iBaby Monitor M2S Plus Installation

iBaby Monitor M2S Plus Installation

iBaby M2S Plus

First time setup Instructions:

Before Setup

Please double check that you have the following before we start the setup process:

1. iBaby monitor power cord (please do not use other power cords)
2. A genuine Apple cable
3. Confirm you are connecting to a 2.4GHz network with WPA/WPA2 protocol.

iBaby monitors will not work with WEP protocol. Before installing your iBaby monitor connect your phone to the Wi-Fi network you want iBaby to connect to.

Most our users report better performance when paired to 2.4GHz network.

The optimal location for your monitor is on the same floor as your iBaby, less than 15 feet away.

Download the iBaby Care App:

Apple iPhone or iPad

Download the iBaby Care App from the Apple App Store.

Google Pixel, Samsung, or any Android:

Download the iBaby Care app from the Google Play Store.

Installing iBaby M2S Plus On iOS or Android Device

iOS Install

Applies to video monitors: M2S+, M6, M6T, M6S, M7, M7Lite

  • Connect your phone to a 2.4 GHz Wi-Fi network
  • Plug in the power adapter
  • Connect the monitor to your phone with an OEM Apple cable. • Two Alert Messages will appear
  • Two Message Alerts will pop up on your device

Share Wi-Fi Settings? – Tap Allow
iBaby Care would like to Communicate with this device – Tap Allow

  • The iBaby Care app will Open on its own
  • If you don’t have an iBaby account, tap Register to create one for free.
  • Choose your iBaby model (product).
  • Follow the on-screen instructions.

 

Android Installation:

Connect your phone to a 2.4 or 5.0 GHz Wi-Fi network

  • Plug in the power adapter
  • Open the iBaby Care app
  • If you don’t have an iBaby account, tap Register to create one for free.
  • Choose your iBaby model M6S, M7, M7Lite, M2S Plus.
  • Follow the on-screen instructions.

Android Installation Error Code:

I receive an error code when I try to set up my iBaby monitor. What can I do?

You may receive an error code when trying to set up your iBaby monitor. Below you will find a list of error codes and the corresponding tips:

1X004: The Wi-Fi password you entered during the setup process was incorrect.

Verify your Wi-Fi password then try the setup process again. Tap Show Password at the bottom of the password field when entering your network password to double check you have entered your password correctly.

1X005: Get Pack Data Failure
The app failed to install complete information from the cloud. Send an e-Mail to support@ibabylabs.com

with this error code in the subject line.

1X006: Get Pack Data Time Out
The iBaby monitor and the device failed to communicate. Test your internet connection by connecting to your Wi-Fi with a mobile device and loading a web page (i.e., Safari, Chrome, Mozilla, etc…)

1X009: No Device Found
Smart Configuration issue. Reinstall the monitor one more time, (did you hear the “dingding” chime from the iBaby?) If you are still receiving the same error code, please send an e-Mail to support@Ibabylabs.com with this error code in the subject line.

2X002: Turn the mobile data off on your Android device.
To turn the mobile data for most Android devices follow these steps:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings > Connections > Data usage.
  3. Tap the Mobile data switch to turn on or off .
  4. If prompted, tap Turn Off to confirm.

Common iBaby iBaby M2S Plus Questions:

8 thoughts on “iBaby Monitor M2S Plus Installation

  1. Vettenburg morgane

    Hello following the purchase of a product of the M2 range and after trying to connect the device to the application does not work I have the code 12009 that appears I try several times but its not not working. I also have no red light that appears but a green light, I waited for the green light to flash to connect but nothing works.

    Reply
    1. Keren Lopez

      Hello Vettenburg,

      I’m sorry that you’re having issues with your iBaby monitor. This error #code means there is a smart configuration issue with your Android. When you’re activating the phone do you hear the ‘ding ding’ chime? If you don’t, please try to reset your router which can help establish a connection. Also, when it prompts you for your Wi-Fi password, please make sure you’re entering it correctly.

      However, if none of these steps help install your iBaby monitor, please contact our customer support at (650) 396-2436 (M-F 9-7:30 PM PDT).

      Thank you and have a great rest of your day.

      Reply
  2. Kevin tanedo

    I have the same 12009 issue using android. Same m2 model. I tried resetting the router before inputting the code and it still won’t work.

    Reply
    1. Keren Lopez

      Hello Kevin

      I am very sorry for the problem you’re facing with your M2S Plus. The error code that you sent requires that the monitor be reset and installed on the 2.4 GHz Wi-Fi. Please follow the instructions below:

      1.Open the app and tap the Menu button (upper left)

      2.Select Settings

      3.Scroll down and tap the “Delete ” button

      4.Hold the black reset button (underneath the USB tab) for 30-60 seconds until you hear the iBaby ringtone.
      
5. Re-install the monitor following the on-screen instructions using your 2.4 GHz Wi-Fi connection.

      Please let me know if this works. Thank you! Have a good one.

      Reply
    1. Keren Lopez

      Hi Tahani,

      I’m so sorry you cannot install your iBaby M2S. Please make sure that you’re using the 2.4 GHz Wi-Fi connection to install your monitor. If not, this will cause the installation to fail.

      If you’re still not able to get the monitor to install, please reach out to our support by phone (650) 396-2436 (M-F 9-5 pm PDT) for instructions on how to install.

      Thank you and hope you have a great rest of your day.

      Reply
  3. tarmizi

    I cannot install the M2S. Error code 16009. i have set to 2.4 GHz wifi. I even tried with 3 different phones. Still cannot install. Please help

    Reply
    1. Keren Lopez

      Hi Tarmizi,

      I’m so sorry to hear you cannot install your iBaby M2S. This error code is a smart configuration issue. You will need to reset your monitor by pressing the back reset button until you hear the iBaby jingle. Once that is done, please try installing the monitor again.

      If this does not help you install your monitor, please email our support team at support@ibabylabs.com or by calling at (650) 396-2436 (M-F 9-5 PM PDT). Thank you and have a great day.

      Reply

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