply

Your email address will not be published. Required fields are marked *